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Huawei, together with Telfort, a subsidiary of KPN, today unveiled a preview of Telfort 2.0, said to be Europe's first Next-Generation Business Support System (NGBSS).  The system, named Telfort 2.0, is a new customer care and billing solution which began serving a selected number of new customers in a few of Telfort's shops in April 2010. In June 2010 all of Telfort's postpaid customers will be transferred to this new platform. In the years to come, it will also serve Telfort's prepaid and internet customers.

Telfort has partnered with Huawei to deliver a NGBSS that will integrate Telfort's complicated IT landscape, and increase its business efficiency. The new system is based on service oriented architecture (SOA) and combines TM Forum Frameworx (also known as Next Generation Operations Systems and Software, NGOSS) enhanced Telecom Operation Map eTOM and Shared Information/Data Model SID standards, which are the basis for future evolution and transformation.

By optimizing business processes, simplifying the creation and deployment of new products and services and enabling customers to handle a much wider range of activities through self-service, Telfort's new system will reduce the company's Total Cost of Ownership (TCO). In addition the simplified open architecture will reduce the time to market (TTM). With the reduction in TCO and TTM plus the enhanced self-service for customers, the company can offer various types of new service plans.

Telfort has adopted Huawei's convergent next generation business support system to replace its legacy systems, and has selected a managed services partner (MSP) for the long term. "The telecom market is changing significantly", Robin Clements, CEO of Telfort explains. "The cooperation with Huawei offers us an efficient and future-proof IT environment with which Telfort will continue to compete successfully under changing market conditions."

BT Global Services has selected SMS hubbing technology from mobile interaction service provider tyntec to be part of its Global Telecom Markets (GTM) portfolio. The deal will see BT combining tyntec's International Messaging Transit (IMT) technology into its wholesale offerings for mobile network operators (MNOs) and mobile virtual network operator (MVNO) clients.

SMS hubbing provides MNOs and MVNOs a ready-made, one-stop-shop portfolio of international SMS connectivity, doing away with the need for them to sign and manage hundreds of individual SMS roaming agreements. Having access to more than 700 mobile networks worldwide, BT GTM's SMS Hubbing service, based on tyntec's fully GSMA compliant hubbing solution IMT, can offer new and existing mobile operators global reach with one interface, one contract and one bill.

BT GTM will be offering the service to MNOs and MVNOs of all sizes, enabling large operators to reduce costs and increase reach whilst giving new operators instant global SMS capabilities. The hubbing solution allows customers choosing from a wide range of interface, connectivity, self-administration and reporting options. GTM will be offering the technology either as a fully managed service or with self-administration capabilities realised through a web portal.

Michael Kowalzik, CEO of tyntec, said: "Our agreement with BT represents a significant validation of our SMS hubbing technology. For BT Global Services to select IMT as its SMS hubbing solution of choice shows that it represents a truly market leading combination of reliability, flexibility and capability."

Oscar Ruiz, president Global Telecom Markets at BT Global Services, said: "tyntec's IMT solution provides a compelling combination of global reach, reliability and technology expertise for our Global Telecom Markets business. We aim to offer MNOs and MVNOs best of breed solutions, whatever the technology challenge, and we believe that tyntec offers this solution for SMS hubbing."

Aito Technologies Oy, a provider of customer experience analytics (CEA), today announced that it will extend its agreement with TDC Oy Finland, to apply its CEA tools across the operator's fixed line network. Aito's analytics tools have already been applied to monitor behaviour and usage patterns of TDC's mobile subscribers; the extension will enable TDC to monitor and analyse usage of all its fixed line voice, mobile voice and data services.

TDC has chosen to extend its partnership with Aito and deploy CEA tools to provide accurate data analysis of its fixed line voice subscribers. Rather than independently monitoring both mobile and fixed line services, using Aito's CEA tools, TDC will now be able to take a holistic approach to analysing customer experience, usage and behaviour. With the addition of fixed voice to the diverse range of services that its CEA product can support, Aito provides a comprehensive overview of an operator's business covering usage, experience and revenue analysis.

TDC Oy Finland is one of the leading communication solution providers in Finland's b2b market.  Aito's partnership with TDC began in October 2009, when its CEA tools were deployed to provide highly accurate data analysis of the behaviour and experience of TDC's mobile customers.

TDC says it has drilled down into the data to develop a better understanding of the customer experience, which has allowed the operator to focus on the needs of its subscribers and enhance service performance. These benefits led to TDC's decision to adopt CEA to monitor its fixed line voice subscribers.

