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End2End and Medio Systems team up to bring mobile search as a managed service to European operators

End2End, the European provider of managed service solutions for mobile data, and Medio Systems, a leading provider of mobile search and advertising solutions, have today announced that they have joined forces to deploy a mobile search facility for European operators. Through the partnership with End2End, Medio Systems will be able to dramatically increase its activity in Europe through End2End's managed service framework.

This partnership will see Medio Systems and End2End deliver a comprehensive mobile search facility and is further indication that the mobile industry is choosing the managed service approach to deliver new services. Medio Systems is a
provider of white label mobile search solutions in the North American market and offers network operators an intelligent mobile search system that profiles subscribers based on their searches and responds with personalised recommendations and intelligent merchandising.

Morten Jensen, Vice President of Sales and Marketing at End2End explained: "Relevant mobile search that is intuitive and simple to use has become an important part of a network operator¹s mobile data business as it complements and enhances a mobile data proposition. We are delighted that Medio Systems has chosen End2End as its trusted partner to launch a managed service mobile search solution for European operators."

The deal with Medio Systems further establishes End2End as the leading managed service provider for the management and delivery of mobile content to operators in Europe. The expertise End2End has in this area meant that the step towards delivering this type of mobile search system as a managed service was a natural progression.

Lee Joseph, Managing Director EMEA of Medio Systems explained: "Medio Systems selected End2End as our managed services partner in Europe due to its proven track record in the management of mobile data services. This partnership allows us to rapidly scale our business to meet the growing demand for our services while offering our customers both speed to market and reduced start-up cost."

TTI Telecom introduces TrafficGuard v1.2

New version accepts data directly from third-party platforms to enhance Service Assurance efficiency

TTI Telecom , a global supplier of Operations Support Systems (OSS) to communications service providers, announced today that it has introduced a new module to its TrafficGuard system.  TrafficGuard is a proactive Service Assurance tool which monitors network behavior in near real-time and provides operators with the ability to anticipate performance degradations and traffic-related impairments before their effects reach the end-user.  This new module expands TrafficGuard's flexibility, enables easier operation by NOC staff, and cuts problem identification time by up to 50%.

In addition to producing alerts based on Netrac PMM – TTI Telecom's Performance Management suite – the new module can also accept data directly from CDR/IPDR and third-party platforms such as probing and CRM platforms. This enhancement further leverages TTI Telecom's integration between Fault and Performance solutions, reducing processing time and problem identification time to provide improved real-time service assurance. The newer module retains TrafficGuard's intuitive user interface and smart thresholds capabilities.

"TTI Telecom is always looking for new ways to improve its NGOSS Netrac platform and meet operators' requirements for proactive, customer-centric and business-driven service management solutions," commented Shachar Ebel, CTO of TTI Telecom.  "Particularly in Next Generation IP-based networks where performance degradations account for an increasing portion of overall network and service deterioration, the new TrafficGuard module allows our customers to better ensure premium quality for their customers."

TrafficGuard, launched as an add-on to Netrac PMM in 2006, analyzes performance data in correlation with historical data on traffic trends to anticipate traffic-related faults through correlation between near-real time measurements and historical data.  Netrac provides a unified network view integrating fault, performance and service management for a holistic view of service assurance based on all available information sources, including those provided by network resources, application servers, and active monitoring probes. The integration of Netrac FaM and PMM product lines enable service providers to detect and fix problems minimizing adverse impacts on customer service.

SFR selects Quiconnect to enhance its public WLAN network globally by signing deals with the world's largest telcos

Quiconnect has announced today that it has been chosen by SFR to broaden and enhance the French mobile network operator's global WLAN roaming network by establishing exclusive bilateral interconnections with the world's largest telecommunications companies, with particular focus in North America, Europe and Asia. 

Capitalising on Quiconnect's extensive experience as a systems integrator specialising in  public WLAN interconnectivity and the numerous agreements already signed by Quiconnect with service providers and network operators globally, it is expected that up to 12 new bilateral interconnection deals will be established for SFR in the next 12 months. The first of these will be completed with PT Wi-Fi, part of the PT Telecom Group (Portugal).  This means that SFR customers travelling to Portugal will now be able to log in easily at public hotspots operated by these carriers, yet be billed by SFR directly upon their return.

