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Huawei today announced a successful live trial of LTE with Telefónica O2 UK, the first fully operational operator LTE trial in the UK. During the trial, a cell peak downlink rate of 150Mbps is said to have been achieved in the Slough area, the headquarters of O2 in the UK. A recent showcase is also said to have demonstrated real life case studies of future consumer demands on a mobile broadband LTE network, including high definition video streaming, mobile gaming, high speed file transfer and video conferencing. 

Following the recent announcement made by Telefónica, O2's parent company, to commence trials of the new 4G LTE/SAE (System Architecture Evolution) technology, Huawei is said to be the first of Telefonica's trial LTE vendors to have successfully implemented a live trial LTE network. Huawei's end-to-end LTE/SAE solution is claimed to provide an all-IP, high speed, low latency and highly spectrum efficient mobile network.

Derek McManus, CTO of O2 UK, commented "We are pleased to collaborate with Huawei on this LTE trial, which will allow us to better understand this emerging technology and prepare us in offering our customers next generation mobile broadband services in the future."

Samuel Sun, Managing Director of Huawei UK, said "Huawei is very keen to be involved with the Telefónica O2 UK trials for LTE/SAE technology. We have demonstrated our state-of-the-art mobile technologies and capability to deliver on our promise. These trials will give an excellent reference to Telefónica O2 for the evaluation of LTE technology."

TeliaSonera and Ericsson have launched 4G services commercially to customers in Stockholm, Sweden and Oslo, Norway.
 
Kenneth Karlberg, President and Head of Mobility Services, TeliaSonera said: "We are very proud to be the first operator in the world to offer our customers 4G services. Thanks to the successful cooperation with Ericsson we can offer 4G to our customers in Stockholm earlier than originally planned."

Carl-Henric Svanberg, President and CEO of Ericsson added: "The new era of mobile broadband has just begun today. With LTE, so-called 4G, your mobile broadband experience is moving to unequalled levels. The LTE speed gives you an absolutely effortless feeling of broadband access."

"Being first out with new technology gives us unique experience that we can use on all our markets. We will continue the roll-out to offer our customers new communication services for the future," continued Karlberg.
 
Downtown Stockholm is covered with the Ericsson LTE network, making it the largest LTE deployment to date. TeliaSonera's customers are the first to have access to the LTE service by commercially available Samsung LTE dongles.

The two 4G city networks cover the central city areas of Stockholm and Oslo and will be used for mobile data. 4G is the fastest mobile technology available on the market, with claimed speeds up to ten times higher than today's 'turbo' 3G. 
 
TeliaSonera has three nationwide 4G/LTE licenses; in Sweden, Norway and also recently in Finland. The network roll out is in progress to offer 4G to Sweden's and Norway's largest cities.
 
Ericsson has completed commercialization of its LTE products and larger production is ready for further deployment. Interoperability is also said to be tested thoroughly with many different devices in different operators' networks.
 

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T-Mobile, Ubiquisys and Huawei have announced the signing of a Memorandum of Understanding to conduct femtocell interoperability testing at T-Mobile's labs over the next six months. 

The interoperability tests will involve femtocells from both Ubiquisys and Huawei, which will communicate using the 3GPP's new Iuh standardised open interface. They will be connected to a Huawei Femto Gateway into T-Mobile's core network.  

T-Mobile, Ubiquisys and Huawei say they are are committed to a scalable, multi-vendor femtocell market based on open standards, and the announcement is said to pave the way for operators to select standards-based femtocells and femto gateways from multiple vendors, in the knowledge that they will be fully compatible with each other and their core networks.

"T-Mobile has a long track record of practical innovation in the mobile industry. We are active members of the Femto Forum and the standards bodies, we have completed comprehensive femtocell trials with Ubiquisys and Huawei, and we have made a strategic investment in Ubiquisys. These IOT-tests will demonstrate for the first time that femtocell interoperability is becoming a reality," said Klaus-Jürgen Krath of T-Mobile.

"To reach their full market potential, femtocells must be more like mobile phones - interchangeable with the network they connect to," added Will Franks, CTO and Founder, Ubiquisys. "As a pioneer in this industry, we designed our femtocell from day one to connect to multiple femto gateways, ready for the introduction of a 3GPP standardised interface. We are delighted to be working with T-Mobile and Huawei to demonstrate the huge potential of femtocell interoperability."  

