ON Telecoms, a triple play (VOIP, IPTV and Internet) provider in Greece, has deployed Neptuny's Caplan-IPTV Edition for its IPTV Services. Neptuny's Caplan-IPTV Edition is a decision support, service reporting and capacity-planning platform that allows IPTV managers to make proactive strategic decisions based on objective data, collected from different layers in the IPTV infrastructure. ON Telecoms are using Caplan-IPTV Edition to ensure efficiency of their existing systems and optimize the allocation of their IT resources as well as provide a strategic view enabling them to predict trends in demand for services.
The IPTV market is continually evolving, driven by consumer demand for exciting new forms of entertainment. ON Telecoms, a leader in this sector, differentiates itself by providing its customers with new content and services as fast and as effectively as possible anticipating viewers needs. Currently, most operators calculate their future resource requirements by using spreadsheets containing complex formulas to determine what extra resources they would need if a new service was offered. This can take a lot of time and effort to ensure accurate decisions are made. ON Telecoms, well-known for using leading-edge technology and staying ahead of the game, were looking for a system that would enable the execution of these strategic tasks to guarantee customer satisfaction and generate more revenue.
Ruggero Gramatica, ON Telecoms Managing Director, comments "At ON Telecoms our mission is to help our customers to make their lives better and their businesses more efficient with communication products and services that are tailored to their needs, fast and easy to use. We needed a system that would help us achieve this. The integration of Neptuny's Caplan IPTV Edition into our IPTV ‘ecosystem' allows us to gather key technical and business data from our core IPTV subsystems, OSS/BSS systems and hence we can make strategic decisions based on real-time, accurate data. "
Fabio Violante, Neptuny CEO, comments "I admire ON Telecoms vision to consider at an early stage all the aspects of managing their IPTV services. Caplan-IPTV Edition enables them to keep their infrastructure and quality of service under control so that they can focus on growing their business. They can see in real-time how their infrastructure is supporting their current services and also carry out ‘what-if' scenarios to see the operational and commercial affects of offering a new service. Other companies often overlook this need, ending up with costly oversized infrastructures and frequent Quality of Service issues."