Opinion

Opinion

By Ann Potterton, CEO at the Institute of Telecommunications Professionals

The UK government recently announced that its Apprenticeship Levy will go ahead from April next year and will have implications for the telecoms industry.

customer service, AI, automation

By Russell Palmer, Industry Solutions Director, Communications and Media, Pegasystems

Telcos are being confronted with the need to consider more advanced technological offerings to improve their contact centres, such as fully automated self-service machines, or automated advice from human-like avatars (or bots).

    

@eurocomms

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