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Axiom Systems

The TeleManagement Forum has today announced that the Product and Service Assembly (PSA) Catalyst Initiative has been selected as the best catalyst project at TeleManagement World Nice 2007.

Axiom Systems, leader in service fulfillment software for communication service providers, spearheads the PSA Catalyst, which is now in its second phase. Sponsored by some of telecommunications biggest names including British Telecom, Cable & Wireless, TeliaSonera and QinetiQ, the PSA initiative is a collaboration of vendors and service providers who are looking to solve today’s largest operational problem - how to create an IT reference architecture which will streamline the NGN product/service lifecycle, bridge the service creation gap between OSS/BSS/service execution and reduce the cost of service/product production. Phase 2 of the PSA initiative demonstrates how broadband DSL, VoIP and IPTV with VOD capabilities can be dynamically created and rapidly delivered as a triple play bundled product. 

The award has been was given to the PSA Catalyst as it successfully demonstrates how the project has furthered TM Forum initiatives in relation to the principles of its project. The judging criteria were based on the catalyst’s collaborative efforts of team members and the benefits to Service Providers as a result of the project work. The same project has also been short listed as finalist for the BT Innovation awards.

“We are delighted to receive this prestigious award from the TeleManagement Forum as it is testament to both the time and hard work dedicated to the project by the member companies and the relevancy of the project to the industry”, commented Brian Naughton, Team Leader of the PSA and VP Strategy and Architecture.

NewVoiceMedia launches new platform for personalised customer care

Hosted contact centre set to deliver cost savings of 60%

NewVoiceMedia, one of Europe's leading Hosted Telephony Service providers, has launched ContactWorld, a next-generation platform for voice applications. The solution has been designed to help companies introduce Individual Caller Treatment (ICT), a new personalised service that can turn any contact centre into a highly-focussed, precision marketing tool.

Set to deliver cost savings of 60% when compared to conventional applications, ContactWorld is one of the most powerful systems available on the market with the capability to handle over 50,000 simultaneous calls. As it is both cost effective and easy to set up, the solution is ideal not just for companies that need a contact centre, but even for large departments that do not see themselves as traditional call centres.

"Contact centres are not always associated with personalised customer service and businesses have struggled to introduce such a system" said NewVoiceMedia CEO Jonathan Grant. "Companies sometimes fail to realise that customers are at their most receptive when they call into the business, so asking callers to hold for long periods of time or getting them to go through endless menus is not the best way to make a customer feel valued.

Jonathan Grant continued, "Individual Caller Treatment, which combines CRM with telephony, offers businesses an intelligent marketing tool that can cross and up sell services to clients. More importantly, it can automatically route customers to the most appropriate agent whenever they call to maximise the customer experience".

ContactWorld users can make changes to customer data in real-time. In trials one user was able to make four changes a day, directly on to the system. Traditionally this would involve the use of expensive system integrators and even a small change could take days to take effect.

ContactWorld can also be scaled within minutes to meet high call volumes following a promotion or an advertising campaign. In the event of an emergency, such as a fire or a terrorist attack, the system can switch to the disaster recovery option and direct calls to agents working from home or in any other location. 

Ericsson selected as supplier and integrator to expand WIND's optical network

Ericsson has been selected by leading Italian internet provider Wind as a provider for metro and core optical transport technology and systems integrator to support its fixed IP broadband access.

The contract awarded to Ericsson includes a DWDM (Dense Wavelength-Division Multiplexing) solution to increase transmission capacity of 1600km of existing fiber cables and BRAS (Broadband Remote Access Server) technology to improve fixed broadband access performance.

Ericsson's turnkey solution incorporating the Marconi-branded multihaul metro and core platform will handle broadband end-user traffic allowing Wind to underpin its offering. The deployment will ensure that Wind, Italy's largest internet provider, can provide high-capacity internet access for subscribers and support next-generation internet services.

Paolo Dal Pino, CEO, Wind Telecomunicazioni S.p.A. at Wind, says: "Ericsson's solution enables us to leverage our existing infrastructure to boost our broadband offering and offer our customers reliable, high-speed connectivity."

Cesare Avenia, President, Ericsson South East Europe, says: "This deal builds on Ericsson's established relationship with Wind and underlines our system integration capabilities and robust broadband solutions. The rollout is set to consolidate Wind's market-leading position by providing a carrier-class solution to provide its end-users with cutting-edge multimedia services."

