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Jacob Fleming has revealed their upcoming event "Next Generation Roaming", which will take place 26-27 November in a historical city Prague.

Due to the fact that the international roaming has transformed the mobile telephony landscape over the past few years, business travelers are willing to pay premium money for the convenience of being accessible wherever they are. This, of course, makes roaming extremely lucrative business for mobile operators.

Do YOU know how to maximize customers' satisfaction, minimize churn, improve roaming coverage and connectivity, and develop pricing and tariff plans? You are advised to join internal professionals and discuss the hottest roaming issues.


Following a close cooperation with Senior Roaming Specialist from Telenor Sweeden and with the high caliber speakers from Belgacom, O2 UK, Sonofon, GSM, O2 Germany, Network Norway, Telia Sonera, Nawras, Orange, Vodafone and Wind this is the MUST ATTEND "ROAMING" EVENT OF THE YEAR!!

An extra value to the actual conference brings the Pre-Conference Workshop         "Roaming Billing Evolution", which will take place 25th November and will be led     by a couple of Roaming Specialist from Mobistar Belgium. Further details about the actual workshop topics will be released soon. It's recommended to check the website http://www.jacobfleming.com/conferences/telecom/telco_roaming?partner=eurocomms for further updates!

The main focus of this highly awaiting event will be based around examining tomorrows roaming business models, evaluating EU Roaming regulations, optimizing roaming Quality Management, improving revenues and competitive position by lowering the cost, learning about requirements and benefits of Roaming Hubbing and understanding how to provide seamless International    Roaming Services.

Ensure you place with the likes of CFOs, Roaming Directors, Wholesale Directors, Interconnect Directors, Roaming Partnership Directors, Commercial Directors, Head of Roaming, Head of Wholesale, Head of Interconnect, Head of Roaming Partnerships, Roaming Product Manager, International Roaming Manager, Product Marketing Manager, Roaming Specialists and many others and enjoy this highly interactive event as well as enjoy the value of a five star conference!!

For detailed information about the speaker panel, minute by minute program and registration from contact Silvia Anderson on +421 257 272 131 or email mailto:silvia.anderson@jacobfleming.com?subject=Next%20Generation%20Roaming%20-%20landmobile%20listing or visit http://www.jacobfleming.com/conferences/telecom/telco_roaming?partner=eurocomms

Orange has announced the launch of the world’s first 3G unlicensed mobile access (UMA) platform, opening up a new world of multimedia services to its Unik customers.  Launching first with two exclusive Orange handsets from Samsung and Sony Ericsson, UMA and 3G network technology will be combined in one device for the very first time, says the company.

Orange’s UMA service (Unik) allows customers to use a single handset to make calls by seamlessly switching from fixed WiFi to mobile cellular networks as they leave or enter their home or office. For the first time Orange will bring together 3G and UMA technology in a move, it claims, that will see customers experience richer content services and faster data speeds on Orange’s 3G and WiFi networks more cost-effectively.

“With the launch of the world’s first 3G UMA service we are making life as simple as possible for our customers, whilst helping them get more from their mobile phone,” says Georges Penalver EVP of Group Strategic Marketing at Orange. “Orange was one of the first to bring the benefits of UMA technology to our customers in 2006 with the launch of our Unik service. Today, with our new 3G UMA platform, our Unik customers will be able to take advantage of 3G’s capabilities delivering exciting multimedia services, such as Orange Music, Downloads, TV and Video. We have increased the benefits of this innovative technology, delivering a simple and cost-effective solution to meet our customers’ needs. That’s why UMA is at the heart of our convergence strategy.”

The first 3G UMA handset to launch will be the Samsung P270. This will be followed by the launch of the Sony Ericsson G705u - the company’s first UMA handset.  By combining the best capabilities of fixed and mobile, Orange’s customers can enjoy continuous access to news, information and rich entertainment applications from a single device.

