Venezuela's leading telecommunications service provider to support nationwide services with CSG's billing and customer care solution

Global billing and customer care solutions provider CSG Systems has announced that CANTV, the largest wireline, wireless and Internet service provider in Venezuela, is implementing solutions within CSG's Kenan FX framework to support its national wireline network of more than 2.9M subscribers.

CSG's Professional Services organization will lead the implementation effort for the CSG Kenan FX solutions. The initial phase of the deployment will provide CANTV with the CSG Kenan/BP convergent billing platform, as well as the CSG Data Mediation platform, which will allow the provider to rapidly launch new, revenue-generating services to both its corporate and residential wireline customers.

With increased competition in the Venezuelan market, CANTV is currently upgrading its technology systems to support new offerings that will allow it to maintain its position as a clear market leader.

The new solution will meet all of CANTV's current billing requirements and has the flexibility and scalability to address future requirements as the company offers new enhanced services to its growing customer base. As a result, CANTV's customers can expect to see new value-added services, pricing packages and promotions.

CANTV selected the Kenan FX suite of software based on its broad functionality, speed-to-market, abilities in cross-product discounting and clear product roadmap for future upgrades and enhancements.

"We needed a solution capable of handling the huge transaction volumes generated by our business and residential customers. It also had to be flexible enough to drastically reduce time to market for our new offers and services," said Marisol Sánchez, general manager of major projects for CANTV. "We feel that Kenan FX will clearly enable us to respond to the demands of the ever more sophisticated, demanding and complex Venezuelan market."

"Due to the highly competitive nature of the Venezuela telecommunications market, flexibility and speed to market are crucial," said Birger Thorburn, chief technical officer for CSG's Caribbean and Latin America region. "The proven performance and scalability of Kenan FX will help CANTV provide a world-class service to its customers today and in the future. We are delighted to have been selected to work with CANTV to supply and implement this strategic software solution."[][/l]

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