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Ofcom's analysis this week of broadband speeds in the UK shows that, for certain services, 97 percent of consumers do not get the advertised speed. Viatel argues that this is a problem also experienced by businesses using contended (bandwidth sharing) broadband networks, but that it is not going to be resolved until changes are made at wholesale level.

Steve Powell, product manager for connectivity at Viatel, believes that many stories covering this issue so far have been trivialising what is a complex issue: "Line speed is not the same as data throughput, unfortunately the two are often being conflated confusing the issue further still. Line speed sets the maximum possible speed for a particular end user while data throughput is the amount of useable information able to traverse the entire end-to-end link - a variable figure that on any service provided via a shared network changes dramatically depending on the time of day and patterns of usage by the users online at the time measurement was taken."

Viatel points out that on newer UK ADSL lines the line speed is always set to be ‘Rate Adaptive', in other words the underlying systems will auto negotiate the maximum speed depending on line quality and line length. ADSL is technically capable of a maximum of 8Mbps, whilst ADSL2+ can achieve a maximum of 24Mbps, but since all lines in the UK are owned and operated by BT, and since BT Wholesale and other wholesale providers only offer a one size fits all ‘Rate Adaptive' ADSL product, there is no way an ISP using newer lines can offer anything but a ‘Rate Adaptive' service. This means that they are all tied into offering the kind of ‘up to' product that Ofcom is complaining about.

"If Ofcom wants this ‘up to' figure to be changed it should be forcing the wholesale suppliers to offer stepped fixed rate services where users might pay a cheaper fee when they cannot obtain a higher line speed, as is the case in many other countries. Until this happens, and for as long as ‘Rate Adaptive' DSL is the technology in use, Ofcom will be fighting a battle the end user cannot win. The reason Virgin Media came out on top in Ofcom's assessment is simply because the Coax/Fibre Hybrid Cable service it provides has a fixed line rate and this is not really comparable with ‘Rate Adaptive' DSL offerings. However when the percentage of throughput was taken into account it was found Virgin cable services were more highly contended with more noticeable throughput speed swings during times of high activity.

"Any service based on a ‘Rate Adaptive' technology should be taken to mean ‘in all likelihood less than the maximum speed mentioned. Until BT and other wholesale providers offer fixed speed DSL products where users can choose to buy a 1, 2, 3, 4, 5Mbps etc. service providers have no choice but to state ‘up to' in their descriptions as that is what they are given to sell.

"It is vital business and end users do not lose sight of the fact most broadband is provided over massively shared infrastructure and is therefore often subject to throughput issues during periods of high demand.  For the time being, if businesses need to be sure of the delivered speed for business critical applications or use, 'Rate Adaptive' or any contended service should not be used in place of services such as leased lines, Ethernet or even dedicated broadband lines - not shared.

"Until end to end Quality of Service is available on shared broadband to mitigate against the effects of contention, users should take into account they have purchased the right to participate in the sharing of the network they are using.  Bandwidth dedicated to an end user is still too expensive for consumers but is often exactly what businesses need," continued Powell.

Bridgewater Systems, a mobile personalization company, today announced the availability of the Bridgewater Policy Controller (PCRF) and Home Subscriber Server (HSS) on the Cisco Unified Computing System.

The Bridgewater Policy Controller and Home Subscriber Server are on the Cisco Unified Computing System for 3G and 4G mobile packet core networks, enabling operators to obtain greater cost/performance from their mobile packet core.

The Cisco Unified Computing System unites computational, network, storage access, and virtualization resources in a single energy efficient system that reduces IT infrastructure costs and complexity, helps extend capital assets and improves business agility productivity for the next generation data center.

The availability of Bridgewater's control plane portfolio on the Cisco Unified Computing System platform enables service providers to: optimize 3G networks using intelligent policy controls to alleviate radio access network congestion, ensure fair usage, and give subscribers greater control over their mobile data usage; offload mobile data traffic from 3G networks to Wi-Fi, femtocells, or 4G networks; transform to 4G and control subscribers, devices, and applications to ensure  service portability across 3G and 4G networks; and deliver services such as usage and application based models using flexible policy controls, real-time subscriber information, and dynamic metering capabilities.

Bridgewater is part of Cisco's Developer Network, a community of businesses and individuals who develop applications, devices, and/or services using Cisco technologies. Customers benefit by having access to a broad ecosystem of developers offering tested products and solutions that can securely extend the capabilities and management of their Cisco investment.

