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Features

Q&A: JDSU’s David Heard

Tuesday, 21 February 2012
Q&A: JDSU’s David Heard

David Heard, JDSU’s president of communications test and measurement, discusses the firm’s new solution.

Eurocomms.com: Describe PacketPortal in one ...

Video: Understanding Customer Experience event

Wednesday, 01 February 2012

Exclusive videos from European Communications' recent customer experience semina...

Customer experience

Monday, 23 January 2012

European Communications is undertaking a customer experience survey to assess th...

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  • Customer experience headlines European Communications Q1 magazine

    The Q1 2012 issue of European Communications will launch at Mobile World Congress next month with customer experience taking centre stage in our bumper special report.

    Click here to ensure you are registered to receive European Communications and don’t miss out on this latest issue.

    BT Group CIO Clive Selley (pictured) is the subject of our feature interview and shares his views on how the UK-based operator is turning customer experience into a science.

  • Q&A: Juniper Networks’ David Noguer Bau

    David Noguer Bau, head of service provider marketing, EMEA, at US-based vendor Juniper Networks discusses current and future trends.

    Eurocomms.com: Juniper released its Q4 and 2011 results last week showing a weak final quarter but increased full year revenues. Your president and CEO highlighted weak demand from service providers – do you see this changing?

    David Noguer Bau: Well what I would say is that we are still seeing interest from service providers and from my perspective the buying cycle is still healthy. Obviously there is a problem with weak economies.

  • Opinion: Operators entering new markets must consider white label services

    By François Eloy, EVP, Colt Communication Services

    Network operators that were once primarily focused on delivering voice services in a single market are now forced to enter new markets and offer solutions that integrate new technologies to generate new revenue streams.

    However, no operator is able to provide telecommunications and IT services in all regions nor is able to cover the full voice, data and managed IT services portfolio alone.