Features

CYBERCRIME - Safety first

Ever increasing sophistication among cyber criminals is putting pressure on organisations that must also meet the requirements of compliance legislation.  Peter Wollacott looks at ways to fight back

Cybercrime has come a long way since 1988 when

REVENUE MANAGEMENT - Stopping the leaks

If operators are to build profitable content-based service businesses, they will need to address unacceptably high levels of avoidable revenue loss, says Geoff Ibbett

Year on year telecom operators lose about 12 per cent of their revenue

NEWSPEAK

European Communications presents its regular round-up of the latest developments in the world of telecommunications

ITU goes West
ITU Secretary-General Hamadoun I. Touré recently conferred with some of the leading lights of Silicon Valley,  aiming  to cement ties with

CUSTOMER LIFECYCLE MANAGEMENT - The personal touch

Future competitive differentiation lies in the quality of the customer relationship and the ability to meet individual expectations.  Mikko Hietanen explains the importance of providing a personalised customer experience to secure loyalty and increase lifetime values

We are

IPTV VALUE - Turning consumers into producers

Product success or disaster ultimately comes down to how compelling the experience is to the end user. Some of the most significant successes in the ITC industry, like mobile services and more recently iTunes and iPOD, combine

FOREWORD - Hearing the call

The telecoms industry appears, finally, to be giving identity management the attention it deserves.  Lynd Morley looks at the most recent initiative 

Identity management is fast establishing itself as one of the telecoms industry’s current major buzzes,

CONTACT CENTRES - Close contact

The telecoms sector is one of the most highly competitive industries, with one third of its customers churning every year. So how can service providers differentiate themselves from the competition and minimise the impact of churn on

IP-BASED INFRASTRUCTURE - Gateway to simplicity

Moving to VoIP and converged networking can be challenging. Organisations must take care to choose the right systems, processes and partners if they want to realise the full cost and flexibility benefits of these new communications technologies