David Sharpley, Senior Vice President, Bridgewater Systems said: "Supporting Cisco's Unified Computing System reflects Bridgewater's portfolio strategy to ensure service providers can deploy our complete and pre-integrated control plane portfolio to increase scalability and business agility, and to reduce total cost of ownership."

Telesens, an independent software vendor of products and services to the telecommunications market, headquartered in London with a development centre in the Ukraine, today announced that it has increased its turnover by 21% compared with the same period last year. During the first half of 2010, the company completed 28 contracts for additional functionality to its own product line, the Telesens Interconnect Business Suite (TIBS), and for development, integration, support and maintenance services.

Commenting on the results Eduard Rubin, the CEO of Telesens International, noted that the key reasons for the company's success in international markets has been a customer-centric strategy based on the 'highest level of technical support and agile product customization delivered to a minimum timescale and to a guaranteed level of quality'.

"We help our customers to meet their business and market challenges, to reduce their costs as they introduce newer and more creative services to their own customers", E. Rubin declared.

During this period, Telesens consolidated its position in the CIS region, particularly in Kazakhstan and Belarus, where two telecommunication service providers, Transtelecom (Kazakhstan) and life:) (Belarus) implemented the Telesens Interconnect Management System (Tinterconnect).

The global market trend of falling voice revenue and an increase in data transfer, content services, traffic trade, etc. was answered by Telesens with the development and promotion of its Content Partnership Management system (T-CPM), which provides a comprehensive and complete life cycle solution for content settlement management and operation. In particular, during the reporting period, Telesens solutions for content settlement were implemented for the following major telecom operators: UCELL (Uzbekistan) and Kyivstar (Ukraine).

In the custom solutions market, in the first half of 2010, Telesens continued working as an integration partner for Nokia Siemens Networks and completed several projects integrating CDR processing platforms and provisioning in Uzbekistan, Turkey, Kazakhstan and other countries.

It is noteworthy that, in addition to new projects, the number of recurring orders also grew confirming that customers are satisfied with the quality of work Telesens delivers as a systems integrator.

In addition, the volume of technical support work, both for Telesens products and for solutions supplied by other companies, has significantly increased this year. New technical support agreements were signed with NSN, acoreus AG (Germany) and MTC-Ukraine.

The partnership with AVOlogic (USA) and the development of the ING New York City Marathon portal goes on. This year, for the first time, a system developed by Telesens will allow ING New York City Marathon participants to complete their applications using mobile devices.

Martin Browne, President of Telesens International, has enhanced the company's sales and marketing activity. Telesens has taken part in a number of international business forums in the billing and telecommunications space. He also announced that Hugh Christey, who has broad experience of the telecommunications industry, joined the Telesens team in London from April. "Hugh's arrival will help us to expand into Europe and other markets in line with the company's development strategy", said Browne.

Seventy four percent of smartphone-with-Wi-Fi owners would be interested in an application that uses Wi-Fi to improve indoor 3G coverage at home or in the office, according to a YouGov online omnibus survey of nearly 2,200 respondents in the United Kingdom.  The survey also showed 80 percent of these users would be interested in a service from their mobile operator that would give discounted calling when the phone was connected to Wi-Fi.

Additional highlights from the online survey conducted in June 2010, include:

  • 50 percent of people in the United Kingdom who own smartphones with Wi-Fi capabilities use the Wi-Fi every day;
  • 40 percent of smartphone owners who use the Wi-Fi say they do so because it is faster for accessing the internet; 50 percent say because it is easier;
  • One in five respondents (22%) say the most annoying aspect of Wi-Fi is that it only works in some locations, reflecting a desire to use Wi-Fi more broadly.
•           The most widely owned smartphone (with or without Wi-Fi) in the UK is the iPhone (33 percent) followed by Nokia (20 percent).


"Consumers in the UK are clearly interested in taking more advantage of the Wi-Fi on their smartphones in order to improve mobile service and save them money," said Mark Powell, vice president and general manager of Kineto's Client Business Unit.  "Mobile operators have distinct market opportunities to reduce churn, improve service quality and keep customers satisfied by enhancing their use of Wi-Fi."

