European Communications

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Features

European Communications discusses the latest telecom trends with telco executives, analysts and topic experts viainsightful analysis, Q&As and opinion pieces.

Opinion: One team, one vision is the key to M&A success

By Stephen Nash, partner at global law firm Eversheds

Boards of global businesses are under pressure to drive growth, with international deal-making and merger and acquisition activity both important strategic business tools for those in the telecoms sector.

Q&A: MDS CMO Matt Hooper

Matt Hooper, CMO of MDS, discusses the managed services trend among telcos and highlights the questions they need to ask.

European Communications launches latest Customer Experience survey

European Communications is today launching its second annual customer experience survey to gauge how the industry, and operators in particular, are getting to grips with this ever crucial subject.

Click here to take the survey and share your views

Top 10: What telcos need to know about Europe’s digital consumers

The annual report into the worldwide digital trends by comScore is always an interesting, if sometimes alarming, read for telcos.

Opinion: Operators must act now for a user-centric future

By Igor Sarenac, VP of financial services and international business at Convergys

With new devices and applications introduced daily, customers are becoming far more familiar and attached to them than to their service providers.

Q&A: Tecnotree CEO Kaj Hagros

Kaj Hagros, CEO of back office vendor Tecnotree, discusses the results of the company’s new whitepaper "Unravelling what makes a mobile customer loyal", including how mobile operators can keep customers, minimise churn and why they need capitalise on LTE to do both.

#MWC13 Do telcos have disconnected ideals about the Connected City?

The marketing put out by hosts the GSMA about the Connected City at Mobile World Congress promised delegates the chance to “experience first-hand the city of the future”.

#MWC13 Q&A: Thierry Bonhomme, Senior EVP of Orange Labs, Networks and Carriers

FT-Orange's Thierry Bonhomme discusses the network challenges brought on by new devices, developing markets and the future.