Jointly owned by Vodafone and Vivendi, with more than 17.9 million customers and 8,000 employees, SFR is the second largest mobile telecommunications operator in France.  Working with key location owners throughout France, SFR has deployed a 400 location hotspot network at key high quality high traffic sites, with a further 400 to be added in 2007.  With a particular focus on the Paris region, this will mean that there will be more than 550 locations in the capital alone, with customers able to get open air Wi-Fi access at La Défense, Europe's largest business district, along with 4 French airports and hundreds of Exclusive, Best Western and Lucien Barrière operated hotels throughout the country. 

Frédéric Bruneteau, SFR's director of Wi-Fi roaming, says, "With our Wi-Fi traffic tripling since 2005, it is core to our business and of strategic importance. Firstly, we want to sell Wi-Fi to our existing customers who use our GSM, GPRS, 3G and HSDPA-based services, secondly, provide Wi-Fi coverage to customers where GSM is not available or 3G coverage is poor such as in China and the USA.  And thirdly, we want to increase revenue and usage of our network from inbound traffic from foreign telecom operators."           
Quiconnect's approach is unique in the market as SFR users logging onto third party-owned hotspots are automatically routed to a familiar SFR branded login page, authenticated using RADIUS, with Quiconnect then providing all the necessary billing services.

Quiconnect was also selected because it is a Wireless Broadband Alliance (WBA) approved WRIX partner, and therefore will be able to assist SFR to connect with other WBA members.  The WBA is an industry alliance created in 2003 comprising the world's leading telecommunications companies to drive adoption of wireless broadband technologies and services around the world through the development of common commercial, technical and marketing frameworks for wireless network interoperability. 

Jeff Mabe, Quiconnect's worldwide commercial director, says, "SFR selected us because we have the ability to fast track them to get the bilateral interconnection deals they want with big telecoms companies.  This is evidenced by the fact that an agreement has been signed within a month with PT Wi-Fi."

For partners like PT Wi-Fi, Quiconnect is opening up the French market by allowing their customers to roam easily and use SFR operated hotspot infrastructure.  This is of significance, as France is the biggest tourist destination in the world with some 76 million visitors coming to the country each year. 

By the end of June 2007, Quiconnect will also connect SFR to Coordinate Technologies Communication Limited (CTCL), a systems integrator providing exclusive Wi-Fi interconnectivity services to the main Chinese telcos - including China Mobile, China Netcom and China Telecom - who operate over 3,000 business grade hotspots at key strategic locations throughout the country.  For the first time, this bilateral access agreement will offer SFR-branded access at hotspots for customers as they travel in China, with subscribers of the three Chinese telcos able to use SFR-owned infrastructure when visiting France, yet be billed by their home telco..   

Key Quiconnect customers include various WBA members like BT, True Thailand, VSNL and Portugal Telecom, along with other non-WBA telcos such as Sprint, VEX and Vodafone, plus a host of network operators including The Cloud, Internet Solutions, Kubi Wireless, Naxos, Meteor Networks,  BeeNet, Hub Télécom among others.

KPN Global Carrier Services teams with Starhome to provide Value Added Services for mobile operators

Starhome has today announced that KPN has signed a partnership agreement to jointly target the roaming Value Added Services (VAS) market.  The agreement will allow KPN to provide a portfolio of hosted roaming solutions based upon Starhome’s technology such as Intelligent Preferred Network (IPN), Home Short Code (HSC) and Intelligent Call Assistant (ICA).

The offering is targeted at small and mid sized MNOs, MVNOs and Mobile groups with hosted solutions who do not want third party equipment in their site. Starhome supplies the roaming technologies and applications. KPN offers a total roaming package for the customer; an integral approach of roaming in which management of the solutions at KPN premises and consultation are crucial elements. However, the customer can also choose to have an in-house solution.

Starhome’s roaming VAS adds value to KPN’s existing voice, data and ‘Mobile Matrix’ portfolio and creates a single point of contact for operators when purchasing essential international mobile services.  This partnership has already proved to be successful with three European mobile operators already implementing the joint solutions. 

Edwin van Ierland, KPN Global Carrier Services’ managing director said about the partnership: “Our goal is to provide our mobile customers with the highest quality VAS services allowing them to make the most of the mobility advantage.  Thanks to our worldwide presence and Starhome’s expertise in this business sector we are delighted to be in a position to offer our customers premium mobile communication solutions”.