These survey numbers are in line with a January 2009 survey of more than 2,700 Wi-Fi users in the UK and Europe conducted by Decipher, Inc. on behalf of Devicescape.  According to those reported results, the overwhelming majority of smartphone users (81 percent) prefer using Wi-Fi over 3G for browsing Web sites, downloading data, Google searches and sending e-mail; and 82 percent of respondents want their service provider to provide an overall 3G/Wi-Fi data package.

Cedar Point Communications, a global specialist in integrated Voice over IP (VoIP) switching technologies for service providers, today announced that it has reached an agreement with Multimedia Polska for the deployment of Cedar Point communication solutions throughout Poland.

Under the agreement, Multimedia Polska will deploy Cedar Point's SAFARI C3 Multimedia Switching System to enable availability of SIP-based voice services to Multimedia Polska's current and new customers.  In addition, Multimedia Polska will be able to leverage core capabilities of SAFARI C3 to expedite evolution to next-generation PacketCable 2.0/IMS services.

After an exhaustive vendor selection and intensive verification process Cedar Point was chosen to be the exclusive main provider for VoIP and advanced communications services.  Under terms of the agreement, Multimedia Polska will be migrating their existing TDM and VoIP subscribers from existing platforms to the SAFARI C3 with the goal being to simplify service delivery, optimize operational cost and provide more reliable, IMS and PacketCable 2.0 based services for residential and business customers on a single infrastructure.

"As the telephony market has grown, we've recognized the long-term need for solutions that can enable both the rapid deployment of the best possible service and a clear migration path to the future," said Krzysztof Jaskolski, Chief Technical Officer for Multimedia Polska.  "Cedar Point's established international success with SAFARI C3, its track record of technical excellence and strong customer support, and its clear vision of the potential for fused digital services made them a strong fit for our needs."

"Multimedia Polska historically has been among the most innovative cable system operators in Eastern Europe," said Michael Brunsveld, managing director for Cedar Point Communications Europe, GmbH.  "We're pleased to be able to meet their current need for simpler, more cost-effective voice switching solutions, and look forward to working with them to deploy the converged services that will attract customers and drive revenue growth in the future."

The Multimedia Polska deployment continues the expansion of Cedar Point's market footprint in Europe.  The company has previously announced deployment relationships with Kabel Deutschland, which services approximately nine million subscribers in Germany, and NetCologne, a regional, fixed-network operator servicing Cologne, Bonn and Aachen.

Cedar Point's approach to VoIP and multimedia communications services has driven the deployment of more than six and a half million voice lines for customers in the Americas, the Caribbean and Europe. Through its flagship products - the SafariFusion Application Platform and the SAFARI C3 Multimedia Switching System - the company supports residential and business services to a diverse customer base that includes Cable System Operators, CLECs, Wireless Operators and Universities.

Huawei, in partnership with major DSL chipset suppliers, including Broadcom Corporation, Lantiq and Ikanos, has completed the industry's first ITU-T G.998.4-compliant DSL retransmission interoperability (IOP) test. The test proves that DSL retransmission technology is mature, with good IOP among chipsets from major DSL chipset suppliers, says Huawei.

To accommodate the rapid demand for video broadband services, broadband carriers seek to provide high-speed and high-quality data and IPTV services through existing DSL resources. The key to delivering stable DSL lines is reducing impulse noise interference. ITU-T G.998.4 retransmission technology is an important milestone for DSL technology because it improves DSL stability by diminishing impulse noise, lowering high bit error rates (BER), and reducing the number of dropped VoIP calls, and frozen, blank, or paused screens.

In this Huawei-led DSL retransmission test, chipsets from different suppliers passed the IOP test, even in high impulse noise environments. In the ADSL2+ IOP test between Broadcom and Lantiq, the payload throughputs showed little difference between retransmission features enabled with impulse noise, and retransmission features without impulse noise. The maximum packet delay caused by retransmission is approximately 6 milliseconds, and the anti-impulse-noise capability of the retransmission technology is more than 10 times that of traditional INP technologies.

"Broadcom is pleased to have reached interoperability of retransmission and to have contributed essential elements to ITU standardization of this technology. We have demonstrated the outstanding performance advantages of this technique for several years, and now, by working with our partners, we believe re-transmission will become an essential part of IPTV deployments worldwide," said Greg Fischer, vice president and general manager of carrier access for Broadcom Corporation.

