Intec, a global provider of business and operations support systems (BSS/OSS), has announced that it has successfully completed the first phase of a pan-European convergent data mediation project at DHL, the world's leading express and logistics company. As part of a long term agreement signed this year with DHL's parent holding company, Deutsche Post World Net, Intec has entered the non-telecom data mediation market in Europe by delivering an integrated solution to DHL. The project combines the Intec Mediation platform with Intec CEMS (Centralized Error Management System), providing the courier company with a unified platform that can gather, process and distribute its shipping records in real-time, while also checking and identifying information errors that could potentially lead to significant revenue losses.
"Intec's data mediation technology is proven for robustness and scalability in the world's largest communications companies, where it handles billing records worth billions of dollars. That gave us confidence to select this solution as part of our future Order to Cash process," said Mark Jones, DHL Express's Head of OTC Optimization.
The first phase of the project has already successfully concluded with DHL's operations in Belgium going live with the platform in August 2007. DHL plans to roll out Intec's combined mediation and error management system across twenty-four other European countries by the end of the year. The server hosting the mediation platform is based at DHL's IT center in the Czech Republic.
"By getting involved with DHL's European operations Intec has won a major contract outside of its traditional telecom customer base and in a completely new market for us," explains Katrina Brodrick, Intec regional sales director. "The agreement, which came about as a result of DHL looking for a state of the art mediation (validation) solution meeting DHL's requirements mainly out of the box, proves that Intec's technology can not only mediate data records produced within telecom networks but can also manage any type of data record, including those generated by a global courier company."
Instead of performing its usual function of collecting and processing telecom Call Detail Records (CDRs), Intec Mediation along with Intec CEMS has been configured by DHL to mediate its shipping records. Intec Mediation is currently used to gather, process and distribute the logistics company's usage data. The solution's distributed, component-based architecture ensures that DHL can adjust quickly to its business needs, thereby delivering the highest quality of information to its downstream systems.
Intec CEMS, the second component of the combined DHL data mediation solution, was one of the main reasons why Intec was chosen to manage the courier company's data collection. Intec CEMS is a centralized error management system that gathers and analyzes comprehensive information that is critical to minimizing errors and overall revenue leakage. Together Intec Mediation and Intec CEMS can collect, de-duplicate, correlate and pass DHL's records to any of its various billing systems across Europe in real time, as well as providing high levels of detail, down to individual events if necessary - providing DHL with crucial data such as the weight of a package or a wrong tariff.
"We are delighted with the successful implementation of the DHL solution," said Gary Burch, vice president of EMEA for Intec. "Intec helped DHL complete the project on time and on budget, giving the company a fast return on its investment. From now on, DHL can rely on a data mediation platform which can help the company to maximize its revenue potential. Furthermore, the positive results of this project, combined with a global framework agreement signed with Deutsche Post World Net, has helped to position Intec as a mediation and billing supplier to a new business segment outside of the telecom market. We are extremely pleased to be given the opportunity to prove our technology's versatility and hope that other non-telco companies will consider us in the future as their preferred data mediation and billing supplier."