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Argela, a provider of telecom solutions for fixed and mobile operators, and Continuous Computing,  global provider of integrated platform solutions that address the mobile broadband capacity challenge, today announced that Argela is using Trillium Femtocell protocol software from Continuous Computing to power Argela's residential Femtocell3G products. By leveraging Trillium software and integration expertise, Argela has been able to conduct extensive femtocell interoperability testing with multiple femtocell gateway providers while accelerating its entry into the rapidly growing femtocell market.

With the Argela customer announcement, Continuous Computing adds its 20th femtocell customer win to a client roster which includes traditional network equipment providers, original design manufacturers, broadband access suppliers and radio equipment vendors located in North America, Europe, China, Japan, Korea, Taiwan and the Philippines. Argela is using Trillium Femtocell software for its standards-compliant Femtocell Access Points for 3G and 4G systems, including both stand-alone Femtocells as well as integrated Home Gateways which can be customized with new home zone services.

"Trillium Femtocell Iuh software and integration expertise has enabled Argela to move into the femtocell market very quickly," said Oguz Oktay, vice president of sales at Argela. "Furthermore, Continuous Computing's strong interoperability and design expertise has allowed us to focus on our unique value-add so that we can differentiate our femtocell offerings in the exciting home base station market."

"We are pleased to help Argela expedite its entry into the femtocell arena," said Manish Singh, vice president of product line management at Continuous Computing. "Argela's selection of Trillium Femtocell software is a valued recognition for Continuous Computing, as it further demonstrates our strength and traction in the global wireless telecom market."

Argela provides a range of femtocell products, from low-cost, stand-alone Universal Mobile Telecommunications System (UMTS) 3G Femtocell Access Points to customized Home Gateway Solutions which include new and novel home zone services. The pre-integrated Trillium Femtocell software reference design allows Argela to view femtocells as consumer products rather than strictly communication devices. As such, Argela has expanded its product portfolio to include integrated home gateways that combine and leverage several technologies including femtocell, IPTV, WiFi/DSL, SIP and ZigBee/WirelessHD, which are unified with converged, market-proven, Argela middleware. Argela's products are interoperable and can be combined to provide operators with customized, cutting-edge solutions and home zone services.

Trillium Femtocell software supports both 3G Evolved High Speed Packet Access (HSPA+) and Long Term Evolution (LTE) technology. The Trillium Femtocell Access Point HSPA+ reference implementation is pre-integrated with picoChip's PC202 and PC3x2 femtocell reference boards and baseband software.

Orange announced today that it is ramping up its planned roll-out of mobile HD voice services in Europe with the addition of France, Spain and Luxembourg to its 2010 roadmap. Following technological developments, Orange has confirmed that its UK customer trial of mobile HD voice will start from Spring and run for three months.

In September 2009, Orange became the world's first operator to commercially launch a mobile HD voice service in Moldova, announcing plans to bring mobile HD voice to the UK and Belgium in 2010. In addition to mobile HD voice, Orange was also first to launch HD over VOIP, first in France and shortly to be rolled out to Poland and Spain.

Olaf Swantee, senior executive vice president for Orange's global mobile business, said: "As far as Orange is concerned, voice is not just a commodity. With mobile HD voice, we are delivering true customer innovation - one that will genuinely enrich and transform our customers' lives. By being the first to innovate and deliver a new mobile voice experience, we provide a compelling and differentiated proposition which sets Orange apart. High-definition voice is the future standard for mobile communication."

According to Orange, customers using mobile HD voice services will benefit from the best possible sound quality, including a much richer and natural sound that is capable of 'conveying emotion' significantly better than an ordinary handset. It helps people hear better in noisy environments, providing clearer voice conversations and creating a much closer feeling of proximity between both parties, almost as if callers are actually in the same room.

Orange plans to rapidly extend the range of HD voice-compatible mobile handsets across Europe. Pricing and handsets will be announced at the time of launch locally.

HD Voice uses the AMR-WB (Adaptive Multi-Rate Wideband) speech codec.  This provides excellent audio quality due to a wider speech bandwidth of 50-7000 Hz compared to the current narrowband speech codec of 300-3400 Hz, says Orange, and the AMR-WB delivers 'significantly enhanced' sound quality whilst utilising the same network resources.