"As a leading DSL chipset supplier, Lantiq believes interoperability is the key to broad market adoption. With Lantiq's contribution to the ITU-T standard, we enable system suppliers and carriers using standard-compliant equipment to introduce re-transmission functionality with multi-service capabilities quickly to the market. This successful interop event is another validation of the benefits of re-transmission, and Lantiq's excellent performance during this event sets the stage for advanced service deployment," said Hubert Christl, senior vice president and general manager of the Access Networks Business Unit for Lantiq.

Mr. Deng Xiaohe, Chief Officer of Access Network Product Line, Huawei, said, "DSL retransmission technology will help carriers worldwide to construct best-in-class ultra-broadband, ultra-stable DSL networks. We believe that through our joint efforts with industry-leading chipset suppliers, this technology will enable carriers to roll out new services that meet the needs of today's consumers who seek, not only higher bandwidth and richer services, but better broadband service stability."

Movius, a global specialist in value added communication services, announced today the availability of its latest offer in its Unified Conferencing Suite including a scalable, multi-device Video Conferencing offer for both fixed-line and mobile carriers.

Movius Unified Conferencing is said to offer a real-time audio and video experience that is browser-based and doesn't require any client to be installed on the PC or other end-user device.  The solution requires minimal user training therefore giving carriers a high-value, social networking solution for their customers. Individuals can now participate in a video conference from anywhere with any device via a broadband connection. The solution leverages the Web and general-purpose IP networks for a broad range of applications such as inter-company conferencing, data collaboration and consumer-focused multi-media chat. Participants have the freedom to use any end-point including PSTN, mobile, IP or web to access the same conference.
By eliminating the need for a dedicated infrastructure, Movius enables any carrier to offer a solution that easily and effectively enables point to multi-point video communication and collaboration, regardless of location, device or network conditions.

As the deployment of 4G and LTE networks expand throughout the world, the demand for video services is expanding.  Movius customers in the Middle East and Latin America have already purchased this latest version of Unified Conferencing so as to take full advantage of these new features.

"With over 30 LTE commercial deployments expected in the next 3 quarters in the Asia Pacific region, we see a large potential for video solutions in this region," said Pradeep Mittur, Executive Director for APAC.  "When unveiling our latest Video Conferencing Solution at the recent CommunicAsia 2010 event in Singapore, the value of a solution that seamlessly works within the browser while offering extensive API's for customization was apparent.  We look forward to working with carriers to help bring this solution to market." 

Movius offers a complete line of video solutions that enable carriers to take full advantage of the larger bandwidth available for services. Beyond Video Conferencing, Movius also offers Video Messaging for person-to-person communications as well as multimedia Content Management and Notification.

Service providers must embrace cloud services and bundle them into their solutions for small or medium-sized enterprises (SMEs) as well as large enterprises, according to the latest report from Analysys Mason. The report, entitled 'Enterprise cloud services: worldwide forecast 2010-2015', says that the global market for enterprise cloud-based services will grow from USD12.1 billion (EUR9.4 billion) in 2010 to USD35.6 billion (EUR27.5 billion) in 2015.

"The business model behind cloud services is similar to that behind established communications network services. A service provider amortises its upfront data-centre-related capital investment over a period of months, coinciding with the monthly fees charged to end-user enterprises for the use of the infrastructure," states Steve Hilton, report author and Principal Analyst at Analysys Mason.

"For a service provider, this model should be very comfortable," he adds. "Less comfortable is the unregulated nature of the business - there is no guaranteed return on investment - and the non-telecoms-centric services they will be required to market and sell."

According to the report, the year-on-year growth rate will be 43% in 2011, but will decrease to 13% over the next five years. Software-as-a-service (SaaS) will account for 70% of revenue in 2010, while the share taken by infrastructure-as-a-service (IaaS) will increase from 30% to 40% over the next five years.

By 2015, registered IT and application partners - such as agents, systems integrators, dealers and direct market resellers - will account for 39% of this revenue. IT and application vendors will take 36%, while telecoms and cable TV operators will secure a 23% share.

Key findings from the report include:

  a.. Operators should bundle cloud-based application and infrastructure solutions with core connectivity.
  b.. Operators should focus on the SME segment, rather than large businesses.
  c.. Traditional IT and application partners must embrace cloud solutions to avoid missing out on more than USD14 billion in revenue by 2015.
  d.. IT and application vendors should seek out the particularly high revenue opportunities in the developed markets in the Asia-Pacific region, North America and Western Europe.

