Features

IPTV: Intelligent automation

Potential profits from lucrative IPTV services can quickly be eaten up by the number of technical problems a helpdesk has to deal with. Intelligent automation could be the solution, says Sanjay Castelino

IPTV is one of the hottest

Instant messaging/IMPS

Priscilla Awde looks at the likely impact of instant messaging as a business tool in the work environment

It’s not the first time that, what started out with youngsters exploring technology to exploit new ways of chatting to

Foreword

According to a recent report, the telecommunications industry is in danger of creating a revenue gap, brought on by a conservative attitude to investment. Lynd Morley explains

There is a growing optimism in the telecoms market that has

Fibre to the node

Europe presents both opportunities and unique challenges to service providers seeking to build and future-proof robust, flexible FTTN infrastructures, says Joachim Brunzel

Pushing optical fibre closer to end users presents significant new challenges to service providers all over

Events Listings

• WiMAX Congress, Zurich 21-23 June 2006, www.vereon.ch/wimax

• IPTV World Forum Eastern Europe, Budapest 22-23 June 2006, www.iptv-eastereurope.com

• CRM Growth Strategies 2006, London 22-23 June 2006, www.iqpc.co.uk

• TETRA for Emergency Responders 2006, London 26-27 June 2006, www.iqpc.co.uk

• Premium

Emerging markets

Priscilla Awde takes a tour of the world’s hotspots and upcoming regions in the telecoms marketplace

Developing telecoms markets suffer similar problems – the differences between them being mainly of degree. Despite rapid economic growth in many countries,

E-disclosure

It is sadly inevitable that all businesses get involved in litigation at some point, and will be required to produce a list of all ‘relevant documents’. Panic! Due to electronic working, paper ‘documents’ are not always created.

Case studies

CHECKFREE/SADAD
Towards the end of 2002, the Saudi Arabian Monetary Agency (SAMA) launched a new electronic billing and payments business unit called SADAD. Based on CheckFree technology, the service went live in 2004 and is transforming the way Saudi