Optimus, a Portuguese integrated fixed, mobile and internet service provider, has expanded Tekelec's solution to monitor performance of its converged next-generation network.  Tekelec's performance management solution gives Optimus visibility into its network services and subscriber usage, the foundations for improving the customer experience.

Optimus merged networks of its mobile and fixed-line operations with an IMS-based architecture, while also taking steps to evolve to long term evolution (LTE). This successful transformation requires granular monitoring of protocols governing data traffic - such as session initiation protocol (SIP) and Diameter - to measure customers' quality of service and quality of experience. 

Optimus is migrating to Tekelec's next-generation, Linux-based performance management platform to increase storage and processing capacity to handle the dramatic increase in subscriber usage data.  The agreement builds on Tekelec's history of monitoring Optimus's signaling system 7 (SS7) networks for more than five years.

"Optimus is on the leading edge of network evolution," said Wolrad Claudy, Tekelec's senior vice president of sales.  "By integrating fixed and mobile networks into one monitored next-generation network, Optimus can better understand subscriber usage, enhance network performance and improve the customer experience.  We are excited to support Optimus's proactive and innovative approach."

Tekelec's performance management platform, Integrated Applications Solution (IAS), analyzes network operations and services as well as customer experiences and usage profiles for more than 150 service providers.  The system integrates and interconnects with network applications to gather data records across hundreds of protocols in 2G, 3G and 4G environments, supporting traffic management, security, roaming, prepaid and short message service (SMS).  Tekelec presents networks' key performance indicators in both pre-built and customer-defined reports, said to offer service providers flexibility to examine traffic, troubleshooting issues and subscriber activity as they need. 

"Tekelec's performance management solution pinpoints and analyzes valuable information across a countless number of subscribers and network activities," said Jose Pinto Correia, Executive Board member and Chief Technology Officer of Optimus. "Tekelec gives us the actionable insight we need to ensure that our customers have the best possible experience regardless of their device, location or connection type."

Keymile is to acquire Aastra Networks GmbH, a supplier of transmission systems for voice and data networks. The acquisition is subject to customary closing conditions and is expected to close in the first calendar quarter of 2010.

Aastra Networks, based in Backnang in southern Germany, specialises in transmission technologies for voice and data transmission in private and public telecommunications networks. Railway and power companies are major customers for Aastra's products and solutions. After completing the acquisition, the company and its workforce will remain an independent organisational unit of Keymile Germany. The products will be included in the existing portfolio and in future Keymile will provide worldwide sales and technical support capabilities. Keymile's financial partner and shareholder, Hannover Finanz, is supporting the acquisition.

The access multiplexer XMP1 is Aastra Networks' main product. It offers network operators a range of features that enable the development of independent corporate networks and their integration into wireless, SDH and ATM networks. The XMP1 was developed for a variety of applications. One of the key applications is providing point-to-point dedicated lines in networks for voice, ISDN, data and LAN connections. Depending on the specifications, the transmission system is customisable and can be used in communications and data network topologies of any kind.

"Aastra Networks' productions and solutions ideally complement our own portfolio in the market segment of data networks for traffic infrastructures and power suppliers," explains Björn Claassen, Chief Operating Officer at Keymile. "By acquiring Aastra Networks, Keymile aims to accelerate its growth in sales. Firstly, we are expanding our product range and secondly we are systematically enhancing our technological expertise. Our multi-service access systems, which enable private and public network operators to provide different services flexibly, will benefit from the investment."

Principal shareholder Hannover Finanz welcomes the expansion from acquisition. "Particularly at the current time, we are encouraging our portfolio companies to expand via acquisitions. The current economic climate offers a lot of opportunities for strong medium-sized businesses to use acquisitions to grow. Keymile reacted at the right time," explains Andreas Schober, spokesperson for the executive board. As an equity capital partner, the Hannover Finanz Group and its Austrian subsidiary Hannover Finanz Austria have had an interest in Keymile since 2007.

cVidya Networks, a provider of Revenue Intelligence solutions for communication media and entertainment service providers, has announced that it will  be showcasing its extended product portfolio at Mobile World Congress.  With the acquisition of Ectel, the company's  product portfolio is now extended to cover fraud management and marketing analytics solutions.

Recently, cVidya has completed the acquisition of ECtel LTD., provider of Revenue Management solutions for communication service providers, in a cash transaction amounting to $21 million. The acquisition of ECtel positions cVidya as the leading global vendor in the Revenue Management solutions, in terms of market share, revenues, installed base and product portfolio.

