By Todd Carothers, Executive Vice President of Marketing and Products at CounterPath

As Whatsapp finally gets around to launching its much-anticipated voice service, and more and more operators prepare to become best of frenemies with rival internet app providers, you’d be forgiven for thinking that the telco battle against OTT services had been lost. You’d be wrong.

New Call Telecom, quad play

By Nigel Eastwood, CEO of New Call Telecom

This time last year, Virgin Media launched the UK’s first quad-play bundle. It caused quite a stir. For the first time, customers could access broadband, TV, fixed-line and mobile services from a single supplier.

5G, customer service, customer experience, Salesforce

By Adam Spearing AVP for Salesforce in EMEA

These days the connected consumer – continually online via their smartphone, tablet and now wearable device – is firmly in the driving seat, choosing exactly how and when they interact with brands.


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