SUNTEC/COMCAST
Comcast Corporation, the largest cable operator in the US, is principally involved in the development, management and operation of broadband cable networks and provision of programming content. Comcast serves more than 21 million cable subscribers in 35 states.
In order to meet its ambitious growth plans in its existing lines of business and to gear itself to offer VoIP offerings in the coming year, Comcast needed robust systemic support. Existing customers were dissatisfied with the accuracy of the existing billing system and Comcast was facing increasing costs resolving these disputes. In addition, they needed a business support solution that would equip them to introduce VoIP services on a large scale the coming year.
Comcast chose SunTec's solutions for both their requirements owing to its scalability, flexibility and impressive price-performance. SunTec's TBMS-TM, a powerful mediation solution, was deployed to improve billing accuracy. The company's TBMS-V was deployed to meet the VoIP service requirements of Comcast.
According to Surendra Saboo, Vice President, Comcast: "SunTec's software was selected through a rigorous evaluation process that considered stability of the company, comparison to competitors, strength of the software, ability to execute and long-term viability of the solution."
The key highlights of SunTec's Comcast implementation are:
Mediation Solution
* Switch level data management
* Flexibility to handle multiple data formats
* Validation of data records
* Duplication verification
* Record consolidation for reporting
VoIP Solution
* Flexibility to process any combination of services with fixed and/or periodic charging
* End-to-end billing solution
* Real time performance engine
* Comprehensive management reporting
* Comprehensive customer self-care features
All the transaction processing modules of TBMS-V (Mediation, Rating and Transaction Posting) can be configured to provide true real-time operations. Comcast can also leverage the web self-help facilities; TBMS-V processes the information in real-time and makes it available immediately via the Internet.
SunTec's solution has resulted in multiple business benefits for Comcast. The mediation solution has increased speed as well as accuracy of billing. Comcast has realised improvements in processing speeds of the order of 80 per cent. The solution has also reduced occurrences of billing disputes thus enhancing cost savings and customer satisfaction.
Details: tel: +91 471 2539600; e-mail: info@suntecgroup.com www.suntecgroup.com
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