Emilia Ervola, Business Manager, Voice at TDC, explained: "Fixed voice traffic represents a substantial share of TDC's overall business, therefore we wanted to add this to the scope of analysis along with mobile voice and data."

"We can now benefit from having the customer and call data combined together with the analysis easily accessible from Aito. The information will enable us to develop our service further, follow customer trends and revenues such as subscribers and service numbers", added Petteri Nissinen, Deputy Managing Director at TDC.

Anssi Tauriainen, CEO of Aito Technologies, said: "By implementing the latest CEA systems, operators can monitor performance across different services to gain a holistic view. Working with TDC has provided us with the opportunity to expand the market application of our CEA product, allowing us to bring convergence to the analysis of fixed line and mobile traffic. With easy access to quality business information, operators can monitor the experience being delivered to customers in order to proactively manage accounts and tackle potentially relationship-damaging problems before they become an issue."

Aito's CEA product suite utilises existing data from various sources - billing systems or customer databases - to apply business logic to produce analytics that provide a holistic view of activity on the network. Deployed as a simple plug-in these tools can be up and running quickly, ready to produce accurate data practically overnight, providing internal teams with accurate profiles of subscribers and their behaviour patterns in a format that is simple to understand and easy to access.

HP and Alcatel-Lucent  today announced they will provide new communication solutions, allowing clients to easily adopt and deploy Unified Communications and Collaboration (UC&C) to drive greater organizational value.

Building on the companies' global alliance, the agreement enables HP and Alcatel-Lucent to deliver and market end-to-end UC&C solutions to clients. The solutions use the convergence of telecommunications and IT to transform the way customers use UC&C services.

"Clients want an open, holistic approach to services delivery that maximizes their investment in UC&C," said Gary M. Budzinski, senior vice president and general manager, Technology Services, HP. "The strength of Alcatel-Lucent and HP's combined portfolio provides organizations with open and highly scalable solutions that address the touch points where communication is critical."

"We have a common approach to solutions that meet the needs of each individual customer's requirements, including their existing technology mix, overall organizational needs and migration plans for the future," said Tom Burns, president, Enterprise and Strategic Industries business, Alcatel-Lucent. "HP and Alcatel-Lucent have forged a close relationship which will enable enterprises around the world to drive down costs, improve productivity and optimize the customers' experience throughout the entire UC&C environment."

The HP services and Alcatel-Lucent solutions for UC&C work across all types of media and locations. The offerings include:

  a.. Migration from multivendor and legacy PBX to an IP voice integration layer that uses Alcatel-Lucent's open IP Telephony architecture for UC&C. HP will help clients achieve a greater return on their UC&C investments by using the Genesys Customer Interaction management platform, UC connect solutions and the Alcatel-Lucent OmniTouch Instant Communication Suite and IP Telephony offering - the OmniPCX Enterprise.
  b.. Automated workflow and workload within business processes reduce operational costs by increasing the effectiveness of all enterprise-wide resources and superior customer service with HP and Genesys intelligent Workload Distribution.
  c.. Industry applications for UC&C that demonstrate a streamlined approach to reducing costs and improving efficiency, such as Digital Hospital. HP will use Alcatel-Lucent's Advanced Communication Server to provide an enhanced, open UC&C integration layer across industry domains, including healthcare, financial services, utilities and government.
The offerings are built on HP's UC&C consulting services, which take a comprehensive approach to enterprise communications from strategy and planning through implementation, design and education. They can be implemented on a customer's premises or via an outsourced operating model.

HP helps clients develop a business case, long-term vision and current gap analysis based on their unique requirements. Clients then determine the priority and value for each element of an overall solution followed by solution implementation, IT integration, monitoring, program management, global support and outsourcing. The result is a complete life cycle of services to ensure the technology is mapped to deliver organizational value.

The industry's first enterprise class cellular router with Qualcomm Gobi technology is now available from UK based, solutions specialist, Horsebridge Network Systems.

Gobi technology supports either High Speed Packet Access (HSPA) or Evolution-Data Optimised (EV-DO) networks from the same cellular radio, which means the Digi TransPort WR44 can connect to virtually any cellular network in the world.

Horsebridge says customers can now benefit from reduced costs and improved efficiency by utilising one solution for use in multiple regions. The WR44 also minimises risk by being able to develop with the system as required.

