Amdocs, a leading provider of customer experience systems, has announced that it has reached a significant milestone in its operations support systems (OSS) portfolio integration plan, and also announced major enhancements to its OSS platform, including out-of-the-box improvements to enable the rapid deployment of IP (Internet Protocol) Service solutions.
“The issue for service providers today is that they need to achieve the tactical goal of rapidly introducing new services while simultaneously delivering on long-term goals to migrate to a next generation OSS,” said Larry Goldman, co-founder and analyst of OSS Observer. “Service providers need solutions that have the flexibility to support roll-out of new IP services and the robustness to provide the foundation for strategic transformation. Amdocs is well positioned to deliver this combination for business and IT transformation.”
Amdocs reached a significant integration milestone, with deeper integration between the two main elements of its OSS Portfolio: Amdocs Service Management Suite (part of Amdocs 7), and Cramer6 OSS Suite. This suite-level integration delivers out-of-the-box functionality for end-to-end service fulfillment, from order placement, design and assign, to activation. The delivery of this pre-integrated portfolio enables service providers to leverage the combined strengths of the Service Management and Cramer6 OSS Suites, while maintaining modular-level agility for deployment in a heterogeneous OSS environment. The combination of the Service Management Suite and Cramer6 OSS Suite makes Amdocs the only company to offer a comprehensive OSS solution that spans service and resource management to deliver complete visibility of the customer, the network, and the service across planning, fulfillment and assurance functions.
This integration milestone follows the initial achievement of combining Amdocs Service Management Suite with the Cramer6 OSS Suite via open interfaces—delivered just three months following the acquisition of Cramer. In addition, Amdocs today announced that the final stage of the Amdocs OSS Portfolio integration will be delivered in mid- 2008, resulting in the first single architecture for OSS planning, fulfillment and assurance that is pre-integrated with the industry’s leading business support systems (BSS) portfolio.
Amdocs claims to be the first and only commercial off-the-shelf (COTS) OSS software provider to adopt the leading SOA industry standard, Service Component Architecture (SCA). The SCA standard is an example of SOA principles that enable low-cost integration across both COTS software and disparate legacy systems, which is critical as service providers consolidate their existing OSS environments. The standard, supported by leading infrastructure vendors, will be pre-enabled within a new rapid SOA development environment that will accelerate creation, assembly and deployment of new SOA services to support integration in a heterogeneous OSS landscape. As a result, service providers can take an evolutionary approach to OSS transformation to create their new generation OSS platform while simultaneously leveraging their existing OSS.
Amdocs is launching IP Service Solutions to deliver end-to-end fulfillment for rapid deployment of IP services including Broadband DSL (Digital Subscriber Line), IP-VPN (Internet Protocol Virtual Private Network) and Carrier Ethernet. Each IP Service Solution combines off-the-shelf software products with pre-defined data and service models that are market-proven and have been deployed at multiple service providers. Amdocs IP Service Solutions are modular and are designed to form a cohesive integrated foundation to support next generation networks. As a result, service providers can benefit from rapid deployment of an OSS to support a single IP service, and evolve towards their new generation OSS - simultaneously - one service at a time. Dutch carrier KPN has selected these IP Service Solutions to deploy residential broadband services.
The IP Service Solutions make use of Amdocs’ Automation Packs to provide 80 percent of the configuration out-of-the box for network device models, product and service descriptions, fulfillment and data integrity processes, and network adaptors. Amdocs’ IP Service Solutions enable a low cost, low risk approach to rapidly delivering a single IP service.
Amdocs has also launched its Service and Resource Planning Solution for rapid planning and roll-out of next generation networks and services. This solution gives service providers a way to synchronize network and service rollout, and better manage the network lifecycle, decreasing both order fallout and investment in infrastructure.
Amdocs is the first and only vendor to offer a planning solution that addresses both short- and long-term planning together with end-to-end execution capabilities on a single platform. The solution brings a new level of precision and analysis to planning, enabling service providers to accurately and efficiently deploy network resources to align with business and customer demand. The Service and Resource Planning Solution combines Amdocs Cramer OSS modular products and Amdocs’ substantial consulting expertise in network lifecycle management with specialization in services to support system rationalization, transformation and optimization. Service providers will benefit from greater efficiency in planning and fulfillment processes, with shorter planning cycles, reduced order fallout and more efficient capital and operational expenditures.
“2007 continues to be a breakout year for the Amdocs OSS division with the accelerated delivery of portfolio integration and technical innovation to assist service providers in the deployment of IP services as part of their OSS Transformation initiatives,” said Guy Dubois, president of Cramer, Amdocs OSS Division. “More than 95 leading service providers have selected Amdocs OSS solutions, making it clear that Amdocs is the only choice for a strategic solution for a simpler OSS and support for low-cost service introduction.”