Features

By Stéphane Téral, Principal Analyst, Infonetics Research

There is not a single place in the telecom world where you don’t hear about small cells, but once you get into the discussions, you quickly realize that no one is tuned in to the same frequency.

Vladimir Mitrasinovic, SVP and general manager of EMEA at TOA Technologies, explains why field service management is one of the most influential customer care tools in an operator’s arsenal.

Alcatel-Lucent registered another loss-making quarter as the company’s tardy transformation programme began to make an impact.

The France-based vendor made a loss of €156 million between July and September as revenues fell 2.8 percent year-on-year to €3.6 billion.

    

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