Despite making inroads in the enterprise market beyond legacy connectivity services, telecom operators face a tough time convincing business customers that they can be trusted providers of information and communication technology (ICT) services,  according to a new survey by Ernst & Young. Fifty-six percent of respondents believe that the telcos should stick to their core business, rather than being all things to all people, it says.

The global survey - titled 'Beyond connectivity: can telecoms operators offer new services to business customers?' - of over 350 senior IT and procurement managers across industries - conducted by Ernst & Young in conjunction with the Economist Intelligence Unit - found that telcos face a difficult task positioning themselves in certain areas of ICT, with only 15% and 20% of enterprise customers respectively saying they would consider taking cloud computing and business consulting services from operators over the next 12 months.

Nevertheless, operators have made considerable headway with select services. Over one third of businesses worldwide are now purchasing web hosting (41%), network security (40%), conferencing (39%) and network installation and maintenance services (36%) from their telecoms supplier.

In addition, many business customers rate services such as network installation and security, as well as conferencing and web-hosting, as "highly valuable" services, and ones which at least half of respondents are already buying, or would consider buying, from operators.

Vincent de La Bachelerie, Global Telecommunications Leader at Ernst & Young, says:
"Enterprises recognize that maintaining a high-performance network, allied with software infrastructure investment, is vital to increasing business productivity. This should give telcos a head start in gaining a stronger foothold in the market for non-core and more IT-centric services.

"There are customers who would consider buying ICT services from operators. In this light, telcos would be in a better position if they showed a greater understanding of individual business requirements, and tailored their service propositions accordingly, rather than promoting a wide range of services that enterprises don't need or want."

Telcos might take heart from the 36% of respondents who say they are perfectly happy with their telecoms services, says Ernst & Young. However, the survey shows that there is no correlation between offering a reliable core service and the propensity of enterprises to take on additional services from their telecoms service provider. For those enterprises willing to buy non-core services, telcos must package offerings to their business needs.

"Incorporating real-time IP-based voice and video into Software as a Service (SaaS) or unified communications propositions - which IT suppliers or in-house IT departments might find difficult to implement - may be one way, that telcos (along with IT partners) can bring innovative service propositions to the attention of enterprise customers and generate incremental revenue."

Spending propensity in the overall telecoms enterprise market is improving with 48% of respondents predicting an increase in expenditure over the next two years. Nevertheless, high cost remains the leading service drawback cited by business users.

Fixed/mobile integrated suppliers well placed
Opinions are mixed on the benefits of integrated providers of both fixed telecoms and mobile services, when it comes to deciding on non-core services suppliers. Thirty-nine percent agree that it is important to buy fixed and mobile services from the same supplier. Of those, 62% see telecoms spend increasing over the next two years.

Jonathan Dharmapalan, Global Deputy Telecommunications Leader at Ernst & Young says: "It could be that those seeking a converged fixed and mobile service have higher expectations about what their telco can deliver and so are willing to spend more on additional services and increase their telecoms budgets accordingly.

"On the other hand, those who prefer separate suppliers of fixed and mobile services are more price-conscious and less likely to ascribe value to additional ICT services. According to this scenario, operators also need to focus on those customers seeking best-of-breed connectivity options at competitive rates."

Network expertise is telco trump card
Larger companies are putting more emphasis, in particular, on the mobile internet, with 61% giving a higher priority to mobile internet spending (compared with 41% of smaller companies) as workforces are increasingly on the move. The growing use of smartphones also means IT departments are facing much bigger network security and device management challenges, which creates other potential opportunities for telcos.

Dharmapalan concludes: "Network know-how is the telco's trump card, but they must play it wisely. That means partnering with established IT vendors, which should enable them to move more swiftly and more effectively into newer service areas, such as SaaS and cloud computing.

"Telcos can't do everything, but they can leverage their network strengths to better advantage."

ServerBeach, a dedicated hosting provider, today announced that it has partnered with ElasticHosts, an international cloud provider, to offer customers the ability to scale their server capacity up or down on a pay-as-you-go model.

Cloud servers allow customers to take control - creating new servers instantly and resizing existing capacity immediately via a user-friendly web control panel. Customers save money by buying exactly the capacity they need today, knowing that they can immediately scale up when required.

Cloud servers run any server operating system, are fully configurable and designed for scalable web hosting and on-demand burst computing. The cloud hosting package is available from both ServerBeach's UK and US data centres, is built on the high performance 10 Gbps SuperNetwork infrastructure and offers a 100% SLA with 100x credits for any downtime.

