Almost a year after relaunching as a mobile broadband business, Nokia Siemens Networks’ transformation continues.
At a briefing on Thursday, the vendor unveiled a series of updates to its Liquid Net solution, an increased focus on customer experience and a new service operations and management solution.
From October, Liquid Net, the company’s network management system, gets expanded LTE capability: it can be rolled out across the 700MHz band in Asia-Pacific and includes load balancing and LTE-A carrier aggregration.
There is improved software to help operators better implement heterogenous networks and a second-generation Femto access point for the residential market.
The Liquid Radio solution gets additional continuous packet connectivity with multi band load balancing for WCDMA.
“Over the next eight years the rise in mobile data traffic will accelerate much faster than revenues,” said Marc Rouanne, NSN’s head of mobile broadband.
“We are focused on helping operators deliver mobile broadband profitably in the face of this challenge.”
Key to this is the integration of customer experience management software.
NSN is launching three new “content packs” to its CEM portfolio, which include monitoring the network impact on subscribers and revenue, and providing agents with network and device specific information for subscribers.
Operators will also be able to gain insight into customer perceptions of the service they receive by directly liaising with subscribers through an app or via SMS.
The vendor also announced the launch of a new service operations and management solution, which it said would be offered as a managed service.
The idea is to offer an end to end network and IT service that starts with strategy design and follows through to configuration and quality management.
Specific details of all the above releases will be announced over the next few weeks.