Sky tops UK customer service poll

Sky customers are the most satisfied with their landline and broadband service, according to research by UK communications watchdog Ofcom.

Around three-quarters (74 percent) of those who have their landline with Sky were satisfied with the customer service, while two-thirds (64 percent) of the company's broadband customers were also happy with the service it provides.

In the landline sector, BT was closest to Sky, with 63 percent of customers saying their service was satisfactory, followed by TalkTalk (59 percent) and Virgin Media (53 percent), while a quarter said they were neutral.

Nearly a quarter (22 percent) of Virgin Media landline customers said they were unhappy with the service they had received.

For broadband, Sky's closest rival was Orange with a 59 percent satisfaction rating, with BT and Virgin Media both polling 57 percent and TalkTalk/Tiscali bringing up the rear with 55 percent.

Customers were far more satisfied with service for both paid-for TV and mobile phone services, with an average satisfaction rating of 68 percent and 69 percent respectively, compared with an average 58 percent for broadband and 61 percent for landline.

More News

Telia Carrier heads east with new route Telia Carrier heads east with new route Telia’s wholesale arm has established a new cable route between Stockholm and St. Petersburg and upgraded submarine cables to boost its network capacity.   More detail
European Communications launches digital transformation survey European Communications launches digital transformation survey European Communications’ latest quarterly survey delves into operators’ views about digital transformation. More detail
Profit-hungry Ekholm officially takes the helm at Ericsson Profit-hungry Ekholm officially takes the helm at Ericsson Börje Ekholm’s task of reviving Ericsson has begun as he starts his first day as President and CEO of the Sweden-based vendor. More detail
Nokia CMO: “Investors want to see performance, not excuses” Nokia CMO: “Investors want to see performance, not excuses” Nokia’s Chief Marketing Officer has said the company must perform this year as the vendor marks the first anniversary of its merger with Alcatel Lucent. More detail
Jersey FTTH network hits 70% connections milestone Jersey FTTH network hits 70% connections milestone JT has connected 70 percent of planned premises to a new FTTH network in Jersey. More detail
    

@eurocomms