Features
Events listings
European Communications recommends the shows that count in the period from January to March 2007
Demographic analysis
Christopher Cherry describes how using location and demographic intelligence can lead to smarter network planning
Data retention
The Directive on data retention, approved by the Council of the European Union in February this year, has created a number of issues which have yet to be addressed. Graeme Gordon investigates
Customer service
The Seven Deadly Skills of Customer Service derive directly from showing how business Virtue should triumph over its opposite, business Sin. Marion McDonald explains
Call centres
Virtual contact centres could provide the means to dramatically reduce overheads and improve employee satisfaction. But is the technology available to make it happen, asks Nick Applegarth
Business continuity
It is vital that forward-looking enterprises have a business continuity strategy in place. And service providers have a key role in its successful deployment, says Ray McKeown
Billing: stability testing
Business processes and regulation impose strict requirements when it comes to revenue assurance and the accuracy and validity of billing. László Kiss looks at how stability testing can help
Access technology
With more and more ‘bandwidth heavy’ services scheduled to come on stream, the issue of network capacity is now a high priority for service providers. Keith Donahue looks at how the industry can meet the expected demand
