Silent roamers costing operators dear

Mobile operators around the world will miss out on nearly €1 billion in additional roaming revenues this year due to the prevalence of “silent roamers”, according to vendor Syniverse.

Over half of international roamers do not use voice services, while up to 70 percent do not use data services, according to Syniverse’s own data plus that of research firm Informa Telecoms & Media.

In total, customers who opt either to minimise or to discontinue their use of mobile services while abroad are costing operator €915 million in lost revenue.

“There is a significant amount of money left on the table by end users who turn off their mobile services while traveling,” commented Syniverse president and CEO Jeff Gordon.

“Operators have an opportunity to secure this revenue by identifying silent roamers and reaching out to them in real time with compelling offers to change usage behavior,” he added.

More News

BT to use smart lockers to speed up network improvements BT to use smart lockers to speed up network improvements BT hopes to speed up the installation and maintenance of broadband and phone services thanks to a roll out of “smart” lockers across the UK. More detail
Millennials are “an intriguing mix of contradictions”, study finds Millennials are “an intriguing mix of contradictions”, study finds Millennials have fragmented digital identities and refuse to be sold to, according to a new report that warned brands have a big job on their hands to keep up with this key demographic. More detail
TalkTalk, KCOM suffer Mirai-based cyber attacks TalkTalk, KCOM suffer Mirai-based cyber attacks TalkTalk and KCOM are the latest network operators to suffer at the hands of Mirai malware after the two UK telcos confirmed that customer routers had been affected. More detail
Nokia and HPE team up for new enterprise-focused IoT partnership Nokia and HPE team up for new enterprise-focused IoT partnership Nokia and Hewlett-Packard Enterprise (HPE) are to jointly market and sell IoT applications for industry, manufacturing and smart cities. More detail
Ethical hackers claim Mirai is “tip of the iceberg”, as Deutsche Telekom boosts security after attack Ethical hackers claim Mirai is “tip of the iceberg”, as Deutsche Telekom boosts security after attack Deutsche Telekom will redouble its network and data security in the light of this week’s failed hack on its routers, which saw around 900,000 customers disconnected from telephone, broadband and television... More detail
    

@eurocomms