Ericsson's optical network solution is a key enabler for deploying new broadband services, and is part of Ericsson's Full Service Broadband offering.

Comptel enhances fulfilment solution with Inventory Mediator

Comptel leverages convergent mediation to synchronise inventory with the network

Comptel, a leading vendor of dynamic Operations Support System (OSS) software, has announced the Comptel Inventory Mediator, a new dynamic way of collecting information about the network to improve the accuracy of the data held in a network inventory, for example Comptel Inventory Solution.  This latest enhancement to the Comptel Dynamic OSS follows the recent announcement of the Comptel Service Catalog Solution, which is also a key to service fulfilment automation.

For service providers, maintaining accurate information about their network in an inventory solution is fundamental, for example to ensure the success of service fulfilment automation.  To achieve improved accuracy, inventory solutions have often been synchronised in the past with the network, either through Element Management Systems (EMS) or via auto-discovery tools.  However, the major issue with such deployments is maintaining the library of interfaces to an ever growing number of evolving network elements.  Comptel has solved this problem by linking the Comptel Inventory Solution with its award winning Comptel Convergent Mediation Solution.

Mr Harri Palviainen, Executive Vice President Network Inventory Business, explains: "For most suppliers of service fulfilment solutions, keeping up-to-date with network interfaces is difficult and costly.  This means service providers using such solutions can experience real delays in upgrading their fulfilment processes when next generation equipment is rolled out in their network. For Comptel though, maintaining interfaces is part of our core business.  The Comptel Convergent Mediation Solution has interfaces to over 400 data sources found in service provider networks, and new interfaces are being added all the time.  This puts Comptel in quite a unique position to ensure the data-accuracy of the inventory now and in the future."

Mr Markku Penttinen, Senior Vice President Event Mediation Business, adds: "By building the Comptel Inventory Mediator around the Comptel Mediation Solution, Comptel is able to leverage all the benefits of a proven carrier-class solution.   For example, the solution is extremely fast and scalable, and offers advanced functionality such as correlation, duplicate removal, error correction and a sophisticated business logic tool to configure it.  This innovative approach also allows service providers to use just one solution for both their mediation needs and their inventory feeds, resulting in real economies of scope."

Mr Palviainen concludes: "The Comptel Inventory Mediator is a great illustration of the growing synergy between Comptel's 2 main lines of business: fulfilment automation, and convergent mediation and charging. It is fundamental building block of the Comptel Dynamic OSS, providing a solution that is flexible and real-time, and that can reduce time-to-market for service providers."

New UK company Zenulta announces its launch, as it brings to market a step change in the technology for Enterprise Event Correlation

New UK-based company, Zenulta, is being launched at the TeleManagement World Conference in Nice, at the same time as the company announces its technology for enterprise event correlation to the marketplace.

Founded in 2006, Zenulta combines network and service management knowledge with an approach to the industry's existing issue of enterprise-wide event correlation. The company's team of developers - along with launch telecoms customer Turkcell and systems integrator System Mechanics Ltd - has been working to bring a new type of enterprise event correlation machine to the market.

Now ready for commercial launch, and initially focused on the telecoms environment, Zenulta's new patent-pending technology, "Proximity correlation", represents a step change in the industry. It fills a major gap in the marketplace, while addressing the problems inherent in the discipline of event correlation today, as highlighted in Gartner's Magic Quadrant, in that existing solutions are based mostly around old technologies.

Zenulta's Enterprise Correlation Solution has been developed to enable telecoms businesses to maintain complex, multi-vendor, multi-platform networks and systems, ensuring smooth running and constant service delivery.

It correlates events at the high level - taking a series of independent notifications and using them to identify the 'Real Event' as quickly as possible in order to take the appropriate actions, so ensuring consistency of service, system performance and vastly reduced support costs.

According to John Tucker, Chief Executive Officer of Zenulta: "We are very excited about bringing Zenulta's new technology to market - initially for telecoms providers but expanding to other sectors as we evolve. It has the potential to save millions for businesses while enabling them to deliver high levels of customer service, consistently.

"We have been busy creating a solution that is capable of taking hundreds of millions of events and messages from numerous sources and correlating them. It allows businesses to respond rapidly and accurately to these events, through analysing a multitude of co-related events and determining resulting actions at speeds never before achievable, with far greater levels of sophistication and for far less cost than before."

