Accanto Systems, a specialist in Customer Service Assurance solutions for converged networks, announced today that its iCSA System has been selected by a major Czech-based mobile operator for their fixed-mobile (FMC) converged services. iCSA is used for monitoring, troubleshooting and performance analysis of the converged services, which are supported by a mix of mobile, NGN, IMS and legacy TDM technologies.
The unnamed operator's new fixed mobile converged services already have over 1 million subscribers, and services are targeted at business subscribers who need more seamless voice and data communications in a highly-available environment. The service is based on the IMS architectures of Ericsson and Acme packet (SBC).
"Due to the fact that it's based on a collection of legacy and emerging technologies across both wireless and wireline domains, it was very challenging to optimize, manage and troubleshoot the collective service," said a representative. "This was especially true when trying to obtain information from a customer-level view. Accanto's iCSA solution provided exactly this type of capability."
In addition to managing and troubleshooting the service, the mobile operator selected Accanto's iCSA solution to·
* Monitor service quality and performance across the main elements of the core FMC infrastructure, especially across TDM/VoIP domains
* Perform quality and performance monitoring for the actual FMC service
* Quickly identify network faults and end-user device misconfiguration problems
* Provide on-demand service usage simulation for capacity planning
"This company's implementation of Accanto's iCSA is another great example of how Accanto can help operators manage the complexities of converged network technologies and services, and also help ensure that the customer experience is always well understood and in control of the operator," said Michele Campriani, CEO of Accanto Systems.
"In addition to Accanto's great products, their consultancy approach proved that they had the technical and practical background to understand our network and convergence issues, and they quickly became a core part of our project team, which was invaluable," said the representative.