Back office vendor Netcracker has acquired Convergys’ information management business for €338 million.

Andrew Feinberg, president and CEO of Netcracker, a subsidiary of NEC, said the deal was in response to “the traditional definition and requirements of BSS changing very quickly”.

He added: “Innovative BSS is the foundation of differentiation and long-term success, as service providers increasingly compete by offering new, unique services and customer experience as opposed to connectivity alone.”

Netcracker claimed it will now become a telecom software-focused business that is “unprecedented in its scale and size”.

Sanjay Mewada, Netcracker’s VP of strategy, said the company would provide operators with end-to-end, product-driven software solutions through a fully converged and real time B/OSS platform.

In particular, the deal would help operators to reduce costs, monetise data and exploit growth in new areas such as m-commerce and M2M, he added.

However, the company is also looking at other industry verticals as the deal includes Convergys’ Smart Revenue Solutions, which are applicable to the cable, satellite, broadband, utilities and logistics markets.

The deal leaves Convergys to focus on its customer management solutions.

“NEC is acquiring a well recognised business, with solid client relationships, a strong solutions portfolio, and very talented base of employees,” said Jeff Fox, president and CEO of Convergys.


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