Zenulta has worked closely with its launch customer, Turkcell.  Turkcell is the leading mobile communication provider of Turkey with 32 million subscribers. Turkcell has one of the largest single mobile networks in Europe and deploys Zenulta's innovative enterprise-class correlation technology - Proximity Correlation.

John Tucker, Chief Executive Officer of Zenulta continued: "In short, compared to the old correlation technologies on the market, our new Proximity Correlation technology is faster and cheaper. It's also capable of having a far more positive impact on business, in terms of superior customer care and the ability to resolve problems faster than ever before.

"Just to cite one example: current technologies might enable the analysis of up to 100 events per second. Zenulta technology can enable up to 16,000 a second. That's just one reason why we believe that with our new Proximity Correlation technology, we really have broken through the old barriers."

Already, Proximity Correlation is creating interest among telecoms businesses in discussion with Zenulta, because of some unique capabilities previously unavailable in the marketplace. "In talking to businesses we've found a great deal of enthusiasm about some powerful functions like Replay," said John Tucker.  "Effectively this means a business can 'go back in time' and re-run correlations against past events - something that has never been possible before."

"Another thing companies are keen to exploit is the fact that no coding is needed to design scenarios, which means business professionals are empowered to do it themselves. They can use template scenarios, which are 'tried and tested' and proven in other company networks. These are just two examples ... we've discovered a high level of interest in many other areas where there is clearly a gap in the current product offering," concluded Zenulta's John Tucker.

Amdocs delivers major enhancements to its OSS portfolio

Amdocs, a leading provider of customer experience systems, has announced that it has reached a significant milestone in its operations support systems (OSS) portfolio integration plan, and also announced major enhancements to its OSS platform, including out-of-the-box improvements to enable the rapid deployment of IP (Internet Protocol) Service solutions.

“The issue for service providers today is that they need to achieve the tactical goal of rapidly introducing new services while simultaneously delivering on long-term goals to migrate to a next generation OSS,” said Larry Goldman, co-founder and analyst of OSS Observer.  “Service providers need solutions that have the flexibility to support roll-out of new IP services and the robustness to provide the foundation for strategic transformation.  Amdocs is well positioned to deliver this combination for business and IT transformation.”

Amdocs reached a significant integration milestone, with deeper integration between the two main elements of its OSS Portfolio: Amdocs Service Management Suite (part of Amdocs 7), and Cramer6 OSS Suite.  This suite-level integration delivers out-of-the-box functionality for end-to-end service fulfillment, from order placement, design and assign, to activation. The delivery of this pre-integrated portfolio enables service providers to leverage the combined strengths of the Service Management and Cramer6 OSS Suites, while maintaining modular-level agility for deployment in a heterogeneous OSS environment.  The combination of the Service Management Suite and Cramer6 OSS Suite makes Amdocs the only company to offer a comprehensive OSS solution that spans service and resource management to deliver complete visibility of the customer, the network, and the service across planning, fulfillment and assurance functions. 

This integration milestone follows the initial achievement of combining Amdocs Service Management Suite with the Cramer6 OSS Suite via open interfaces—delivered just three months following the acquisition of Cramer.  In addition, Amdocs today announced that the final stage of the Amdocs OSS Portfolio integration will be delivered in mid- 2008, resulting in the first single architecture for OSS planning, fulfillment and assurance that is pre-integrated with the industry’s leading business support systems (BSS) portfolio.

Amdocs claims to be the first and only commercial off-the-shelf (COTS) OSS software provider to adopt the leading SOA industry standard, Service Component Architecture (SCA).  The SCA standard is an example of SOA principles that enable low-cost integration across both COTS software and disparate legacy systems, which is critical as service providers consolidate their existing OSS environments. The standard, supported by leading infrastructure vendors, will be pre-enabled within a new rapid SOA development environment that will accelerate creation, assembly and deployment of new SOA services to support integration in a heterogeneous OSS landscape.  As a result, service providers can take an evolutionary approach to OSS transformation to create their new generation OSS platform while simultaneously leveraging their existing OSS. 

Amdocs is launching IP Service Solutions to deliver end-to-end fulfillment for rapid deployment of IP services including Broadband DSL (Digital Subscriber Line), IP-VPN (Internet Protocol Virtual Private Network) and Carrier Ethernet.  Each IP Service Solution combines off-the-shelf software products with pre-defined data and service models that are market-proven and have been deployed at multiple service providers.  Amdocs IP Service Solutions are modular and are designed to form a cohesive integrated foundation to support next generation networks. As a result, service providers can benefit from rapid deployment of an OSS to support a single IP service, and evolve towards their new generation OSS - simultaneously - one service at a time.  Dutch carrier KPN has selected these IP Service Solutions to deploy residential broadband services.