John Delaney, a Research Director with industry analyst IDC, said: “The introduction of WiFi into high-end mobile phones has been very successful. Users of such phones are taking advantage of WiFi to stream and download multimedia to their phones more quickly and more cheaply than they can over cellular. This usage trend can be supported effectively by making the experience seamless, removing the need for users to think about and switch manually between different access points and network domains.”

Orange’s 3G UMA service will initially be available in France in October followed by Poland, Spain and the UK. Orange’s existing Unik service is currently available to customers in France, Poland (Unifon), UK (Unique) and Spain (Unico).

Service Providers striving for rapid creation and deployment of IP-based, multi-stakeholder services will benefit from today's announcement that IPsphere has joined TM Forum and will integrate its framework into the TM Forum's ever-expanding Service Delivery Framework program.

As part of the agreement, the IPsphere Forum will move its work programs into the TM Forum with immediate effect.

The fusion of these best practices, standards and guidelines will fuel automated deployment of IP-based information, communications and entertainment services.

Using the principles of a service-oriented architecture (SOA), the IPsphere Framework defines a sophisticated business layer that automates offer, purchase and provisioning of service components among multiple stakeholders.  The framework also offers support for a standardized registration and discovery process, payments for resource usage and quality assurance, and interworking with session-based service environments.

Complementary to that work is the TM Forum's Service Delivery Framework, which focuses on enabling control of service lifecycle management across all execution environments allowing flexibility in binding services with product catalogues.

Integrating the principles and technical work of these two frameworks will create a pre-commercial testbed for pilot program testing and the demonstration of multi-vendor interoperability.

According to Martin Creaner, President and CTO, TM Forum "I'm very excited about IPsphere joining forces with the TM Forum. In this increasingly converged market, the work IPsphere is doing to produce specifications to enable pan-provider business solutions, compliments the existing work of the TM Forum in relation to Service Delivery Platforms and Service Oriented Architecture. The closer alignment of these work efforts will deliver great benefits to our broad membership."

Todd Shimizu, Chairman of IPsphere, commented "Together, we create a comprehensive approach to service delivery and management that fully aligns our technology and standards with the key business and management issues of service providers. As part of TM Forum, we seek to accelerate time-to-market for these standards to give better results for all of us and better services for our customers."

O2 customers in the Glasgow Subway will soon be the first in the UK to use their mobile phones underground as part of a new deal which will see O2 the first mobile phone operator in the UK to utilise the multi-user distributed antenna system which enables mobile phones to work underground.

The contract, negotiated with transmission provider Arqiva and Strathclyde Partnership for Transport (SPT), will see O2 services installed in five of Glasgow's busiest Subway stations - Buchanan Street, St Enoch, Kelvinbridge, Hillhead and Partick. The installation will go ‘live' in December 2008 and could potentially provide a benchmark for rollout in other underground stations such as London, in future.

Although initially limited to platforms and station concourses in the Glasgow Subway, the technology installed by Arqiva could eventually be used to provide coverage around the rest of the SPT underground network.

When the service launches, O2 customers will be able to use 2G services including making voice calls and sending text messages as well as 3G services such as video, internet access, downloading and MMS.

Derek McManus, O2 Chief Technology Officer, said: "This new technology will enable customers to make calls, send and receive text messages and access a host of data services while on the subway platform. This is the first time that any mobile phone network in the UK has implemented a service like this and O2 is delighted to be giving its customers the first chance to communicate on the underground.

"Ultimately, this is about providing O2 customers with the best customer experience and if this means that they can continue conversations on underground platforms or can text friends to say that they'll be arriving in five minutes, then we've successfully provided a better service."

Gordon Maclennan, Assistant Chief Executive (Operations) of Strathclyde Partnership for Transport said it was great news: "This has been sometime in the planning but I'm delighted that we can offer this service to our passengers in time for Christmas. It's a first for Glasgow and it opens the door for wider WiFi coverage in the Underground in future. Accessibility and connectivity are key parts of our continuous Subway modernisation programme."

McManus added: "We were delighted when Glasgow won the right to host the 2014 Commonwealth Games and this further investment in mobile technology will further enhance the city's reputation as a leader in technology and communication."