According to Eran Gilad, Starhome VP of Business Development “Roaming revenues account for 20 – 30% of operators total revenues and roaming VAS is a must have in an operator’s portfolio.  We are delighted to be working with KPN and their decision to make our solution an integral part of their offering demonstrates their commitment to providing their customers with a best in class roaming portfolio”.

cVidya Networks pioneers revenue intelligence with MoneyMap/Analytics

cVidya Networks, a global leader of Telecom Data Integrity and Revenue Assurance Systems, announced today that it has launched MoneyMap/Analytics, a business intelligence tool for Revenue Assurance operations among communications service providers.  Through advanced investigation, clustering, and root-cause analysis, this solution complements current Revenue Assurance capabilities to enable an holistic and comprehensive Revenue Intelligence operations and empowers Revenue Assurance teams with Business Intelligence capabilities. 

cVidya's MoneyMap/Analytics provides a more proactive approach to Revenue Assurance which is becoming more essential as convergence on both the network and corporate level produces a dynamic and heterogeneous data environment.  This solution provides a set of operational decision-making tools to improve the overall problem resolution process.  MoneyMap/Analytics provides Revenue Assurance teams with a better understanding of network behavior while identifying the probable cause of potential leakage.

 "We are proud to introduce the new MoneyMap/Analytics solution to the growing Revenue Assurance sector," commented Alon Aginsky, CEO at cVidya Networks.  "These solutions significantly improve overall efficiency, and will certainly become an integral part of any mature Revenue Assurance operations.  cVidya, once again proves to be the most innovative vendor in the Revenue Assurance space, continuing to set the standards for Revenue Assurance excellence"

MoneyMap/Analytics is a business intelligence tool which complements already deployed solutions such as cVidya's MoneyMap Suite.  cVidya’s MoneyMap Revenue Assurance Solution enables operators to correlate and consolidate information from all network, operations and business systems. Through an ongoing process, it automatically detects problem areas in which profit margins are decreasing as a result of revenue leakage, data inconsistencies or resources that are not being used efficiently, leading to substantial revenue loss. Once MoneyMap identifies the areas of revenue leakage and resource inefficiency, it provides the user with intuitive tools to promptly correct and manage the problems to achieve profit maximization.

Leading Danish utility company chooses Agillic Customer Lifecycle Management (CLM) to encourage take-up of its new WiMax offering

Agillic, specialists in customer lifecycle management, today announced that ELRO, a leading utility and network operator in Denmark offering mobile, fixed line, VoIP and broadband services is to deploy Agillic’s CLM solution.

ELRO’s decision to invest in Agillic’s CLM was driven by its new WiMax offering which has the potential to replace cable and DSL services by providing universal internet access anywhere you go.  Just as cell phones have done to phone access.   ELRO’s  WiMax service will allow its customers to automatically connect their computers to the closest WiMax antenna.

In order to ensure a fast track to market with this new offering, ELRO needed to effectively communicate its benefits and how it works to both its telecom and electricity customers.

CFO Tomas Guldberg Hansen of ELRO explains “A major consideration for ELRO was to find an effective and efficient way for customers to sign-up for our latest service offering.  Agillic CLM clearly proved it could help us achieve this by providing a comprehensive self-service solution with additional benefits of improving the way we interact and respond with customers.  Every message can now be tailored to fit the needs and requirements of individual customers based on their preferences and responses.” 

Agillic’s Customer Lifecycle Management (CLM) solution was chosen as it clearly demonstrated that it put the needs of the customer first to deliver a superior customer experience.  The solution to be deployed includes three main elements:

Self-service and online sign-up modules
Agillic’s self-service solution will enable ELRO’s customers to register easily and efficiently on-line by selecting their own preferences and having the ability to follow the status of new orders and current subscription data.  It also enables customers to view, browse and sort their billing and call data.  ELRO benefits from information inputted here as it can initiate future individualised dialogues based on this data.

Empowering customer service representatives (CSR)
Agillic’s CLM Advisor draws on the data contained within self-service and all other customer touchpoints that a customer may use, for example, SMS or email.   This gives every CSR, at the exact moment when talking to a customer, a complete history of all interactions via one system.  This data empowers the CSR to allow precise targeting of ELRO’s products and services to both electrical and telecom customers to a personal level.

Increasing cross and up sell opportunities
Offering a diverse amount of products, it was very important for ELRO to be able to take advantage of the cross sale opportunities within its existing customer base.   Utilising Agillic’s CLM programmes ELRO will deploy a pre-defined cross and up sale campaign that engages a customer in relevant dialogues following specific customer triggers based on individual customer data.  This increases the upsale opportunity significantly as a customer is guided all the way from first interest to final sell with relevant individualised information at times that suit the customer.    This ensures the communication is not deemed as an intrusion as it is completely driven by the customer and is proven to increase response rates and take-up of new services. 