"Bringing ECtel into the family not only adds fraud management and product profitability analytics into the mix, it also boosts the scale of the business, making cVidya a one-stop shop for revenue intelligence solutions," said Dan Baker, Research Director at Technology Research Institute (TRI).

"With the addition of fraud management   and marketing analytics solutions to our product portfolio, cVidya is positioned as the global leader and the largest provider of Integrated Revenue Intelligence solutions for communication, media and entertainment service provider,"  said Alon Aginsky, President, CEO and Founder of cVidya. "With the acquisition of ECTel we are now servicing 132 telecom and media customers worldwide and employing 300 professionals in 18 global locations".

Huawei will showcase its latest HSPA+ (High Speed Packet Access Plus) technologies at Mobile World Congress. Visitors to Huawei's booth will experience the 'world's fastest' HSPA+ download peak speeds of 84Mb/s and uplink peak speeds of 11Mb/s.

Huawei forecasts that there will be a 1,000-fold increase in mobile broadband network traffic in the next decade, posing both a challenge, and an opportunity, for operators around the world. Driven by this rapid growth of mobile broadband, higher speed, lower latency, and better service experience has become the priority for end-users. Huawei's HSPA+ solution is said to greatly improve end users' mobile broadband experience when uploading materials, such as video conferencing, file sharing, and email.

In order to provide downlink data rates of up to 84Mb/s, Huawei's HSPA+ solution is based on 3GPP (3rd Generation Partnership Project) Release 9 standards and combines higher order modulation (HOM) schemes (64QAM), multi-input multi-output (MIMO), and dual cell transmission. To realize the peak uplink data rates of up to 11Mb/s, Huawei adopts an Interference Cancellation solution, which doubles the speed on 3GPP Release 6 and minimizes intra-cell interference issues. 

Wan Biao, President of Wireless, Huawei, said, "Our record-breaking data speeds showcase the potential of HSPA+ and demonstrate how Huawei's solution can enable operators to provide consumers with an ever more attractive mobile broadband experience."

According to a new report, mobile internet users across the UK and USA want flat-rate data packages to be more readily available, and cite that as the one factor most likely to increase the time they spend on the mobile web. The findings of the Mobile Internet Attitudes Report 2010 reveal the growing appetite for flat-rate data, with just under half (49%) of mobile users across both regions saying they would be more likely to sign-up to such packages if operators did more to make them easier to sign up to. Mobile internet specialist Volantis commissioned YouGov to conduct the poll which questioned 4,324 consumers online, aged 18+, in the UK and USA.

Despite the fact that operators offer an increasing array of services and applications for the mobile internet, the Mobile Internet Attitudes Report revealed that there are still a high number of mobile users with internet-ready phones who are not motivated to go online via their handset. In the UK, one-third of respondents (33%) reported that they don't use the internet despite having access on their phone, while one American in four (25%) with an internet-ready phone is still not logging on. Although concerted efforts by operators to push high-end smartphones to their subscribers have been successful in increasing the take-up of these feature-rich phones, more needs to be done to encourage and educate consumers to use their mobiles to their full capability.

The Mobile Internet Attitudes Report also revealed that mobile phone users across the UK and US would be keen to have websites and services optimized for their specific mobile device, if it means that they could more quickly access the services they want; 32 per cent of those asked in both regions said it would get them using the mobile internet more often. In turn, 51 per cent of all respondents said they were only prepared to spend up to three minutes surfing for a specific piece of content on their phones, suggesting that if websites and content were better optimized and easier to locate across a wider range of handsets, they would be more likely to have a positive mobile internet experience.

Results from the Mobile Internet Attitudes Report also highlighted one of the major issues currently facing operators as more subscribers access the mobile web on a regular basis, how to balance the roll-out of new services across their networks to remain competitive. Of those asked, more than one in ten UK mobile internet users (13%) and almost a fifth of US users (17%) are now accessing the mobile internet more than once a day from their phones. In total, an impressive 27 per cent of UK consumers and 28 per cent of Americans surveyed said they now use the mobile internet at least once a week, if not more. These results suggest that mass mobile internet adoption is now approaching a tipping point. As usage continues to grow in 2010, operators will need to effectively manage the strain on their networks from a combination of an increase in users and a greater adoption of high-bandwidth services such as video and audio streaming.