Wan Biao, President of Huawei Wireless Product Line concluded, "We are very pleased to partner with T-Mobile and Ubiquisys for this IOT. This cooperation will be an important step for the whole femtocell industry ecosystem. Since 2005 Huawei began the research on femtocell and has become a leading E2E solution provider with deployments of femtocell commercial and trial networks across the world. 2010 will see the transition for femto to the mass market. Huawei will devote to the standardization and maturity of the industry together with the operators and other vendors."

A new report published by the Global mobile Suppliers Association (GSA) confirms there are 51 LTE network commitments in 24 countries.

The number of commitments by operators to deploy LTE increased by more than 96% in the past eight months, says the GSA, emphasising the strengthening and global support for LTE as the industry's system of choice for next generation mobile broadband services.

According to the GSA, most mobile network operators include a mobile broadband offer as part of their service portfolio. HSPA dominates the mobile broadband market, with 303 networks in commercial service in 142 countries. A further 51 networks are in various stages f deployment or planning. More than 96% of the world's WCDMA systems have now deployed the HSPA upgrade. A total of 66 operators have committed to HSPA Evolution, otherwise known as HSPA+, to ensure enhanced data throughput speeds, reduced latency, more capacity, lower delivery costs and an improved user experience.

According to the GSA, HSPA operators throughout the world continue to report strong traffic and revenue growth with mobile broadband services. LTE is needed to accommodate the anticipated continuing huge traffic growth for data, and to fully address the mass market, and will further boost network throughputs significantly, reduce latency, improve spectrum and deliver operational efficiencies and performance, for the next step in the user experience, it says.

With the first commercial LTE network launches just around the corner, GSA anticipates that up to 19 LTE networks will be in commercial service by end 2010. Many LTE trials are on-going in all regions, and in the coming months these are likely to lead to a wave of further commitments to deploy LTE being announced, it says.

Three new Technical Reports (TRs) from the Broadband Forum are claimed to be set to play major role in supporting telecom operators around the world with Very High bit-rate Digital Subscriber Line 2 (VDSL2) deployments.  VDSL2 is the highest bandwidth copper based broadband option available today, and effectively supports multimedia applications including IPTV.  Deployed alone or in conjunction with local fibre deployments, VDSL2 advancements ensure greater broadband coverage and speeds throughout the world.

TR-114 is said to provide a set of performance requirements and test methods that assure a consistent level of performance between the Digital Subscriber Line Access Multiplexer (DSLAM) in the network and the Customer Premises Equipment (CPE) - giving providers a high confidence level when deploying VDSL2 multi-play services such as IPTV. Complementing this work, TR-115 boosts chipset functional interoperability to create improved interworking and increased competition in the market.  Addressing a different aspect of DSL service quality, TR-138 enhances the reporting accuracy for better management of VDSL2 and ADSL2+ modems.

"VDSL2 already allows service providers to deliver high bandwidth services to customers with copper access but until now these service providers have been limited both in their choice of vendor and what they can safely promise to deliver to their customers," said Broadband Forum Chief Operating Officer Robin Mersh.

"The three TRs in this test suite change all that, and I am extremely proud of what our working groups have achieved - thanks to their tireless efforts to establish this test suite, the industry and its customers will see some significant benefits."

Essentially, TR-114 sets the performance requirements for VDSL2 (ITU-T G.993.2) modems. The test plan facilitates VDSL2 over POTS and over ISDN performance testing. It embodies definitions of VDSL2 interoperability between one DSLAM and one CPE at a time and focuses on physical layer testing, as well as validation and verification of selected higher layer functionalities.

TR-115 establishes the test methods to verify selected transceiver functional requirements of VDSL2 modems implemented in accordance with ITU-T G.993.2, as well as physical layer OAM configuration and performance monitoring parameters as defined in ITU-T G.997.1. Its key value is in the verification of transceiver functionalities and management parameters in order that network operators may deploy interoperable and successful VDSL2 services in their networks.

TR-138 adds a third part to the Broadband Forum's VDSL2 testing suite.  It specifies accuracy requirements for VDSL2 and ADSL2/2plus management parameters.  This provides service providers with the assurance that their DSL equipment accurately reports DSL modem signal characteristics.

Deutsche Telekom has today announced the world's first voice call over LTE with speech quality based on VoLGA (Voice over LTE via Generic Access) technology and two independent test environments. 

Calls have been made between a test system, installed at Deutsche Telekom Headquarters in Bonn, Germany which is based on a VoLGA implementation of Kineto Wireless and a second totally independent system from Alcatel-Lucent, installed in its test center in Stuttgart, Germany. Both VoLGA-based Voice over LTE systems support inbound and outbound voice calling and SMS messaging between LTE-enabled devices and standard mobile and fixed telephones.

