SKY Mexico Leverages CSG’s Professional Services Team to Seamlessly Implement CSG Billing and Other Applications
Global customer care and billing solutions provider CSG Systems has announced that SKY Mexico, Mexico’s largest digital Direct-to-Home (DTH) television provider, now uses CSG Systems’ flagship billing solution, CSG Kenan/BP, to provide billing services to its more than 900,000 subscribers.
CSG’s Professional Services team managed the conversion from legacy billing systems to CSG Kenan/BP, built a direct connection between the billing system and SKY Mexico’s Siebel eCommunications customer relationship management system and added a direct link between billing and provisioning systems. The result is a seamless ordering, billing and service provisioning process.
SKY Mexico supports its entire customer base, representing a large proportion of Mexico’s pay television market, with the CSG Kenan solution and leverages the system’s ability to quickly launch new product promotions and support innovative pricing schemes. For example, SKY Mexico can now offer real-time account balances to its customers.