The Digi TransPort WR44 is an all-in-one router with an integrated Wi-Fi access point. The multi-function unit provides high-speed connectivity to remote devices by combining a 3G cellular router, security, advanced routing, an Ethernet switch, global positioning system (GPS), telemetry and Wi-Fi access point within one device.

"Qualcomm's Gobi technology is unique because it provides reliable, transparent 3G connectivity to both EV-DO and HSPA networks," says Horsebridge Managing Director, Geoff Smith "This will allow customers to access global networks and critical information from nearly anywhere in the world."

The combination of enterprise class features and flexible wireless functionality makes the router ideal for connecting remote devices in vertical applications such as transportation, remote offices and retail point-of-sale, says Horsebridge.

Intec, a provider of Business Support System (BSS) solutions, has announced the availability of Version 5 of InterconnecT Optimised Routing, its wholesale trading and routing product.  

Intec's InterconnecT OR V5 is a complete solution for the trading and routing of wholesale traffic and said to lower costs, enable new revenue streams and maximises interconnect margins whilst maintaining call quality. Interconnect costs are minimised by determining optimal routing plans while maximising the utilisation of available network assets. The solution incorporates a suite of advanced quality measurement tools which allow the operator to ensure reliable, high quality call termination thereby helping to maintain customer satisfaction and boost international call revenues.

"InterconnecT Optimised Routing has been a key component in the growth of TeliaSonera International Carrier's voice business since 2006," said Simon Dodsworth, Director of Trading Operations. "Access to real-time volume and QoS information is vital for TeliaSonera International Carrier to enable timely and accurate decision-making. The ability of our traders to make key margin-generating decisions has been enhanced by the live quality feed provided by the latest version of the product. We are very pleased with the solution's performance to date and we are confident that the new version will continue to support our plans to further optimise our business processes."

"With the rapidly increasing number of trading and routing partners, operators need the best technology to help them optimise profitability by tracking wholesale margins,"   commented David Heaps, Chief Product & Strategy Officer for Intec.   "Intec is delighted that a number of the world's leading operators, including TeliaSonera International Carrier, are already deploying Version 5 of OR and taking full advantage of the most advanced tools on the market, to manage their international wholesale business."

The release of Intec's InterconnecT OR V5 follows extensive investment in the product with new features including active test calling and a new near real-time Quality of Service Monitor - both key tools in operator SLA compliance.   Intec says user experience is greatly enhanced and the product is benchmarked to handle up to one billion events per day, comfortably supporting traffic levels for the world's largest operators.  

For customers looking to apply Business Intelligence to their wholesale business, InterconnecT OR V5 also offers an extensive reporting and data analytics package; customers can take advantage of the built-in standard reports and business analytics with full drill-down and "slice & down" functionality, or customise them to their specific needs.

Other significant enhancements include trading automation in the area of price list management and exchange, bilateral net cost calculations, and streamlined switch configuration management.

The network management systems (NMS) market generated USD4.277 billion (EUR3.067 billion) in revenue in 2009, down by 8% from USD4.646 billion (EUR3.158 billion) in 2008, according to NEMs network management systems market share report 2009, from global telecom adviser Analysys Mason.

Glen Ragoonanan, Senior Analyst, responsible for Analysys Mason's Infrastructure Solutions research programme and author of the report, said, "CSPs' capex on infrastructure and NMS declined at a faster rate than anticipated in 2009. This primarily contributed to the decline of the NMS market."

Ragoonanan noted the following impacts of the recession on this market.

  • Significantly reduced capital spend on network infrastructure by CSPs - fewer contracts with network equipment manufacturers (NEMs) and lower values
  • Increased need by CSPs to reduce operational cost
  • Headcount reductions announced by numerous CSPs and vendors
  • Nortel's bankruptcy, dismantling and sale of its CDMA/LTE, GSM and metro Ethernet businesses units
  • Year-on-year decline of NMS revenue in North America and Western Europe
  • Year-on-year decline suffered by all the NEMs, except for Huawei and ZTE.

Ragoonanan explained: "Huawei's and ZTE's growth came from the high spending in the Asia-Pacific region. China contributed the largest spend in this region."

In spite of this, the NMS market remains highly consolidated. The same top-six NEMs had 83% of the total market in 2009. Ericsson continuing to lead with a share of 22%, followed by Alcatel-Lucent, Huawei, Nokia Siemens Networks and Cisco Systems with 18%, 17%, 14% and 7%, respectively.

According to the Analysys Mason report, there was a silver lining.