"Voice calling is an essential service for mobile operators. This demonstration is a key milestone towards establishing a future proof eco system and shows a cost efficient way for using voice over LTE", stated Uwe Janssen, Senior Vice President of Core Networks. "The VoLGA test shows how operators could quickly and easily provide next generation voice services, re-using their existing core networks. At the same time this serves as a first step to prepare networks for the industry-agreed mid- and long-term solution for voice over LTE that will be based on IMS."

Romtelecom has announced a five-year managed services agreement with Ericsson. The Romanian operator is handing over responsibility for part of its field operations activities starting from January 4, 2010.
 
Yorgos Ioannidis, CEO of Romtelecom said: "This strategic partnership is in line with our commitment to become an even more efficient operator, and to continue to launch new and innovative voice, data, broadband internet and television services to our subscribers."

Valter D'Avino, Head of Managed Services at Ericsson, added: "We have invested more than USD 1 billion in our global tools, methods and processes, and these will now add value for Romtelecom and ultimately its subscribers. This agreement is an exciting new opportunity to actively support the fast evolution and growth of the Romanian telecom sector."
 
The contract marks the first managed services deal for Ericsson in Romania. Ericsson will be responsible for corrective and preventive field maintenance of switching and power systems.

As a result of the agreement, about 400 employees from Romtelecom will be transferred to Ericsson.

Interoute has announced that it has renewed ISO 27001 certification for its data centres in Amsterdam, Berlin, Geneva, and Munich.  The internationally recognised security standard provides organisations with a guarantee that Interoute manages a comprehensive information security system to protect data against security threats and vulnerabilities.  

With 84 per cent of organisations suffering from computer viruses or malware network intrusions and 28 per cent having experienced loss of sensitive data held by a third party, it is imperative that businesses seek assurances of information security.  Interoute's managed hosting offers a comprehensive security management system to protect data against the risks, ensuring security controls are continuously in place to protect data, from its network infrastructure in the ground to managed hosting solutions in the cloud.

"Security of data is an absolute requirement for enterprises looking to host their data offsite," said Joe Stevens, Operations Security Director at Interoute. "Our ISO 27001 certification, aligned with our security solutions portfolio, provides complete solutions to enterprises to manage their data security risks.  We own and operate the most extensive network in Europe, and understand how to protect data.  Our security controls and managed security solutions provide a full solution to the security threats faced by enterprises today."

Interoute has embedded the ISO 27001 security management controls into its operations, ensuring that the managed hosting services in its Data Centres fulfil the security requirements of its customers.  Interoute offers a full portfolio of security solutions to enterprises, providing dedicated secure transmission, IP VPN, managed hosting, distributed denial of service (DDoS) protection and Intrusion Protection Services (IPS) solutions. 

As security threats have evolved and advanced, Interoute has provided security solutions to protect enterprises.  Interoute provides valuable insight into malicious activity on the internet through the Interoute Internet Barometer.  The security barometer collects data from 22 high performance sensors built into the core of the European Internet, logging the source, destination and type of malicious activity, to provide organisations with valuable insight to help them defend against attacks on their network.

Volubill, a supplier of real-time charging and policy control applications for fixed and mobile service providers, has been chosen by Tata Teleservices Limited (TTSL) to reduce revenue leakage and support more granular data charging models. The charging capabilities are achieved by deploying Volubill's CHARGE-IT product and will allow TTSL to realise incremental revenue streams across multiple mobile browsing applications and service packages.  CHARGE-IT's real-time network usage recording and charging functions are said to increase the speed of all charging practices to enhance revenue assurance for mobile services.

As demand for bandwidth continues to grow at dramatic rates, the need for better segmentation and more adaptable charging models becomes essential. This, along with the deployment of policy control solutions, enables operators to reconnect the revenue model with the cost model for mobile data services, which is not necessarily the case today when you consider flat rate charging models combined with unbridled demand for bandwidth.

TTSL deployed Volubill's solution, in order to maximize charging abilities for the various types of Internet applications offered to its customers, including BREW, WAP and standard Internet protocols. The differentiated charging models and ability to monitor and charge for usage in real-time allow TTSL to reach new customers in smaller corners of the market.  Further, increased profit margins for customized mobile internet services are realized, and revenue leakage caused by slow charging practices is eliminated.

