Features
CONVERGENT CHARGING - Holding the purse strings
Kari Pulkkinen looks at how online cost control can help operators build a business case for convergent charging
REVENUE ASSURANCE - An effective plug
Considering the scale of revenue losses that many telecoms operators incur, it is vital that they identify the causes, quantify their magnitude and then set about addressing these leakages in a holistic manner. Dominic Smith looks at the main causes of revenue leakage, and outlines ways in which operators can
SERVICE CREATION - A factory approach
Rapid assembly of services will be the key differentiator for telcos striving to beat out cable, entertainment and Internet companies encroaching on their customer bases says Brian Naughton
SERVICE QUALITY MANAGEMENT - Virtue in finding fault
Service quality management offers a critical pathway to the delivery of quality of service in developing markets, says Tony Kalcina
IMS CUSTOMER EXPERIENCE - Going to the next level
The many bells and whistles promised by IMS make it essential for operators to understand and monitor all the device-types used by customers, if they are to ensure high standards of customer experience, says Matt Herdlein
AGILE SERVICE DEPLOYMENT - Riding the popular wave
Bob Drummond discusses how operators can benefit from an agile, flexible and open platform to proactively deliver dynamic services to their customer base
TELCO ADVERTISING - Personal Focus
New technology is disrupting traditional advertising, and in its place different forms are evolving, offering very specifically targeted messages. Lawrence Kenny and Rob van den Dam describe how advertising spend in the emerging online channels is now growing
VDSL - A light touch
With ADSL2+ technology now being pushed to its absolute limits, carriers are talking about the next generation of broadband, VDSL and VDSL2, with speeds of up to 200 Mbits/s on relatively short line lengths from the DSLAM. Jorg
