Sky customers are the most satisfied with their landline and broadband service, according to research by UK communications watchdog Ofcom.

Around three-quarters (74 percent) of those who have their landline with Sky were satisfied with the customer service, while two-thirds (64 percent) of the company's broadband customers were also happy with the service it provides.

In the landline sector, BT was closest to Sky, with 63 percent of customers saying their service was satisfactory, followed by TalkTalk (59 percent) and Virgin Media (53 percent), while a quarter said they were neutral.

Nearly a quarter (22 percent) of Virgin Media landline customers said they were unhappy with the service they had received.

For broadband, Sky's closest rival was Orange with a 59 percent satisfaction rating, with BT and Virgin Media both polling 57 percent and TalkTalk/Tiscali bringing up the rear with 55 percent.

Customers were far more satisfied with service for both paid-for TV and mobile phone services, with an average satisfaction rating of 68 percent and 69 percent respectively, compared with an average 58 percent for broadband and 61 percent for landline.

More News

Proximus unveils Swipebox photo sharing solution Proximus unveils Swipebox photo sharing solution Proximus has launched a box that enables customers to transfer photos, videos and music from the mobile devices to their TV set. More detail
Telenor sees triple-digit growth in data roaming across EU Telenor sees triple-digit growth in data roaming across EU Telenor has reported a triple-digit increase in data roaming across all its European markets. More detail
Telefónica strengthens partnership with ZTE Telefónica strengthens partnership with ZTE Telefónica and ZTE have strengthened an existing global cooperation agreement covering a range of network solutions. More detail
Bouygues Telecom ups earnings outlook as it makes loss in H1 Bouygues Telecom ups earnings outlook as it makes loss in H1 Bouygues Telecom has improved its earnings outlook for 2015 as it announced a loss for the first six months of the year. More detail
Ericsson renews contract with UK broadcaster ITV Ericsson renews contract with UK broadcaster ITV Ericsson has announced that it has renewed its contract with UK commercial television network ITV. More detail
    

This website uses cookies to improve your experience. Using our website, you agree to our use of cookies

Learn more

I understand

About cookies

This website uses cookies. By using this website and agreeing to this policy, you consent to SJP Business Media's use of cookies in accordance with the terms of this policy.

Cookies are files sent by web servers to web browsers, and stored by the web browsers.

The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Refusing cookies

Most browsers allow you to refuse to accept cookies.

In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

Blocking cookies will have a negative impact upon the usability of some websites.

Credit

This document was created using a Contractology template available at http://www.freenetlaw.com.