A technology-independent platform, Volubill's CHARGE-IT provides support to increase flexibility and scalability for all types of communications service architectures. The software enables real-time management and analysis of subscriber usage for IP-based services. It provides capabilities for deep packet inspection (DPI), access management, service delivery, traffic shaping, and user experience management for both simple Internet access or premium value-added services.

"One consequence of the global economic slowdown has been that operators are focused on making more effective use of network resources these days," said John Aalbers, CEO, Volubill.  "Tighter budgets are forcing operators to look at ways of deferring network upgrades as well as extracting more revenue from current investments For TTSL, the new system will allow for more tailored control of charging models across multiple service offerings ultimately leading to greater monetization opportunities for these services. Additionally, with the real-time abilities of our CHARGE-IT and CONTROL-IT products, they will be able track service usage better, and avoid revenue leakage and eliminate fraudulent usage - a critical step in maintaining profitability these days."

TM Forum, the world industry group focused on business effectiveness for the communications and media sectors, today announced the formation of an ecosystem of major industry players in the emerging cloud services sector. The centerpiece of this effort is the creation of the Enterprise Cloud Buyers Council (ECBC) whose goal is to understand the needs of the largest global cloud buyers and ensure any impediments to the uptake of cloud technology are removed.  Together with key service and technology suppliers, the ecosystem will initiate a range of programs designed to remove barriers to the growth of commercial cloud services.

Among the enterprise buyers joining this effort are Commonwealth Bank of Australia and Deutsche Bank.

"Cloud computing has the potential to have a significant influence on enterprise IT in the type, quality and price of the services we create and consume," stated Sean Kelley, Global CIO for Deutsche Asset Management.  "But a number of challenges remain."

"The ECBC represents an opportunity to affect the global information technology marketplace, bringing transparency and efficiency to the relationship between buyers and sellers," said Eric Pulier, Executive Director of the ECBC.  "By lowering the gating factors for widespread adoption of cloud services, the ECBC can accelerate the shift to the next era in computing."

The ECBC will seek to understand the needs of commercial cloud services buyers, set strategy and launch specific work programs.  All work on specific projects will be done collaboratively within the broader eco-system, with the buyers providing guidance and best practice requirements.

So far Alcatel-Lucent, Amdocs, AT&T, BT, CA, Cisco, EMC, HP, IBM, Microsoft, Nokia Siemens Networks, Telecom Italia and Telstra have agreed to join the program as well as industry organizations including DMTF (for resource management) and itSMF (through itSMF UK) with their focus on service delivery.

"The demand for cloud services holds significant potential for the industry, and it's just at the start of its evolution," explained Keith Willetts, Chairman and CEO, TM Forum.  "However, there are a number of barriers that must be overcome before cloud can become a mass-market success, and the Forum is well-placed to act as an orchestrator to address these challenges."

Several candidate areas for work have already been identified including:

  a.. Common Cloud Services Product Definitions
  b.. Cloud Security Issues
  c.. Cloud-to-Cloud Interoperability, Data Portability and APIs
  d.. Service Provider Benchmarking
  e.. Buyer-demand Forecasting
  f.. Federated Cloud Stores
  g.. Cloud Service Level Agreement Process Management
  h.. Cloud Network Performance and Latency Issues

Several proof-of-concept technology "Catalyst" demonstrations are planned as a way of accelerating development of solutions including one on Common Service Catalog definitions at the Management World Americas conference being held in Orlando, Florida from December 8-10th 2009.

Idustry comments:
"Cloud Services are offered through a variety of business models, leveraging a multitude of disciplines and technologies, that will need to be integrated together to make this initiative successful.  Alcatel-Lucent will work closely with the TM Forum and other Cloud Initiative participants to further develop requirements and design solutions for service providers that leverage their unique strengths in this rapidly evolving market," said Kenneth Frank, President Solutions & Marketing, Alcatel-Lucent.

"Service providers that thrive in the new SaaS/Cloud game will offer a one-stop-shop for their business customers' ICT needs," said Seth Nesbitt, vice president of products and solutions at Amdocs.  "As the industry evolves, service providers will need to offer a diversified portfolio of applications and services, with support from the OSS/BSS and SDP.  Amdocs will work closely with the TM Forum to formulate the technical and commercial strategies to accelerate new business models."

"AT&T has been a global network and IT services provider for years, and cloud computing represents the evolution of networking and technology being used by enterprises to derive even greater value from their communication assets.  We welcome TM Forum's initiative in helping to further accelerate the emerging ecosystem of cloud service providers and make it even easier for enterprise buyers to acquire these services," said Joe Weinman, executive director, strategy and business development, AT&T Business Solutions.