Andy Norris, Arqiva's Customer Delivery Director for Wireless Access said: "Wireless access is increasingly expected in public areas and this is an important development for the citizens of Glasgow. Wireless networks bring benefits to all stakeholders and this is particularly recognised by progressive cities like Glasgow. The infrastructure provided at these stations will support many new services and opportunities."

A recent poll by Comptel Corporation, a leading vendor of dynamic Operations Support Software (OSS), is said to have found that operators around the globe have not prepared their OSS for the advent of Fixed Mobile Convergence (FMC). The poll, carried out at Comptel's annual user group, found that while 41 per cent of respondents stated their OSS was ‘somewhat' ready, 39 per cent admitted to being completely unprepared for FMC. This was despite the fact that a majority of operators questioned were planning to deploy a FMC strategy in the short-term (50%).

When broken down by type of service provider, the poll demonstrated that mobile operators are lagging behind fixed line providers in terms of the readiness of their OSS. Whereas only 29 per cent of fixed line providers thought their OSS totally unready for FMC, a total of 71 per cent of mobile operators placed themselves in the same category.

Simo Sääskilahti, Senior Vice President Products and Solutions at Comptel commented: "These results are encouraging as they show that operators are keen to enjoy the fruits of FMC as soon as possible. That said, service providers need to ensure they have the correct software platform in place to ensure the transition to FMC is completed as smoothly as possible. Such software is already being used today, an example being Comptel's convergent solutions. The problem arises when legacy, non-convergent software is being used in other parts of the operators' OSS (for example billing systems). It is apparent that OSS vendors need to advise operators effectively on how best to move to a fully convergent OSS."

FMC is the convergence of devices and networks that will allow a voice or data session be seamlessly carried over a variety of fixed and wireless networks. FMC will allow service providers to offer value-added services across multiple access media.

Sääskilahti continued: "It is up to operators to ensure their OSS is ready for FMC. Comptel's Dynamic OSS solutions enable telecom service providers to deliver services flexibly and charge for them effectively in a converged or legacy environment. Our software allows operators to launch new services with a fast time-to-market and we already proving beneficial to customers deploying FMC solutions, such as Taiwan's FarEasTone and many other of Comptel's customers."

Messaging International, provider of messaging services, has, through its wholly owned subsidiary TeleMessage, announced that its PC2Mobile Application Suite, which allows users to send text, pictures, music and video from a PC to a mobile phone, has been integrated for global availability into Comverse's comprehensive messaging portfolio and has been successfully deployed by a leading tier-1 operator in Eastern Europe.

By downloading the application from a PC, mobile subscribers can send SMS and MMS messages directly from a PC to any mobile phone.  The service integrates as a plug-in onto Microsoft Outlook, and as a toolbar for the Microsoft Internet Explorer and File Explorer. Customers pay the operator for each SMS and MMS message sent via their monthly phone bill.

Messaging International CEO Guy Levit said, "We are excited about this development with Comverse, a worldwide leader in messaging.  This is an important stamp of acceptance for our products and will significantly expand our marketing reach.  The recent successful launch the PC2Mobile solution with a major mobile operator gives us valuable exposure to the booming Eastern European messaging market, which will, we believe, become increasingly important to our future growth."

Dror Bin, Head of Comverse' Products Group, said, "TeleMessage's PC2Mobile fits very well into Comverse's converged messaging strategy, extending the operator's presence to the PC with new and innovative ways to send SMS and MMS messages.  Enabling people to send user-generated and other multimedia content easily from their PCs differentiates the operator's offering, improves the user experience, and paves the way for unprecedented MMS growth potential."

Research specialist, comScore, has today reported that after a slower start,  the United States has caught up with Western Europe in the adoption of 3G with 28.4 percent of American mobile subscribers having 3G devices versus 28.3 percent in the largest countries in Europe. 

According to comScore, the number of U.S. subscribers with 3G enabled devices has grown 80 percent to 64.2 million during the past year. The market has responded enthusiastically as mobile vendors have rolled out their enhanced networks and a new crop of 3G enabled devices. The only individual major European countries exceeding the U.S. in 3G penetration are Italy and Spain.

