Amdocs extends its expertise to the financial services sector

Amdocs, the world’s leading provider of billing and CRM products and services for true integrated customer management, has announced that ABN AMRO, a prominent international bank based in The Netherlands, has selected Amdocs as part of its efforts to modernize and consolidate its transactional systems for business and consumer retail banking customers in The Netherlands.

The Amdocs solution will integrate information from disparate systems onto a single, unified platform, allowing ABN AMRO to launch new bundled services and cross product price plans and discounts, reduce operating costs and increase efficiency, while improving the overall customer experience. The multi-phase implementation will address the Consumer & Commercial Clients Business unit of ABN AMRO in The Netherlands. Amdocs solutions will streamline and unify multiple transaction systems for ABN AMRO's numerous products and services, reducing redundancies and time-to-market for new services. 

"Traditionally, as financial institutions have grown organically and through acquisitions, their customers' transactional information has remained in silos based on lines of business, such as credit or investment service," said Michael Mathews, chief marketing officer of Amdocs. "Amdocs' unparalleled experience helping communications service providers to transform themselves into customer-centric organizations will be invaluable for financial services institutions. Achieving integrated customer management will help those institutions focus their offerings around the customer."