Features
MANAGED NETWORKS - The right tools for the job
Telcos are good at ‘factory’ service provision but it’s an ethos that doesn’t fit with enterprise demands for highly complex ICT outsourcing. To tap that market, telcos will have to up their game and invest, says Leo McCloskey
TMW AMERICAS PREVIEW - Under one roof
European Communications previews the TM Forum’s take on the converging industries of telecom, cable, content, media and the Internet at TMW Americas
COMMON ELEMENT MANAGEMENT SYSTEM - Pulling it all together
The challenge for carriers today is to establish a global and standardised network operating system that ties together both networks and applications. Verizon and Nakina teamed up to use the TM Forum's NGOSS eTOM and SID solutions and
OSS MIDDLEWARE - The Middle Path
The move to newer generation networks has brought the realisation that a horizontal layered structure of OSS/BSS that is common across service layouts is more viable. Anita Gupta explains that in such architectures, the middleware layer acts as
CDI - MDM - Creating the Master Record
In an era of commoditisation, competition and churn, it is becoming increasingly difficult for telecommunications providers to find meaningful market differentiators. Superior customer service offers a solution, but, to be truly effective, it requires superior customer information, explains
CEM - King Customer
Customer Experience Management (CEM) is a crucial process for mobile network operators and communication service providers in general. It places the customer at the centre of a converging communications environment, finally recognising that it is the end-users’ response
SUBSCRIBER MANAGEMENT - Intelligent identification
The telecoms market is renowned for its rapid billing cycles, but service creation has always been expensive, time-consuming and operator-led. Antoine Guy explains that a new approach promises to revolutionise this situation by addressing the very core of
IMS BILLING & DEPLOYMENT - Storing up future problems?
IMS has gained substantial momentum as the standardised architecture for the convergence of communications service delivery. But many early adopters have taken a network-centric approach to the benefits of IMS deployment rather than taking a holistic view of