When asked what they found to be the most frustrating part of their mobile internet experience, the Volantis-commissioned research found that only one in 20 (5%) are completely satisfied with their current mobile internet service. A further 32 per cent of UK users and 23 per cent of Americans said that network speed remains the biggest barrier to them using the mobile web on a more regular basis.

"Operators must do more to open up compelling application and mobile internet services to subscribers of all mobile devices, and make flat-rate data packages far more easily available." said Mark Watson, CEO of Volantis. "By opening up mobile data services and optimizing the end-user experience, operators can create a new body of mobile internet consumers, and proactively increase the data revenues required to support the required network and development effort. Many of the less-advanced devices will also prove less of a strain on networks compared to the smartphone devices, so that - on mid-tier handsets especially - operators will see a higher average profit margin per user, and a greater individual contribution to data revenues."

Equinix, a provider of global data centre services, today announced the opening of new International Business Exchange (IBX) data centres in Frankfurt and Dusseldorf, together with plans to expand its existing Frankfurt-2 (FR2) centre.

The phase I opening of the $30 million (€ 21 million) FR4 centre, which is located in the southwestern region of Frankfurt, comprises 1,700 cabinet equivalents and 6,000 gross square metres (65,000 gross square feet) of data centre space. The data centre is being built out in multiple phases and, when complete, will total 12,000 square metres (130,000 square feet), with capacity for approximately 3,300 cabinet equivalents. Elsewhere, in the north of the city, the planned $18 million expansion of the FR2 IBX will add 2,500 square metres (27,000 square feet) of data centre space, with capacity for approximately 660 cabinets. The FR2 IBX expansion will be completed in phases, between April and September 2010.

The expansions form part of Equinix's wider strategy to increase data centre capacity in Frankfurt, a major global trading hub where the company has seen significant growth in demand to participate in Equinix Financial eXchange. The Equinix Financial eXchange is a community of execution venues, buy and sell side firms and technology utilities that locate within Equinix data centres to optimise trading operations. Equinix now operates four data centres in Frankfurt, all of which are directly linked by redundant dark fibre, enabling all Frankfurt-based customers to interconnect as if they were in the same physical location.

"Equinix is seeing strong demand for colocation and interconnection services in Frankfurt, with significant growth coming from the city's financial services industry," said Eric Schwartz, president of Equinix in Europe. "Equinix's Frankfurt IBX data centres are already a key destination for financial services firms wishing to improve their trading operations by directly connecting with their trading partners and utilising low-latency links to other financial markets around the world. The new FR4 centre, together with the planned expansion of FR2, will provide the capacity to grow this community even further."

Equinix has also opened its new Dusseldorf-2 (DU2) IBX data centre, adding 560 cabinets and 2,700 square metres (29,000 square feet) of gross data centre space in Dusseldorf.  Located southeast of the city, the new centre will be tethered to Equinix's original Dusseldorf IBX data centre (DU1) through dark fibre links, enabling existing DU1 customers to seamlessly grow their data centre operations.

This growth in German operations is part of Equinix's $1.4 billion  (€1.0billion) 2007-2010 global expansion plan.

"Demand for premier data centre services continues to outpace supply across all major European metro regions," continued Schwartz. "Equinix is focused on closing this gap between demand and supply and is committed to expanding its capacity, by both building new data centres and systematically upgrading existing ones."

Zinwave, a specialist in next generation in-building cellular and wireless technology, today announced a new distribution agreement with Crossover Corporation, the leading distributor of wireless solutions in Canada, to extend its market reach in Canada with its in-building wireless solution. The agreement includes logistics, distribution, service and support.

"We see an increasing demand for Zinwave's industry leading wideband DAS solution in the market and we're pleased to be chosen as the distributor for Zinwave for the Canadian market," said John Taylor, President of Crossover.

Zinwave offers the industry's only true wideband Distributed Antenna System (DAS) solution which removes many of the traditional issues and considerations associated with delivering multiple RF services in buildings. It provides simultaneous support for any number or combination of cellular and other wireless services in one unified solution, enabling the addition of new services on demand without the need for costly and disruptive upgrades.