The IP Service Solutions make use of Amdocs’ Automation Packs to provide 80 percent of the configuration out-of-the box for network device models, product and service descriptions, fulfillment and data integrity processes, and network adaptors.  Amdocs’ IP Service Solutions enable a low cost, low risk approach to rapidly delivering a single IP service.

Amdocs has also launched its Service and Resource Planning Solution for rapid planning and roll-out of next generation networks and services. This solution gives service providers a way to synchronize network and service rollout, and better manage the network lifecycle, decreasing both order fallout and investment in infrastructure.

Amdocs is the first and only vendor to offer a planning solution that addresses both short- and long-term planning together with end-to-end execution capabilities on a single platform.  The solution brings a new level of precision and analysis to planning, enabling service providers to accurately and efficiently deploy network resources to align with business and customer demand.  The Service and Resource Planning Solution combines Amdocs Cramer OSS modular products and Amdocs’ substantial consulting expertise in network lifecycle management with specialization in services to support system rationalization, transformation and optimization.  Service providers will benefit from greater efficiency in planning and fulfillment processes, with shorter planning cycles, reduced order fallout and more efficient capital and operational expenditures.

“2007 continues to be a breakout year for the Amdocs OSS division with the accelerated delivery of portfolio integration and technical innovation to assist service providers in the deployment of IP services as part of their OSS Transformation initiatives,” said Guy Dubois, president of Cramer, Amdocs OSS Division.  “More than 95 leading service providers have selected Amdocs OSS solutions, making it clear that Amdocs is the only choice for a strategic solution for a simpler OSS and support for low-cost service introduction.”

fring launches customised mVoIP for Cloud users

“fringsters” enjoy free mobile calls and live chat over their Cloud Wi-Fi connection

fring, the world’s leading mobile VoIP provider, together with The Cloud, Europe’s leading wireless broadband provider, has announced the launch of the fring mobile VoIP (mVoIP) client, which will be specially optimised for The Cloud. The joint service facilitates fring mVoIP communication for all Cloud users, allowing them to call and chat for free to other fring users and to Skype, Google Talk, Windows Live Messenger (MSN) and SIP contacts over The Cloud’s Wi-Fi networks in addition to other Wi-Fi, 3G and GPRS networks.

“As a leading provider of Wi-Fi access across Europe, we are constantly expanding the range of innovative services we offer. Partnering with fring enables our users to easily access The Cloud from their regular GSM handsets to make free mobile Internet calls and real-time chat,” stated Owen Geddes, Director of Business Development at The Cloud.

fring enabled phones will automatically recognise, login and register on The Cloud network so users can make free mobile phone calls, chat and access the Internet over their Wi-Fi connection with their fring and Cloud credentials automatically activated and synchronised. 

“Auto-connection to The Cloud’s Wi-Fi network, which covers the City of London as well as 7,500 locations across the UK, will give fring users easier freedom of movement to mVoIP talk and chat with unaided Internet access from their mobile handsets” said Roy Timor-Rousso, VP Product Marketing, fring. “This Wi-Fi offering further helps users declare their mobile independence by letting them choose the preferred mobile communication network and provider for each phone call, be it their traditional cellular operator or Skype, Google Talk, Windows Live Messenger (MSN) or SIP providers over their Cloud or alternative Wi-Fi connections, 3G or GPRS.”

Last month The Cloud switched on Europe’s most comprehensive and advanced Wi-Fi network, covering the entire of the City of London, giving the 350,000 people who work in and visit the area wireless broadband access across the City.

Ceon, Highdeal and Visionael launch joint end-to-end B/OSS solution that seamlessly supports new product delivery

Enables convergent service providers to introduce new quadruple play services faster and at lower cost, maximizing revenue

Ceon, a leading provider of product lifecycle management software; Highdeal, a leader in pricing and rating solutions; and Visionael, a leading provider of next generation IP service automation and delivery management software and services, today announced a joint end-to-end B/OSS solution. The combined solution enables convergent service providers to seamlessly and cost-effectively launch and manage new innovative and combinational multi-play offerings on a regular basis. This enables them to maximize revenue and monetize investments for their next generation network infrastructures.

