Features

Features

Orange, Groupama, mobile, banking

By Roy Timor-Rousso, GM APAC/EMEA, Kandy

The new voice in the telecom industry may not be voice at all. It may just be “bank.”

customer service, AI, automation

By Russell Palmer, Industry Solutions Director, Communications and Media, Pegasystems

Telcos are being confronted with the need to consider more advanced technological offerings to improve their contact centres, such as fully automated self-service machines, or automated advice from human-like avatars (or bots).

    

@eurocomms

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