"Zinwave's active wideband in-building solution is an ideal complement to our existing wireless infrastructure offering," added Darin Gibbons, VP of Sales and Marketing at Crossover. "With the exponential growth of 3G and 4G wireless technologies and the increasing demand for in-building solutions, Zinwave's true wideband DAS solution offers our customers an easy, future proof and cost effective option. The industry has been asking for such a solution for a long time and bringing this innovative next generation in-building solution to our customers will provide for a strong market position for us."

"We are excited to be partnering with Crossover in Canada. Their long standing relationships and experience with the in-building market made them an easy choice as our distribution partner for Canada and will be able to support the rapid growing demand for our unique next generation in-building solution," said Jeffery L. Fuller, President of Zinwave Americas. "Crossover's successful and innovative business model reaches over 400 focused resellers across a variety of our targeted verticals, such as healthcare, education, energy and public safety, and we're looking forward to serving their customers," Fuller continued.

To coincide with Mobile World Congress, Giesecke & Devrient (G&D) is launching a new product that will enable mobile network operators to evaluate and optimize the quality of their networks. Known as "sceme" (subscriber-centric measurement), the solution is claimed to be the first to technically measure what end-users actually perceive, and is the product of a cooperative venture with RadioOpt, a Dresden-based startup specializing in solutions for mobile network operators.

G&D's "sceme" offers mobile network operators a tool for improving the quality of their networks on the basis of data gathered at the mobile devices of end-users. The solution makes it possible to record details of which technical processes in the mobile devices impair the quality and performance of the mobile network. It also allows network operators to establish correlations between the test results, which are indicators of the quality of service (QoS), and the end users' quality of experience (QoE). This innovative SIM card application is compatible with commercially available mobile devices.

The data captured is transferred and stored in anonymous form. "By applying our high data security standards, we can provide the technical parameters to measure what users are experiencing. That's what makes this solution such a unique tool for network operators who see constant optimization as the key to retaining a competitive edge," explains Dr. Klaus Vedder, Head of G&D's Telecommunications division. "The 'sceme' solution helps our customers to identify improvement potential faster and more accurately than was previously possible."

"sceme" analyzes the behavior of mobile devices for voice- and data solutions, and M2M applications in the very environment in which they are used. Mobile network operators can react faster to performance restrictions in their mobile network, which means the solution significantly enhances end-user satisfaction.

Both development and testing of the solution were actively supported by the Vodafone Test & Innovation Center  in Düsseldorf, which provided a test and live network infrastructure for the solution right from the start of work on development.

Giesecke & Devrient will present "sceme" at  Mobile World Congress.

The Femto Forum, the independent industry and operator association that supports femtocell deployment worldwide, has announced the results of research into the femtocell business case for 3G, WiMAX and LTE operators trying to manage the surge in data usage from smartphones, dongles and iPad like internet access devices. The research is said to have found that operators can use femtocells to efficiently manage rapidly growing mobile broadband usage while also making a healthy return on their investment - in typical cases by more than ten times. The study was carried out by Signals Research Group (SRG), a US-based wireless telecommunications consultancy, and the full results will be presented in a dedicated daily session at Mobile World Congress (MWC) in the femtozone.

This 2010 report is a natural follow-on to the 2009 report published at MWC last year. The earlier report - which considered assumptions based on consumer behavior in 2009 - found that average household lifetime value increased by more than a factor of 2 across a range of scenarios and that macro-cell offload was a significant factor in the case of USB dongle users.
The new report examines the near future when mobile broadband services are truly mass market across the world and customers have solid 3G and some next generation mobile broadband service choices.

The research looked at the impact of femtocells on a variety of operator scenarios both large and small, both incumbent and new entrant. Specifically, these studies included a 3G operator looking to improve the mobile broadband business case using femtocells across four different consumer and enterprise market segments, a European 3G femtocell operator upgrading to LTE and a greenfield operator deploying either LTE or WiMAX in Asia.