"For years, the American mobile industry has aspired to the level of sophistication of the European market," observed Mark Donovan, senior vice president and senior analyst, comScore. "Today, Americans have finally caught up with Europeans in adoption of 3G.  The advancements in 3G network technology and the introduction of sleek devices into the U.S. market have paid off as adoption of mobile media continues to grow at a rapid pace."

Kabira Technologies, a specialist in extreme transaction processing software for global enterprises and Capgemini Polska Sp z o.o. have announced the successful implementation of a new service provisioning system at Netia S.A., Poland's largest alternative provider of fixed-line and broadband telecommunications services.  The new system was designed and implemented in only seven months, with ongoing maintenance services to be delivered by Capgemini Polska Sp z o.o.

In mid-2007, Netia announced its new operating strategy, focused on growth through dynamic expansion of its customer base, and by increasing customer value.  Netia plans to build on new opportunities to access the fixed-line network of the incumbent operator (via bitstream access, local loop unbundling and wholesale line rental), and to capitalise on Netia's already strong position in the business market.  In particular, Netia intends to become the market leader for broadband services in Poland, with the objective of acquiring one million broadband customers over the next three years.  To help accomplish this, Netia selected the Kabira Provisioning and Service Activationä (KPSA) platform to support the launch and activation of its new broadband services, ASDL access (including bitstream and LLU access), as well as VoIP, data and iDTV over ADSL. Netia also selected Capgemini Polska Sp z o.o. to manage the delivery, installation and implementation of this new service provisioning system and middleware platform.

"Netia is enjoying strong growth and therefore needed a flexible provisioning platform in order to adjust to challenging market conditions," said Jaroslaw Baczynski, chief information officer of Netia.  "Replacing our in-house developed provisioning system with the Kabira Provisioning and Service Activation solution provides us with the ideal service fulfilment platform for managing both our existing and future requirements in a cost-efficient and 'future-proof manner.'  KPSA gives us the ability to quickly provision and activate complex services, which is critical in today's intensely competitive Polish marketplace," Baczynski added.  "Throughout this project, the Kabira and Capgemini teams have demonstrated a high level of professionalism.  Capgemini Polska Sp z o.o. successfully managed the project's deliverables despite an aggressive timeline and wide scope.  We are confident we have chosen the right partners to manage our growth effectively."

"We are pleased to have been appointed by Netia S.A. as their system integrator partner for delivering this mission critical project," said Wojciech Wojnar, TME director for Capgemini Polska Sp z o.o.  "Capgemini has broad experience in the Telco sector and strong local competencies.  I believe that this combination, together with our methodology of working with partners and clients, results in successful delivery."  Wojnar continued, "This project is the first example of the working collaboration between Capgemini in Poland and Kabira Technologies to deliver solutions for the local telecommunications and financial sectors.  Kabira has excellent reach in the telco industry, and the right strategy to address customer needs for high-volume, real-time transaction processing."

Philippe Lavigne, director of alliances for Kabira's EMEA region said, "The flexibility, ease of use and reliability of KPSA will help enable Netia to efficiently deliver real-time convergent services at the lowest cost to its customers.  With its advanced capabilities, KPSA, will help Netia achieve its rapid growth and expansion plans."  Lavigne continued, "When we introduced our Global Alliance Program last year, we stressed our commitment to working with partners that have the strong IT expertise and core competencies to bring our industry-specific transaction processing solutions to market.  We are delighted to share this first joint customer win with Capgemini in Poland and we are looking forward to a fruitful collaboration."

This new service provisioning system gives Netia S.A. the ability to automate the provisioning and activation of their existing services, facilitate the implementation of new services and be able to handle high-volume provisioning transactions.  It is also expected to enable Netia's service delivery infrastructure to achieve current and future targets for subscriber activity, ADSL/bitstream services roll-outs and delivery of convergent sets of innovative services.  The project reflects Netia's commitment to providing its retail and wholesale customers with new, more desirable services and to lead convergent services advancements in the Polish marketplace.