"The impact of increasing mobile data was reflected in spending on mobile backhaul and transport capacity and associated NMS. Also, legacy spending continues to shift towards IP, supporting convergence in both backbone and access networks," says Ragoonanan. "This was reflected in the marginal year-on-year growth in the business services NMS market segment."

From events in Nice and Amsterdam to Vodafone's full-year results and latest mobile phone figures, it's been a rollercoaster week in the telecoms world with several indications that the economic situation has improved for the sector compared to a year ago.

As weeks go, it's been a busy one for the telecoms industry. The infamous Icelandic ash cloud did its best to upset travel plans for the TM Forum's Management World in Nice as well as the LTE World Summit in Amsterdam, but news from the events suggested that most people made it in time.

Meanwhile industry giant Vodafone reported full-year and Q4 results on Tuesday, and both iSuppli and Gartner issued latest Q1 figures for the mobile handset market with some interesting developments in the manufacturer rankings. The Indian and German spectrum auctions came to an end, and Interoute, one of the high-profile victims of the telecoms downturn early last decade, reported strong revenue and profit growth in 2009 as it undercut global service providers on cost.

Vodafone got the news wires buzzing early in the week with its full-year results. The company was able to report some very good news on one hand: it exceeded the £4 billion mark for data revenue for the first time, reported a doubling of net profit to £8.674 billion for the full year, and said it achieved £1 billion in cost savings 12 months ahead of schedule. The slightly less good news was that it was forced to make a £2.3 billion impairment charge on its Indian operations; it's clear that the Indian operation is not currently the apple of CEO Vittorio Colao's eye.

But like all other Indian operators, Vodafone has committed to spending yet more in the sub-continent after it bid for and won 3G spectrum for the sub-continent. The tortuous Indian 3G auction lasted 34 days and raised a total of US$14.6 billion. Aircel, Bharti Airtel, Reliance Communications, Vodafone Essar, Tata Teleservices and newcomer S Tel Pvt all won spectrum. However, not one single carrier was able to win spectrum in all 22 of India's circles, so there is no nationwide Indian 3G provider.

The German sale of spectrum in four frequency bands - 800 MHz, 1.6 GHZ, 2 GHz and 2.6 GHz - also ended on Thursday, raising a more modest €4.4 billion. The four operators that took part in the auction, Vodafone, Telefonica O2, Deutsche Telekom and E-Plus, each won a number of the 41 spectrum blocks up for grabs. Vodafone acquired 12, Telefonica O2 11, Telekom 10, and E-Plus eight.

It's also worth mentioning that France finally wound up the sale of its remaining 3G spectrum - a process that has been ongoing since the country sold its very first 3G licences. After the fourth 3G licence was awarded to Free Mobile in January, two blocks of 2.1 GHz spectrum remained. These were finally awarded to Orange France (4.8 MHz) and SFR (5 MHz) this week, at a total cost of almost €300 million.

Mobile issues generally have certainly dominated this week: as well as major spectrum auctions finally coming to an end, both iSuppli and Gartner issued Q1 updates on the mobile handset market that indicated massive strides are being made by Android and Research in Motion. According to Gartner, the BlackBerry make is now one of the top five handset makers in the world, while Android is now the fourth-largest mobile operating system globally after Symbian, RIM and the iPhone OS and ahead of Microsoft Windows.

The good news is that after handset sales declined by 8.6% in Q1 2009, Gartner said sales grew again by 17% year on year to 314.7 million in Q1 2010. Smartphones remain the growth driver, with sales of the high-end phones increasing by 48.7% to 54.3 million units compared to Q1 2009. Smartphones accounted for 17.3% of all mobile handset sales in the first quarter of 2010, up from 13.6% in the same period in 2009.

On a separate subject but also mobile related, Orange announced the first commercial launch of near field communications (NFC) services in Europe along with a number of partners in Nice on Friday. The move means that people in Nice will be able to use their mobile handsets for contactless payments, ticketing, and so on. It's an interesting milestone in the long process to launch NFC services on mobile handsets - a process that was dogged early on by squabbles between mobile operators and banks over who should have control. Agreement was eventually reached to use the SIM card as the main authentication tool.

To end on a non-mobile note, some good news came from a fixed player that was famously a victim of the "build and they will come" mentality that preceded the huge telecoms crash in 2001-2003. Interoute reported this week that 2009 was its best year ever, with EBITDA up by 62% to €40 million and revenue up by 9% to €269 million. The pan-European network operator still makes around 50% of its business from wholesale, but is focusing increasingly on corporate services such as hosting and cloud services.