The research reached the following conclusions:

. The business case, while compelling in 2009, improves further as
data use continues to increase and as operators move from purely coverage-driven femtocell deployments to ones based on macrocell-offload, performance enhancement, and personalized home-zone and office-zone services

. In all of the 3G and next generation cases studied using a customer
lifetime perspective, the macrocell-offload network savings exceed the cost of the femtocell. This suggests that the risk an operator takes in supplying the market with femtocells is lower than some believed

. A operator offering either 3G or dual-mode LTE/HSPA femtocells is
able to realize a return of 10 times on their LTE/HSPA femtocell service investment across a wide range of mobile broadband customers

. A operator offering 3G femtocells is able to double the customer
lifetime value of carefully targeted mobile broadband households

. A sample European operator with 10 million subscribers deploying
femtocells to 10% of their customer base is able to realize a return on their incremental femtocell investments of more than 10 times

. A business case exists even for a regional operator deploying only a
few thousand femtocells

. A new entrant deploying LTE or WiMAX can dramatically improve
customer experience by providing each new subscriber with a femtocell.  A study in a major Asian market indicates that an operator could fund such a mass deployment of femtocells by deferring macro cellular rollouts for 36 months in as little as 7.5% of the planned coverage area

"Wireless data has reached a tipping point.  As the mass market embraces mobile data, and as rich media reaches the device-top, operators are confronted with an exponentially increasing demand for traffic.  Femtocells - strategically placed - offer the operator a powerful tool to contain escalating network costs and to significantly enhance the end user experience," said J. Randolph Luening, VP Wireless Economics, Signals Research Group, LLC.

"Over the past 12 months there has been an explosion in data usage due to dongles, netbooks and touchscreen smartphones. Now that tablets like the iPad promise to further add to the network load, operators are looking at new and innovative ways to leverage this growth and turn it into an opportunity," said Simon Saunders, The Femto Forum's Chairman. "This report provides a detailed insight into the operator business case for employing femtocells in existing or new networks. It is now clear that femtocells properly targeted to complement and enhance macrocell deployments represent the most economical means for operators to deliver a managed mobile broadband service that meets subscriber capacity and service quality demands."


NextiraOne, European specialist in communications services, has implemented a new communications infrastructure for the Resl Hotel Resort in Flachau in Austria, combining the need for tradition, comfort and relaxation  with the most modern, professional and secure technologies for all age groups and interests.

Following a comprehensive building and extension programme, the Reslwirt Hotel Group commissioned its long-standing communications partner NextiraOne to integrate and harmonise the telephone systems for the newly added Landhaus Emmi, Hotel Garni Ennshof and Chalet Schneiderhäusl to create a single integrated communications solution.

NextiraOne extended the existing Alcatel-Lucent Telephony and DECT system in the main hotel building to cover all the new buildings. Around 120 new extensions and 10 new DECTs now provide state-of-the-art IP telephony via a single voice infrastructure. The network also incorporates the hotel‘s guest invoicing system and a link between the main server and the front office handles checking in and checking out functions in the main and satellite buildings.

In addition, all four guesthouses have been networked with wireless local area network (WLAN) technology to provide mobile data communications. Around 26 WLAN and a further 21 DECT stations provide high performance communications for mobile voice and data services across the whole of the Resl Resort's site. Guests are provided with broadband internet access in every room via the wireless LAN. Security is assured through an authentication process where each guest is given a voucher with a unique username and password. Public internet terminals are also available throughout the buildings.

Furthermore guest can receive information digitally through the television in their rooms using a multimedia "Infotainment" system by Goingsoft. The system provides information about current offers in the hotels, plus TV and programme guides. Local weather reports, news and comprehensive tourist information about the Flachau area are all available at the touch of a button - everything from ski courses in the region‘s ski schools to local taxi rates.

The new telephony and network solution was specifically designed to support the mobility of the Resl Resort's 50 employees - mobile data services via the WLAN and DECT telephones ensure better availability of staff and an optimal customer service throughout the hotels. 

"We want our guests to feel at home while they are on holiday and that means offering extensive comfort of the very highest standards. As our long-standing partner, NextiraOne has helped us to develop a comprehensive communications system that allows us to offer our visitors the very best information services" says Daniel Warter, Managing Director of Resl's Resort.

Margarete Schramböck, Vice President Germany & Austria NextiraOne, highlights the new challenges in the tourist industry: "We have been looking after the Hotel Reslwirt's telephony for a long time and over the years have observed the growth and development of Infotainment in the hospitality sector. Guests should not have to give up the comfort and convenience of home when they are on holiday. Our aim therefore was to create a communications system for guests and staff that would provide for all their needs."

NextiraOne will also be responsible for providing ongoing comprehensive support and maintenance for the Resl Resort's voice and data communications network.