SIGMA/ADELPHIA
Adelphia Communications faced numerous challenges. One of their most important business initiatives was to drive new revenues via rapid subscriber growth for high-speed Internet services and improve overall quality of service. Sigma Systems deployed its solution into the OSS infrastructure (code-named Power Tools) at Adelphia to manage high-speed Internet services.
Adelphia had to provide a configurable and adaptable solution to support the company's subscriber growth. Equally important was to increase revenues per subscriber for Adelphia's high-speed Internet service. This OSS infrastructure was key in Adelphia being able to deliver nationwide auto-provisioning for its high-speed Internet service. Second, it had to scale easily and seamlessly with Adelphia's accelerated growth plans for HSD subscriber acquisition. The underlying OSS solution had to enable Adelphia to quickly react to new market demands with agility and the ability to rapidly drive new products and services to market. Finally, it had to support a dynamic service delivery infrastructure with a wide array of DOCSIS manufacturers and equipment.
Reviews between Adelphia and the vendor community discussed some of the key success elements. The most important was a common vision for the project among all participants, both employees and vendors, as well as an urgent timing priority. This priority was maintained and carried through each of the many talented, dedicated and empowered team members. Communication was a high priority throughout the entire project team.
The project was implemented using a 'fast-follower' approach. Innovation was rewarded but a consistent message was to employ similar solutions to similar problems based on vendor experience. This approach required experienced employees and vendors with deployment expertise.
The team maintained a very tight control of requirements ensuring minimising scope creep where each change was carefully controlled and communicated. A long-term strategy was put in place with well-defined, iterative goals outlined with each release of the solution. Interfaces were accurately defined and communicated between each element ensuring clear development handoffs and testing strategies.
The project continues -- iterative development is ongoing with additional service and operational functionalities in each release of the solution.
Management commitment, communication, and control of requirement scope creep remain key success criteria. The Adelphia Power Tools Project is a testament to how a focused team with a specific set of business and operational objectives rapidly automated and scaled the operational environment of a major broadband operator. This same focus, leadership and co-operation serves as lessons learned on how to quickly deploy broadband services and establish a viable self-service, network management and support infrastructure for operational cost reduction and scaleable automation.
Details: Preston Gilmer, Vice President, Product Marketing, Sigma Systems, e-mail: preston.gilmer@sigma-systemsm.com
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