The company is now looking to make some acquisitions this year, and hopes to increase its network presence in markets such as France, Germany and the Nordics, while extending its network to markets such as Turkey and Russia.

So that's it for this week folks! Hope you all got back safely from Nice or Amsterdam, and here's hoping that next week will be just as exciting as this one was!

Rohde & Schwarz, a test and measurement specialist, and Blue Wonder Communications, an independent design house and licensor of LTE-IP and system solutions, have teamed up on LTE testing. The companies say they are determined to combine their key know-how and experience to provide leading edge LTE solutions for a fast deployment of LTE worldwide.

The activities address joint testing of LTE-FDD and TD-LTE functionality between Blue Wonder's BWC200 LTE-IP reference solution and Rohde & Schwarz' R&S CMW500. Furthermore both companies will be able to provide new features and functionalities earlier to the market due to exchange of product updates and test results. Especially during the implementation of 3GPP conformance test cases by Rohde & Schwarz a high performance device under test can significantly improve the confidence of the implementation on both sides and ensure successful certification of devices according to GCF rules.

"It is amazing to observe the momentum in the market for a worldwide deployment of LTE - no matter what region in the world. Advanced multimode LTE solutions addressing low power and advanced performance combined with powerful test equipment are key elements to it", comments Dr. Wolfram Drescher, Managing Director at Blue Wonder Communications. "Our partnership with Rohde & Schwarz enables the industry to seamlessly develop and test high performance LTE solutions with highest maturity level and total conformance, bringing a rich user experience to LTE customers. This is key for the wide adoption of LTE technology."

"Certification of LTE mobile devices is an important step into the commercial use of LTE in networks. Rohde & Schwarz has been the first T&M manufacturer to validate test cases with GCF in March this year. Together with Blue Wonder Communications as a testing partner, we will continue to provide high quality test cases to the industry" says Michael Altmann, head of Product Management Mobile Radio Testers at Rohde & Schwarz.

Interoute Communications, owner operator of Europe's largest next-generation network, today announced EBITDA of €40 million for 2009, an increase of 62 per cent on 2008.  Despite the most severe recessionary conditions since the Great Depression, Interoute increased its revenues by nine per cent during 2009 to report €269 million and generated net cash surpluses in two of the last three quarters.  The company says it plans to utilise this liquidity to grow its market share through targeted acquisitions and continued investment in telecommunications service innovation and the continued purchase of cutting edge, efficient and green transmission technologies.

In the last fiscal year, Interoute says it experienced strong demand for both its network centric ICT solutions in the cloud and its IT infrastructure as a service offering. Interoute says its ownership of the largest European next-generation network uniquely enables it to launch new services with virtually no increase in its network and operating costs - firmly positioning it at the forefront of the cloud computing market.

Having the largest duct and fibre reserves across Europe made it possible to double the network's active capacity between 2008 and 2009 in response to the increasing demand from customers that high capacity bandwidth should be the standard.  Interoute's expansion during 2009 also included landing two new sub sea cable systems, East and South Africa's SEACOM cable and North Africa's Hannibal cable. The Company also extended South into Turkey.

Commenting on the results Gareth Williams, Interoute CEO, said, "We have taken what was once seen as an ambitious network project - the establishment of Europe's largest fibre network - and created an asset that enables us to introduce new telecoms offerings and a range of innovative services, with only a limited extra cost to our business.  This vision of a single advanced fibre optic network started to pay off in 2008, when Interoute became operationally profitable for its first full year and we have built on this success to grow EBITDA by 62 percent in 2009.  Looking forward to 2010, we are excited about the opportunities that our growing cash reserves have created for us. We look to focus on acquiring assets that will help us continue to grow our revenues and market share."

Owned by majority shareholder the Sandoz Family Foundation and Tecom, a subsidiary of Dubai Holding, Interoute's £2.7 billion next-generation network, which runs from London to Istanbul and Stockholm to Sicily, has enabled it to meet burgeoning communications demands from enterprises across Europe and into emerging European Union countries, as well as the Middle East and Africa. Capable of rapidly increasing capacity at a low cost due to its ownership of European fibre reserves and investment in new and efficient transmission technologies, Interoute is well positioned to meet the increasing demand for complex network services that require large bandwidth.