Phil Dance, MD, Adastral Park at BT Group plc. commented "We at BT are convinced that cloud offers huge opportunities for customers and for the suppliers serving those customers. The nature of cloud services needs vendors, communications and service providers and industry bodies to design and build services and components that work together in a seamless cloud environment. This initiative will help to make this happen, and BT is pleased to be supporting it."

"CA believes that the cloud fundamentally changes the way IT services are created, deployed, delivered and managed," said Ajei Gopal, CA's executive vice president of products and technology. "We are participating in this creative TM Forum initiative to help accelerate widespread commercial success of cloud services so that both users and providers benefit. CA brings to the TM Forum cloud program deep understanding of the critical role automation, service assurance, and security management play in building, deploying, operating and using cloud services."

"The advent of cloud computing has created many opportunities for service providers and technology suppliers alike, yet the notion of managing large scale multi-tenancy in the cloud presents a variety of challenges," said Joe Wojtal, Vice President, Operations and Systems Development at Cisco.  "Cisco is focused on enabling service providers with the infrastructure and solutions needed to deliver secure public cloud services as well as customers to build their own private clouds.  We will continue to listen to customers' priorities and concerns around cloud and will work collaboratively with organizations such as the TM Forum to address these and help drive adoption of commercial cloud services."

"Customers are challenged with navigating through one of the most dramatic IT shifts in decades. Initiatives like the Enterprise Cloud Buyers Council are important in bringing a cloud ecosystem together to work through customers' current - and future - roadblocks including cloud security, trusting the cloud, and standards. As the world's leading information infrastructure provider, EMC is excited about collaborating with the TM Forum and its members to streamline service provider adoption and delivery of cloud services," said Mike Feinberg, Senior Vice President and General Manager, EMC Cloud Infrastructure Group.

"Many customers recognize the benefits of cloud computing but have important issues that need to be addressed before fully considering cloud services as part of their technology roadmap/plan", said Ananda Subbiah, vice president, Industry Practice, Asia-Pacific Japan, Enterprise Services, HP. "HP believes that everything will be delivered as a service - from computing power to business process to personal interactions - whenever and wherever customers need it.  As a member of the TM Forum, we look forward to collaborating with other industry leaders to provide customers the insight and resolutions they need to continue their cloud journey."

"As the largest technology services company in the world, IBM is pleased to work with TM Forum and join efforts with other contributors on this project," said Mike Hill, Vice  President, IBM Cloud Computing. "Coming together with the entire ecosystem to identify security concerns, SLA management and begin work to develop standards to prevent lock in is of top priority to IBM."

"Service interoperability is core to Microsoft's software plus services strategy," said Amitabh Srivastava, Senior Vice President of Windows Azure at Microsoft. "Microsoft recognizes that hosted services must be able to interact reliably within one cloud, across private and public clouds, and between different service provider infrastructures. Services must be manageable end-to-end. The TM Forum's work on interoperability is especially helpful for the industry to deliver on the promise of cloud computing."

"We have seen fast technical development in virtualization and cloud computing especially in IT, but also in the telecommunications business, ranging from end-user applications to the networks. Technical evolution offers new strategic options and the possibility to re-think business models and ecosystems. TM Forum's cloud initiative is an example of this type of evolution and we're keen to contribute our deep understanding of OSS/BSS," said Juhani Hintikka, Head of Operations and Business Software, Nokia Siemens Networks.

"Cloud computing continues to be a major focus area for many DMTF members," said Winston Bumpus, DMTF President. "DMTF has a longstanding relationship with TM Forum through our Alliance Partner Program, and we are very excited to extend this partnership into the cloud services market. We believe open industry collaboration will play an integral role in accelerating adoption of cloud services."

"Cloud Services are a growing area of interest and opportunity for itSMF members, and we are pleased to build on our existing successful partnership with TM Forum to explore this challenging new area together" - Keith Aldis, Chief Executive, itSMF.

TTK has concluded the next upgrade of its IP-MPLS-backbone Points of Presence (PoPs) in Moscow. The two T1600 routers by Juniper Networks were installed at redundant PoPs, with each unit supporting eighty 10 Gigabit ports, resulting in a doubling of capacity at each PoP. This is said to be part of TTK's new strategy of developing its existing business and investing in a new retail network infrastructure. Announced at the end of 2008, this investment comes at the cost of US$1.5 billion, with the major part of the investment occurring in the first three years.

