Ryder systems - one of Europe's leading providers of bill managementsolutions for Telcos - has signed a agreement with Group 1 Software thatwill see the advanced document management package, DOC1, integrated intoRyder's online bill management platform.

This is a major announcement for Ryder.  In the past, product enhancementshave been focused on improving the software for the end user.  The addedbenefits and functionality brought about by this latest enhancement will beenjoyed by the Telco.  As Andy Wilson, Sales and Marketing Director,explains: "Ryder Systems has traditionally focused on delivering end-userbill management solutions.  The Group 1 partnership will enable us to offera 'hands-on' end-to-end solution for Telcos from document design and dataacquisition, through to marketing, bill presentment and ecare."

The addition of DOC1 into the Ryder platform will allow the Telco to do twokey things: marketing departments within the Telco will be able to create one-to-one messages using different bill layouts, logos etc. without involving the IT department: DOC1 will also archive historical bills on the Telco's intranet.  This will allow Customer Service Reps (CSRs) to access legacy data much quicker and answer calls more efficiently.