Interoute offers all the elements of modern telecommunications from the ground to the cloud. Starting with the building block elements of modern network services like Duct and Fibre, Interoute's product portfolio extends to the most advanced network centric solutions, including Virtual Private Networks (VPN), security services and voice and content management services. The Company has a strong culture of innovation, the most recent result of which is the launch of Interoute's advanced set of communications tools for enterprises, including service developments for connectivity, communication and computing, called Interoute Unified ICT.

Interoute's network serves as a global bridge between the North and South and East and West. With high-capacity links to the US, an operational point-of-presence in the Middle East and eight subsea landing stations ringing the edge of Europe, Interoute acts as the European link for operators from the Middle East, Africa and North America.

A new bi-annual subscription service from Tariff Consultancy Ltd (TCL) called ‘MNO Trends in Europe 2010' is said to show that the main European markets are still seeing overall growth in mobile subscribers during 2009 in spite of the economic downturn. The service is said to be the first ever service in the market  tracking key metrics of Subscriber Figures, ARPU and Churn in addition to an analysis on the key new product and pricing initiatives launched by the 30 MNOs operating in eight European countries.

As of the end of 2009, MNOs in the eight European countries had over 417 million registered mobile subscribers, which is equivalent to 123% of the population (the figures exclude the MVNO sector).

With some exceptions, the MNOs saw an increase in subscriber numbers during 2009, an increase of over 4 million in total. Pay Monthly subscriptions continued to increase in 2009 by 7 million subscribers with Pre Pay subscribers falling by 2.9 million across the 8 countries.

The research reveals that around 60 per cent of mobile subscribers in the 8 countries have a Pay Monthly account with the highest proportion of 71% in France and the lowest percentage of Pay Monthly users being in Italy with 21%. The UK has seen the largest increase in Pay Monthly services of 2.5 million over the year.

Blended average ARPU levels across all of the countries in the survey have declined by 2.8%.  Blended ARPU rates tend to follow uniform trends in each country. For example, German MNOs have among the lowest ARPU rates and French MNOs have among the highest.  However blended churn rates vary considerably from MNO to MNO in each country.

In the MNO Trends in 2010 subscription service, TCL also highlight the key pricing initiatives launched by country. A number of key trends are taking place throughout all 8 European countries including the launch of new smart phones and HSDPA networks capable of providing theoretical download speeds of up to 14.4Mbps or 21Mbps. MNOs are also providing more bundled services and flat rate programmes.

In October 2009 for example Orange Spain introduced "Module International" , which for a flat fee of 1 Euro offers a 50% discount off the standard rate of making calls to Europe, Latin America, and the USA (to both fixed lines and mobiles).

Observed TCL Managing Director Margrit Sessions, "During 2009 the number of mobile subscribers in our 8 country survey continued to grow despite the economic downturn which is evidence of the resilience of the mobile operator even in a mature market.

Although Pay Monthly subscriptions continue to increase, blended average ARPU declined in all countries with the most savage decline seen in the UK. Operators need to continue to boost the proportion of their Pay Monthly subscriber base and add more pre-loaded services to the smart phone to boost usage.

Pricing initiatives in Europe are geared at promotions (or price cuts) for short term periods, such as the Christmas period," continues Margrit Sessions. "As a result ARPU overall is being reduced only gradually, although MNO's with exposure to Pre Pay customers are exposed to greater churn and reductions in monthly ARPU levels."  

HP today announced a broad set of telecom solutions designed to help service providers transform network operations to reduce complexity, lower costs and deliver a better customer experience.

At Management World, HP also announced three communications service providers (CSPs) that have recently selected solutions from the HP Next Generation Operations Support Systems (HP NGOSS) portfolio.

HP says its NGOSS software solutions provide CSPs with the advanced, highly automated OSS environment they need to complete a successful business transformation. With more automation, CSPs can streamline the two functional segments in OSS - fulfillment and assurance.

By improving the way services are ordered, provisioned and activated, and the way they are managed to meet customer expectations, CSPs can reduce costs and complexity, and ultimately, improve the customer experience.

With the expanded portfolio, HP now provides CSPs with a single source for both fulfillment and assurance, enabling them to transform their OSS environments more quickly and cost-effectively.

"CSPs must now compete for customers who have unlimited choice, and HP NGOSS solutions can help CSPs deliver the winning customer experience," said Philippe Leon, director, Communications and Media Solutions, HP. "HP is now providing CSPs worldwide with both transformation expertise and proven solutions that are needed to modernize OSS environments."

HP NGOSS solutions are supported by a complete portfolio of consulting, delivery and management services.