“This is a very strategic and important win for Agillic. Our solution is already deployed by a number of leading Scandinavian communication service providers but this is our first utility installation.   With the exact same challenges of creating loyalty and increasing cross sale opportunities amongst existing customers Agillic CLM exactly meets ELRO’s business strategy” said Mikko Hietenan, CEO Agillic.

Comptel announces Service Catalog Solution as part of Comptel Dynamic OSS Suite

Comptel to unveil a new Service Catalog Solution at TeleManagement World, Nice

Comptel Corporation, a leading vendor of dynamic Operations Support System (OSS) software, has announced the unveiling of a new Service Catalog Solution at TeleManagement World, Nice, 22-24 May. Comptel Service Catalog Solution will form a cornerstone of the Comptel Dynamic OSS suite of solutions.

For telecom service providers the ability to deliver innovative services fast, reliably and cost-effectively is now the key to competitiveness. However, one of the challenges faced by service providers is mapping services, as marketed to their customers, with their actual implementation in the network. For example, provisioning and activating a particular service, or calculating what to charge for that service, may require multiple and often complex actions at a network level.

Mr. Kari Pasonen, Senior Vice President Provisioning at Comptel explains: "The information about services and their specifications is typically disseminated or duplicated across many systems, including CRM, billing, activation and inventory. Especially important is the technical decomposition of services down to network element level. With the multiplication of service offerings, managing the interdependencies becomes a real headache for service providers. Clearly, what is required is a central, open repository that can be accessed by all systems requiring information on the service provider's offering."

Comptel Service Catalog Solution is designed to hold information about a service provider's offering and how it maps into network actions. Comptel Service Catalog Solution has been developed in line with emerging industry standards being specified by the TeleManagement Forum as part of their NGOSS (Next generation OSS) initiative. Comptel Service Catalog Solution provides an open interface that enables other OSS systems to access the information readily.

Mr. Pasonen adds: "Comptel has applied its vast experience in the market to develop a service catalog that supports the needs of different kinds of networks, including broadband and mobile services."

Mr. Pasonen concludes: "Comptel Service Catalog Solution will be a key part of the Comptel Dynamic OSS offering, allowing service providers to achieve improved time-to-market and reliable delivery of innovative services."

Vodafone selects Hungary as the location for its Shared Service Centre

Centre forms part of three year plan to deliver greater efficiencies across the group

Vodafone is to establish a Shared Service Centre in Budapest to deal with common financial processes and transactions across the bulk of the Group.

The Shared Service Centre is set to handle simple business transactions such as accounts payable and business-to-business billing, enabling existing Vodafone employees to focus more on business analysis and strategy.

The project is expected to be supported by the Hungarian Government under its investment-incentive scheme. Budapest is already home to several shared service centres operated by multinational companies.
Following a rigorous selection process, Vodafone chose Budapest for a range of benefits, including a central location and a sophisticated communications network.

"There are expected to be clear advantages in basing this Shared Service Centre in Hungary," said Andy Halford, Chief Financial Officer of Vodafone. "The Hungarian Government has made Shared Service Centres a pillar of its national growth programme. Its support and understanding of the needs of modern business will help Vodafone to operate even more efficiently and effectively in a competitive market."

The shared centre forms part of a three-year business transformation programme aimed at harmonising processes across the Vodafone Group to deliver greater efficiencies.

Under the initiative, Vodafone will set in place a single, integrated Enterprise Resource Planning (ERP) system for finance, supply chain and human resources in all operating companies where the Group has a majority ownership.

It is anticipated that the system will deliver a range of business benefits to the Vodafone Group, including the more efficient use of resources, better information sharing, enhanced business agility and a stronger customer focus.

The programme is expected to ensure that Vodafone is even better prepared to deliver on its key strategic objectives of reducing costs in Europe, supporting strong growth in emerging markets and enhancing the management of its business portfolio to maximise returns.

Deutsche Telekom and Neuf Cegetel reach agreement on T-Online France

Deutsche Telekom AG has reached an agreement on the sale of its French Internet subsidiary T-Online France S.A.S. Neuf Cegetel will take over all the shares in the company, which operates under the Club Internet brand and operates as an Internet Service Provider.

The transaction is subject to approval by the French anti-trust authorities. Both parties aim to complete the transaction by the end of H1 2007.

The transaction forms part of the “focus, fix and grow” strategy announced on March 1, 2007, by the Deutsche Telekom Board of Management.