Today, carriers need to deliver new and integrated services, both quickly and cost-effectively. They face significant challenges when implementing service bundles that might include video content, mobile transactions on top of the data and voice services. These include high customer expectations for service quality, and the need to manually make wholesale changes every time a new offering is introduced.

The new solution from Ceon, Highdeal and Visionael offers service providers a one-stop B/OSS solution that launches new services faster, while simultaneously reducing costs of delivery and change management. It combines each of their core software application capabilities to deliver an end-to-end solution to support “flow through” product introduction. The solution includes components for service and resource inventory, sophisticated pricing configuration, product lifecycle/catalog management, provisioning and rating/billing.

“Introducing new products quickly and efficiently will require operators to configure, manage and process technical and commercial product data more seamlessly across all the systems that support their key business operations,” said Peter Burke, CEO of Ceon. “The combined solution from Visionael, Highdeal and Ceon eliminates inconsistencies and gaps in critical resource, pricing and product information, and provides all the key components to enable operators to rapidly deploy new offerings.”

The new solution relies on Visionael’s Systems Orchestrator, Provisioning Services Manager, and Network Resource Manager for product fulfillment, and modeling of physical and logical resources, plus supported technical services. It uses Highdeal’s Transactive for defining innovative price plans in the rating application, and rating utilized services. Ceon’s Product Control Center constructs the product offering and reflects the price plan and technical service building blocks. The combined solution also includes components for service and resource inventory, sophisticated pricing configuration, product lifecycle/catalog management, provisioning and rating/billing.

“Highdeal is extremely excited to be partnering with Visionael and Ceon. Our joint best-of-breed solution provides operators with the right toolset to react rapidly and efficiently to market demands for new and innovative services, products, and packages,” said Eric Pillevesse, Co-founder and CEO of Highdeal.

“Our joint solution will enable operators to launch and manage product offerings of many variations much faster, retire products quickly, and match them to specific market segment needs and consumer lifestyles,” said Craig Nichols, president and CEO of Visionael. “We continue to listen to our customers and the market and are excited to bring this joint offering to market.”

Subex Azure launches new VoIP fulfillment solutions

Operators can quickly deploy new business and consumer VoIP services to maximize profits and gain a competitive edge

Subex Azure, a leading global provider of OSS solutions for telecom operators, has announced two new additions to its fulfillment solutions suite, Syndesis Business VoIP Express and Syndesis Consumer VoIP Express. Subex Azure’s Fulfillment Solutions will help telecom operators rapidly create and cost-effectively deliver advanced network and application services that drive profits and customer growth in today’s increasingly competitive telecommunications marketplace.

The VoIP Express solutions are subscriber-centric fulfillment bundles that accelerate the creation and automate the complex provisioning of VoIP offerings tailored to the business or consumer markets. With an extensible, multi-service platform at the heart of the VoIP Express solutions, telecom operators can achieve shorter time-to-market for innovative VoIP services while laying the foundation for a variety of advanced offerings, such as IPTV, N-Play bundles, software-as-a-service and other hosted applications.
The solutions are designed to provide support for leading VoIP and next-generation solution vendors, including Broadsoft and Sylantro.

The product enables flow-through automation and integrated management for hosted VoIP services, including customer premises equipment (CPE) management and coordination of IP-PBXs, Media Gateways, Feature Servers, and Softswitches, as well as the data network. Business VoIP Express allows end-user customers to tailor business voice services in real-time, defining features and preferences such as 4-digit dialling, hunt groups, direct inward dialling, voice mail and per-service trunking – all without manual intervention by the telecom operator. Its unified platform design allows operators to easily launch and deliver various business services, including hosted VoIP, IP-VPNs, software-as-a-service, hosted applications and more – speeding new services to market while improving operational efficiencies.

It also enables flow-through automation and integrated management for consumer VoIP and N-Play services, supporting peak demand, subscriber self-serve and the spontaneous impulse purchase of dynamic offerings, while providing true end-to-end fulfillment control, including CPE and residential gateway management. With Consumer VoIP Express, telecom operators can take VoIP beyond standard low-margin voice, delivering consistent service quality and compelling service bundles. It helps operators shrink development time frames for new offerings, such as Double-, Triple-, Quad-, or N-Play bundles, and speed innovative services to market to leapfrog the competition.

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