Features

3G video services - Putting quality in the frame

Gerard Delaney examines the architecture and technologies behind 3G video services, and the methods which can be employed to address the technical challenges in its delivery

Sponsored Feature - Fixed Mobile Convergence - CBOSS

Benefits for subscribers are advantages for telcos

Sponsored Feature

Service providers are stripping out the costs of doing business – a difficult task in fast moving competitive markets where survival increasingly depends on quick reactions to demand for innovative, next generation products and services. For many, the

Event review

Hailed as a great success, this year’s TMW dealt with a variety of subjects and issues at the heart of the telecoms industry

TeleManagement World, held, as usual, in Nice this year, was – quite possibly predictably –

Service layer transformation

The service layer must be seen as the key focus area for any service provider keen to make a major impact in the delivery of next generation services, says Sanjay Mewada

As Communications Service Providers prepare the ground

Open standard interfaces-OSS/J

Standard interfaces can put the purpose of an OSS application into crystal-clear focus, even before you develop or purchase a solution, says Doug Strombom

Let’s say you are a telecommunication service provider and want to offer a new

KPIs

Barry Dowd looks at why companies are moving away from traditional Key Performance Indicators, such as average call handling time, towards measures that can streamline the business and really communicate something about the customer experience

The call centre

IMS-OSS/BSS

IMS is missing centralised OSS service management systems that will provide IMS elements with needed service oriented rules and business policies, says Paul Scarff

As the telecommunications industry continues to try to get its arms around the