Customer Experience Management in Telecoms: UK Summit
16-19th July 2012, Chelsea Football Club, London
www.cemintelecomsuk.com

Do you want to learn how to develop a business case that will secure senior management buy-in for your CEM strategy, demonstrate a financial return and engage employees across your organisation to ensure CEM success?

Telecoms IQ’s Customer Experience Management in Telecoms: UK Summit is the only event dedicated to addressing the specific challenges of the advanced UK market for CEM.

Find out more about the programme, speaker line-up & workshops & much more by downloading the Customer Experience Management in Telecoms: UK Summit conference brochure.

Join CEM experts at Telecoms IQ’s Customer Experience Management in Telecoms: UK Summit to understand how to push the boundaries of CEM beyond defining the customer experience and link a monetary return to the success of your CEM strategy to strengthen the business case and win buy-in for continued investment. Plus, hear proven case studies on how to effectively engage your employees to improve the customer experience, establish an emotional connection with your customers and meet the increasing demands of your data users.

Plus, make the most of two interactive workshop days:

Pre-conference workshop – Monday 16th July 2012

Examining how to embed company core values and customer-centricity into the heart of your employees to turn customer experience theory into a reality.

Post-conference workshop – Thursday 19th July 2012

Examining how to move the focus from customer to people experience to increase loyalty and trust and improve your profits.

Visit the Customer Experience Management in Telecoms: UK Summit media centre to have a sneak preview of the presentations that will be showcased at the conference and to download your complimentary podcasts and articles.

To receive an exclusive 10% discount off the standard rate, quote your priority code: MP_CEMUK_BA when registering. To register, visit the Customer Experience Management in Telecoms: UK Summit Conference website, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call +44 (0) 20 7368 9737