Meteor, one of Ireland's leading mobile phone operators, has implemented and gone live with RoamBroker, a comprehensive roaming management solution from CAPE Technologies, which allows Meteor to easily manage and support international roaming agreements and roaming revenues.
Meteor covers over 90% of the population in Ireland and has roaming agreements with over 200 partners, enabling Meteor customers to use their phones in over 100 countries worldwide. With three main IOTs (inter operator tariffs), Meteor must support a significant number of phone calls every day. RoamBroker offers a single point of management for creating and modifying roaming partner agreements.
As the number of individual roaming agreements between mobile networks and their operators continues to grow, with over 20,000 currently in place, CAPE's RoamBroker empowers mobile network operators to take control of their own roaming business in an increasingly complex environment.
"We wanted a solution that would enable us to offer an improved roaming service to our customers and maximise all opportunities from our inter-operator agreements," explained Tony Stewart-Lord, IT director, Meteor. "RoamBroker supports advanced billing for roaming services which means our customers can feel assured about the charges they receive. Additionally, because of features unique to RoamBroker, we will be able to offer a higher level of service to roaming subscribers who choose Meteor."
With RoamBroker, Meteor is able to take control of its roaming business, allowing the company to carry out activities usually reserved for Clearing Houses. This lowers third party costs and allows Meteor to provide a more responsive and reliable roaming package to customers. RoamBroker handles the complexities of exchanging billing data with other networks and eliminates the need for regular billing system upgrades through ongoing support of the TAP3 standard and its evolution.
"We are particularly pleased with RoamBroker's comprehensive reporting capabilities," continued Tony Stewart-Lord. "With RoamBroker, we can easily access detailed traffic, financial and summary reports on roaming related activity. This is useful as a business tool, because we can identify trends and plan accordingly and in turn give customers the top level of service they require."