Features

Customer service

The Seven Deadly Skills of Customer Service derive directly from showing how business Virtue should triumph over its opposite, business Sin. Marion McDonald explains

Call centres

Virtual contact centres could provide the means to dramatically reduce overheads and improve employee satisfaction. But is the technology available to make it happen, asks Nick Applegarth

Business continuity

It is vital that forward-looking enterprises have a business continuity strategy in place. And service providers have a key role in its successful deployment, says Ray McKeown

Billing: stability testing

Business processes and regulation impose strict requirements when it comes to revenue assurance and the accuracy and validity of billing. László Kiss looks at how stability testing can help

Access technology

With more and more ‘bandwidth heavy’ services scheduled to come on stream, the issue of network capacity is now a high priority for service providers. Keith Donahue looks at how the industry can meet the expected demand

Event preview - 3GSM World Congress 2007

3GSM World Congress in Barcelona will once again contain all the elements expected of the leading event for the mobile industry

Sponsored feature from Huawei: The Optix Metro 6100

IMS - Taking the long term approach

While its potential benefits have been well documented, a long term view is the only sensible one if a move to IMS is to realise the right outcome, says Frank Papso

IP Multimedia Subsystem (IMS) will enable customers