Commenting on the launch, Dominic Monkhouse, UK MD of ServerBeach comments, "Self-service cloud servers are perfect for our ServerBeach customers. We work with many fast growth companies and developers whose hosting needs change on a day-to-day basis, so to support this we have built in flexible and scalable cloud servers on a pay as you go model. ServerBeach is built ‘By Geeks, For Geeks' and we know that our customers will love this extra flexibility and control."

Richard Davies, CEO at ElasticHosts, said, "We are delighted to offer our award-winning cloud servers to ServerBeach's customers. We're confident that they'll be as excited by the scalability and flexibility as our own customers have been."

Telefónica, one of the world's largest telecom operators with operations in 25 countries and some 265 million customers, has entered an agreement with Ericsson  and Indra, a leading Spanish IT multinational.

The agreement includes transfer of Telefónica's complete pre-paid billing assets, related operations support systems together with about 500 employees that develop, operate and maintain the solution that today serves about 100 million subscribers in the Telefónica Group. The assets will be transferred to Ericsson and Indra, effective October, 2010.

Ericsson says the agreement will strengthen its position within systems integration and within the areas of business support systems (BSS) and operation support systems (OSS). It is also said to be an important complement to Ericsson's billing and charging portfolio, providing it with opportunities to further develop and expand capabilities for the BSS solution with possible commercialization to other customers.

Of the 500  employees joining Ericsson and Indra, approximately 400 come from Telefónica I+D in Spain and about 100 come from Telefónica I+D in Brazil.

A Telefónica spokesperson said: "Pre-paid is an important component in our group's offering and we are happy to have Ericsson and Indra managing our solution. The agreement offers a unique opportunity for the development and the operational efficiency of the billing solution, together with the Telefónica I+D organizations that the two companies are taking over."

Magnus Mandersson, Head of Business Unit Global Services, Ericsson, said: "This is an exciting agreement, strengthening our relationship with Telefónica and spurring our work within innovation and new business models with our customers. The partnership with Indra will also open the door for new business opportunities, thanks to their leadership in IT solutions and IT systems integration."

Mycom, a global provider of OSS service assurance software solutions and ICT professional services, and Iptego, a SIP mediation and correlation company, today announced the launch of a set of customer experience management (CEM) solutions for SIP-based services assurance across next generation networks (NGN), IMS and Pre-IMS.

Iptego's SIP mediation platform, Palladion, will be integrated into Mycom's  NIMS-PrOptima service assurance platform allowing the creation of solutions that support real-time monitoring, troubleshooting and optimization solutions for any SIP-based service, beginning with quality of service (QoS) assurance for VoIP services.

The Mycom VoIP service assurance solution gives providers the ability to manage and report on business-critical SLAs and subscribers' usage more easily while improving the efficiency of the problem resolution process. The solution provides the ability for real time monitoring of voice quality, end-to-end call transactions for each customer session, detection and anticipation of service quality degradations, and instantaneous drill down to the problem's root cause.

The first solution will be Mycom's end-to-end VoIP Customer Assurance solution with further solutions designed for IMS, NGN and LTE network architectures for services such as IPTV, Gaming and Chat.

Mycom's Mounir Ladki, General Manager, Product Business Unit said, "In today's challenging environment, Mycom is helping service providers achieve three objectives: reduce costs through efficient and automated business processes; improve customer loyalty by optimizing customer experience; and monetize bandwidth through quality of service differentiation. The collaboration with Iptego addresses this triple objective as migration towards NGN and IMS architectures accelerates. The new solution will enable our customers to accelerate and optimize the rollout of VoIP services at minimal cost, and we look forward to future solutions for other multi-media services."

Iptego's CEO Alex Hoffmann added: "With SIP being the primary control technology for IP-based networks and applications, such as IMS or LTE, it is essential for operators to have SIP and session OSS visibility. PALLADION is designed for complex NGN environments and its distributed architecture helps future-proof operators' investment in the NIMS-PrOptima-based OSS solution in three ways: it scales easily to accommodate large subscriber numbers; it is compatible with advanced services such as video, presence and gaming; and it supports cloud environments. The collaboration with IPTEGO allows for true end-to-end and top-down monitoring, combining high-level overview, long-term trend analysis and real-time root cause analysis in one solution."