Software unites OSS and BSS systems to streamline provisioning of IP-VPN, IP telephony and xDSL services
Visionael, a leading provider of IP service automation software, has announced Visionael Systems Orchestrator, a new platform capability within its Service Automation Suite that allows broadband service providers (SPs) to more easily handle new order requests, change orders and fulfillment for services.
“In today’s competitive market, service providers don’t get a second chance to make a first impression when it comes to acquiring new customers or selling and deploying services to existing customers, ” said Craig Nichols, president and CEO of Visionael. “Visionael Systems Orchestrator directly addresses these challenges by automating more of the processes needed to help meet the growing demand for interactive broadband services, allowing SPs to actively avoid problems around responsiveness, dependability, and quality of service.”
The new Visionael functionality uses defined workflows that connect a service provider or enterprise’s business support systems (BSS) and operations support systems (OSS) processes via an inventory-based repository. The software eliminates the need for expensive and often cumbersome customized workflows, instead delivering “productized” versions that only require configuration changes for each provider. Systems Orchestrator includes tools that automate repetitive tasks and reduce the errors that often plague complex IP-based network deployments, resulting in improved quality and quicker delivery of residential and business services such as IP-VPN, IP telephony, xDSL and 3G.
“With Visionael, our engineers no longer have to do error-prone, repetitive tasks such as configuring hundreds of network elements with the same information, or learning different configuration and management software from different vendors,” said Peter Eriksson, manager of PSS, TDC Song, Sweden. “Visionael’s Systems Orchestrator deals with different vendor protocols and configuration commands, freeing our employees to handle other tasks that are key to successfully running our business.”
Existing automated service delivery solutions usually support only a limited number of hardware vendors, service offerings and platform technologies. In contrast, Visionael Systems Orchestrator can configure, retrieve, and push information to and from any technical system that has a standards-based interface transparent to the technology chosen as the foundation for the service offering.
Ofcom, the body that regulates and oversees the UK telecommunications industry, says it received 26,926 broadband-related complaints from consumers in a 10-month period last year. Although Ofcom did not reveal the exact breakdown of the complaints, a large number of high profile complaints have been published in the media relating to delays and quality of service provisioning.
Instead of requiring weeks or even months to process new orders, Visionael’s inventory-based flow-through provisioning can process an order in just a few hours. Customers can request and receive services on their own as the system registers payment and deploys automatically. Visionael Systems Orchestrator achieves this through an inventory-based repository that creates a seamless link between BSS and operations OSS processes.
The new software also addresses the growing challenge of network complexity and the cost increases and customer satisfaction woes that can result from the adoption of new technologies. Use of heterogeneous equipment and development of multiple unique applications – some of which do not communicate with one another – can create an order-to-activation process so complex that it requires many human touch points. This in turn can expose the system to more mistakes.
Visionael’s software is said to tackle these challenges by automating any processes that cause a change in the cost structure for customer and service expansion. It also improves quality assurance by eliminating human interaction in areas that are error-prone.
The Visionael Systems Orchestrator is now available globally as part of the Visionael Service Automation Suite and other automation offerings.