Operators should look to prepaid offerings to maximise the mobile broadband opportunity in Q4 2008, rather than pinning their hopes on mobile broadband substituting fixed services, according to a new report by global advisory firm Ovum, titled 'Mobile broadband operator strategies in Western Europe'.

The research, which highlights the approaches available to operators in maximising the opportunity for mobile broadband, finds that mobile broadband services are best positioned as complementary to fixed.

"Fixed broadband penetration across Western Europe is simply too high," commented Steven Hartley, senior analyst at Ovum and report author. "Mobile broadband can not compete with fixed on speed or capacity, particularly as high bandwidth applications such as IPTV take off."

There will be some consumer segments for which mobile broadband could be a realistic substitute for a fixed service, such as students and itinerant workers; those in short-term shared or rented accommodation; and those simply unable to access a fixed services. But, according to Hartley, the window of opportunity to target these segments is closing rapidly:

"The size of the substitution opportunity is limited and operator activity to date means these segments are becoming saturated. Therefore, the potential for a long-term fixed mobile substitution strategy in Western Europe in the future looks unlikely."

Ovum says that operators in Western Europe to date have focussed on maximising the potential of mobile broadband through contract offerings. This makes sense as a customer locked into a contract provides a stable revenue stream.

However, the pool of customers willing to commit to an average of a two year contract for mobile broadband will naturally shrink over time. This is particularly true where mobile broadband is most likely to be used in addition to a fixed broadband service. Furthermore, as the cost of USB modems (or dongles) continues to fall a major barrier for entry is removed for the consumer. For the operator this also means no hardware subsidy to recoup, says Ovum.

As a result, Ovum is predicting that the next opportunity for mobile broadband in Western Europe will be prepaid offerings. With a prepaid approach operators can attract users who appreciate the mobility and simplicity of mobile broadband on some occasions, but are unwilling to commit to a long-term contract. As such, it is a model in which mobile broadband complements the already high fixed broadband penetration in Western Europe.

"What's more the timing for a focus on prepaid is perfect. With Christmas approaching everyone wins - those purchasing a bundle as a gift have no contract commitment, end users have a flexible mobile broadband service and operators gain new customers and revenues," concluded Hartley.

Purchases via mobile devices of digital and physical goods, contactless NFC (Near Field Communications) transactions and money transfers will together generate transactions worth over $600bn globally by 2013, according to Juniper Research's Mobile Payments Study. The figure represents the gross value of all the items being purchased or the value of money being transferred.

The report determined that while the mobile market today is dominated by digital goods purchases such as ringtones, music, games and infotainment, there are three high potential markets which offer major new opportunities for the future: contactless NFC, mobile money transfer and physical goods purchases via mobile devices.

Report author Howard Wilcox commented: "We're forecasting that all segments of the market will see growth over the next five years, driven by both the rapid availability of exciting, easy to use services, and the continued growth in mobile subscriber penetration, particularly in developing countries. As well as becoming multifunctional devices for many users, mobiles will become wallets that people won't leave the home or office without."

Highlights from the report are said to include:

  • Global annual gross transaction value will grow over 10 times between 2008 and 2013
  • Juniper Research's 2008 forecasts show an increased growth rate of the global mobile subscriber base than previously, with in excess of 1 billion new users by 2013
  • The top 3 regions for mobile payments (Far East & China, W. Europe and N. America) will represent over 70% of the global mobile money transfer gross transaction value by 2013.

 

27th & 28th November 2008, Amsterdam

In the world of B2B Sales is necessary to concentrate people's attention on the newest trends and practices.

 

Jacob Fleming Group, during two days conference, will share with participant's insights and experiences on how to design and implement effective CEM strategy by defining and targeting the needs of enterprise customers.

 

Delegates will be part of interactive panel discussions about how convergence of the telecom world affects the expectations of enterprise customers and the sales proposition. Executives will show how to sell more products and services without turning sales people into technical experts.  Practical examples will uncover how to create customized services and packages for the various business segments.

