New Call Telecom, quad play

By Nigel Eastwood, CEO of New Call Telecom

This time last year, Virgin Media launched the UK’s first quad-play bundle. It caused quite a stir. For the first time, customers could access broadband, TV, fixed-line and mobile services from a single supplier.

5G, customer service, customer experience, Salesforce

By Adam Spearing AVP for Salesforce in EMEA

These days the connected consumer – continually online via their smartphone, tablet and now wearable device – is firmly in the driving seat, choosing exactly how and when they interact with brands.

Internet of Things

By Adrian Baschnonga, Global Telecoms Lead at EY

The Internet of Things is maturing rapidly as a widening ecosystem of carriers, technology providers and start-ups look to take advantage of the world of connected devices.

By Joachim Fleury, Head of international law firm Clifford Chance’s TMT sector group

Legal risk is a concern for any good business, particularly those in the telecoms sector. Our recent survey, published in conjunction with the Economist Intelligence Unit, found that 91% of TMT board members expect legal and regulatory risk to stay the same or increase over the next two years. This percentage is the highest we have found of any sector, including mining, healthcare, finance, retail and oil & gas. 


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