TTK was the first Russian backbone operator to install Juniper routers on its network, as a response to the exponential growth of the traffic going through the internet, with the first installation taking place at the TTK's London PoP last year. Each unit is capable of processing data flows of a combined speed of 1,6 Terabits per second, satisfying the growing demand for the delivery of data flows of any type including high-end applications such as streaming video and p2p interconnections. In addition, T1600 units are among the industry's most efficient, with low energy consumption rates.

"As expected, the amount of IP-traffic going through TTK's backbone this year grew three-fold, and is expected to continue its upward trend in the years to come. These changes were designed to preemptively accompany this shift, through the upgrade of our core MPLS-network and the installation of Juniper equipment at our key Points of Presence," said Nikolai Didenko, TTK's First Vice President for development. "In Moscow and London, the PoPs were upgraded with T1600 routers; in Saint-Petersburg we are installing the equally capable MX960 router units by the same manufacturer".

Allot Communications, a specialist in IP service optimisation and revenue generation solutions, announced today the completion of integration and interoperability testing between its Service Gateway (PCEF) and Huawei's PCRF product.  The solution, which was driven by customer requirements and is specifically designed for mobile broadband networks, is intended to enable the deployment of application aware, tiered and premium subscriber services, manage bandwidth utilization and costs, and enhance subscriber quality of experience (QoE).

The solution, based on 3GPP standards for mobile networks, combines Allot's application identification and Policy and Charging Enforcement Function (PCEF) capabilities with Huawei's Policy and Charging Rule Function (PCRF) System.  The integrated offering is designed to enable operators to better manage network resources usage, optimise application performance and implement new service plans.

"The collaboration between Allot and Huawei, which was driven by one of our Tier 1 mobile operator customer requirements, is further evidence of Allot's commitment to this market," stated said Andrei Elefant, Allot's Vice President for Marketing and Product Management.  "Our joint solution is intended to provide operators with the means to stand out from the crowd and provide their subscribers with premium, enhanced services."

European communications services specialist, NextiraOne, has won a contract with Dwr Cymru Welsh Water (Welsh Water) to supply an advanced communications solution that will deliver enhanced customer service for Welsh Water's Billing and Operations divisions which handle over 1.2 million calls each year. The new solution provides an IP Telephony platform and supports Welsh Water's customer interaction with state-of-the art Contact Centre and voice recording technology.

Under the contract, worth a total of over £3.2million, NextiraOne will supply a Contact Centre and interaction recording solution for two of Welsh Water's key customer-facing departments - Billing & Income and its Operational Activity Centre (OAC). These two departments handle a volume of over 1.2 million calls per annum on behalf of Welsh Water, and the choice of a robust, resilient system that can manage this volume of traffic is critical to the company's success. To be delivered under a five-year Managed Services agreement, NextiraOne experts designed an infrastructure based on the Alcatel-Lucent IP Telephony OmniPCX Enterprise platform with a 500+-seat OmniGenesys Contact Centre and Nice Perform voice recording solution and analytics package.

Welsh Water supplies water and sewerage services to household and non-household customers in Wales and some adjoining parts of England. The sixth largest of the ten regulated water and sewerage companies in England and Wales, Welsh Water is responsible for providing over three million people with a continuous, high quality supply of drinking water and for taking away, treating and properly disposing of waste water.

The project is expected to run until October 2010 and represents the ideal platform to meet Welsh Water's requirements - the Alcatel-Lucent OmniPCX Enterprise platform integrates key technologies within a single easy-to-manage platform, which can be distributed across multiple sites and joined together with existing Alcatel-Lucent systems or legacy PABX systems to create a single entity.  The Genesys Customer Interaction Management Platform processes customer calls intelligently so that they are immediately routed to the right resource.

"NextiraOne set the bar very high and were always the front runners for this contract," commented Tim Masters, Head of Performance and Customer Service at Welsh Water. "They were successful against a very strong competitive field including the incumbent suppliers because of the strength of their proposal and the level of expertise they were able to demonstrate during the tender process."

Steven Skakel, General Manager, NextiraOne UK, said: "With such a high volume of incoming calls from the general public, Welsh Water needed a robust and highly resilient Contact Centre solution to provide the very best in customer interaction. We are delighted that the organisation has chosen to partner with NextiraOne for the design and implementation of the system and also for the ongoing support and maintenance of the infrastructure."

    

@eurocomms