 

Jacob Fleming Conferences have always been carefully designed to provide key strategic business information and the best networking opportunities for the participants. This young, dynamically growing company provides events for specialized industries including Finance, Life Science, Telecommunications, Chemical, and cross industry sectors. Extensive research, targeted speaker selection and top class venues provide a unique incentive and exceptional opportunities for the executives and experts participating in Jacob Fleming conferences.

 

For further information about the event and Jacob Fleming conferences contact Andrea Bezakova  on +421 257 272 131 or e-mail

As the battle for customers intensifies day by day, every business wants to be the consumer's first choice. Establishing a leading brand or re-fresh their existing brand can play a significant part in making that happen.

 

Jacob Fleming Conference has produced their 4th Annual Telecoms Branding Excellence Forum which will take place 5th and 6th of November 2008 in Brussels.

 

Following the success of the three previous events, this 4th Annual Telecoms Branding Excellence Forum will bring to participants a new opportunity to highlight issues as brand perception, brand building, brand refreshment and re-branding. Unique features of this event are increased insight on conquering new markets, on brand rejuvenation and on defining new brands.

 


Join us in Vienna to see how to empower your brand and drive outstanding customer satisfaction. REQUEST YOUR BROCHURE to really appreciate the high caliber speaker panel, detailed conference program, presented case studies and also the registration form.

 

KEY SPEAKERS:

 

  • O2 UK, Head of Brand Strategy
  • Vodafone Global, Head of Brand Development & Training
  • Orange, Head of Brand
  • VimpelCom, Head of Corporate Marketing Communications
  • TDC, Head of Corporate Branding
  • SonaeCom, Head of Corporate Communication


KEY TOPICS:

 

  • Learn from O2 UK's case study on brand awareness
  • Hear about TDC's brand story on revitalizing
  • Examine Vodafone Global's case study on local brand positioning
  • Find out how to re-juvenate your established brand with SonaeCom's best-practice
  • Discover how to implement are-branding strategy as Mobiltel did
  • Last but not least: Learn how to boost brand awareness, brand relevance and brand loyalty

 

 

Should you wish to receive more information about the above event visit http://www.jacobfleming.com/conferences/telecom/4th-annual-branding-excellence-in-telecoms?partner=tc57 or contact Andrea Bezakova +421 257 272 131 or email mailto:andrea.bezakova@jacobfleming.com?subject=Press

 

 

 

 

4thAnnual Quality and BPM in Telecom

12th & 13th November 2008, Vienna

 

 

 

In these days, many companies should face a huge concentration of competition. They have to find out the right way to reduce their costs and at the same time keep standard quality. How to be efficient is the question for Business Process Management.

 

This event will be beneficial for participants who are considering an investment in business process management in 2008. Jacob Fleming Group will bring together professionals from across the industry to share, network and benchmark with their peers. Delegates can find out how to develop, improve and deploy effective business processes that will enhance customer satisfaction, reduce costs and ensure differentiation and competitive advantage in today's telecoms market.

 

This conference will be concentrating mainly on developing a process-centric governance strategy and outsourcing decision. As well as that, the participants can learn more about SixSigma, e-Tom and other applications to secure quality assurance goals. Moreover, they can study how to transform into Process Driven organization, speed up customer-facing processes and understand end-to end processes and many others.

 

Jacob Fleming Conferences have always been carefully designed to provide key strategic business information and the best networking opportunities for the participants. This young, dynamically growing company provides events for specialized industries including Finance, Life Science, Telecommunications, Chemical, and cross industry sectors. Extensive research, targeted speaker selection and top class venues provide a unique incentive and exceptional opportunities for the executives and experts participating in Jacob Fleming conferences.

 

For further information about the event and Jacob Fleming conferences contact Andrea Bezakova  on +421 257 272 131 or e-mail

andrea.bezakova@jacobfleming.com

 

Conference link:

http://www.jacobfleming.com/conferences/telecom/4th-annual-quality-and-bpm-in-telecom

    

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