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Derdack, a specialist in mobile messaging platforms and enterprise notification software, today announced that the European Southern Observatory (ESO), said to be the world's most productive astronomical observatory, has selected message master Enterprise Alert to increase availability for critical IT services.  The installation in Santiago, Chile will add automated, mobile notification capabilities to existing network monitoring functionality provided by WhatsUp.

Andrew Wright, Network Specialist, ESO said, "We knew that message master Enterprise Alert was already successfully integrated with WhatsUp at our headquarters near Munich, Germany.  The latest version of Derdack's software has powerful features for notification automation, in particular two-way closed loop notifications, the ability to automatically escalate alerts, assignment of ownership of alerts, and failover capabilities. It was a straightforward decision to roll out the software to our Chile operation. During the implementation I have been very impressed with Derdack's highly responsive service and support."

ESO operates a Support Centre in Santiago which is connected to the telescope installations in Chile's Atacama region and 600 km and 1000 km north of Santiago.  The observatories rely on the IT network and consistent internet access to transfer huge amounts of scientific data at a very high rate back to its offices in Europe.  If there is a technical fault such as a server failure or interruption in internet access, ESO's WhatsUp software would send a ‘fire and forget' email notification to support engineers.  However if the problem also affected email access or the network itself then there was no way to send these alerts.

message master Enterprise Alert will be implemented with an external GSM modem in Santiago. Hence, it can function independently of the monitored network or Internet access and can alert IT staff on any failure of these services. It is interfaced with a local installation of WhatsUp.  Once an alert has been generated by WhatsUp, message master Enterprise Alert will send a text message to the appropriate support engineer's mobile phone and track delivery.  In the event of delivery failure, delay or non-response, message master Enterprise Alert will automatically escalate the alert to the next available team member. 

A number of future business uses for message master Enterprise Alert have already been identified.  These include communicating day to day tasks to field based engineers and potential integration with weather monitoring systems for early notification of adverse conditions such as electrical storms which could damage sensitive equipment.

Wright commented, "We chose message master Enterprise Alert as it is a future proof and comprehensive notification solution that offers the flexibility and scalability that will enable us to leverage our investment into other areas of our business in addition to IT monitoring.  We will improve critical service uptime and improve continuity of our scientific operations."

Matthes Derdack, Managing Director of Derdack added, "Constant availability of internet access is vital to the continuing operation of the observatories.  By introducing network-independent notification capabilities, ESO will gain the ability to recover far more quickly from Internet and IT issues that affect service uptime and data transfer operations. We are proud to support the scientific operations of one of the major astronomical research facilities in the world."

New analysis from Frost & Sullivan - Mobile Broadband in Central and Eastern Europe - says that the market earned revenues of €1.1 billion in 2009 and forecasts this to reach €5.2 billion in 2014. The service penetration is expected to grow from 2 per cent to 10 per cent within the forecast period, says F & S..

"Due to relatively low overall broadband penetration, mobile broadband will be a complementary rather than supplementary service to fixed broadband in CEE countries," says Frost & Sullivan ICT Research Analyst Edyta Kosowska. "Therefore, mobile broadband operators should initially focus on improving the service quality through sufficient network upgrades as customers expect the same download speed and data download limits as from fixed broadband internet. Only when achieved that, the operators should follow Western European players' strategies and concentrate on developing wider range of value-added services (VAS)."

The Frost & Sullivan study assesses the status of mobile broadband in five CEE key markets: the Czech Republic, Hungary, Poland, Russia and Slovakia. The analysis is based on key performance indicators and looks at the way different mobile broadband technologies are evolving on those markets. The technologies considered are: code division multiple access (CDMA) revision A and revision B; flash orthogonal frequency-division multiplexing (Flash OFDM), high speed downlink packet access (HSDPA), high speed packet access plus (HSPA+), mobile worldwide interoperability for microwave access (Mobile WiMAX) and long-term evolution (LTE).

"Most of the market participants start mobile broadband service development from large cities' centres, where they can count on relatively quick return on investment," states Edyta Kosowska. This move is still economically justified, as the highest demand comes from people with increased mobility needs such as company workers and students. "However, in the near future, growth potential will be mainly visible within rural areas, where overall broadband penetration remains relatively low. Therefore, focusing on this target group can be a worthwhile consideration," adds Kosowska.

Targeting population from the rural areas is a very good solution especially in the EU countries. "First of all, companies implementing this strategy can count on market regulators' favour, as it links directly with the ‘preventing digital exclusion' policy. Additionally, part of the investment might be financed by EU funds," concludes Kosowska.

Teradata, said to be the world's largest company solely focused on data warehousing and enterprise analytics, announced today that Swisscom is consolidating its business intelligence (BI) data platforms to result in one integrated, centralized data warehouse running on a Teradata platform. This will give the company a comprehensive and detailed view of its customers, products and financial economics, while also reducing operational costs.

The system will primarily serve as a company-wide platform for customer relationship management (CRM) intelligence, including its call center data. All existing BI platforms including analytical applications for the fixed network sector are due to be completely integrated into the enterprise data warehouse by the end of 2010.

"Integration of data in the central ‘Swisscom Data Warehouse' will give us much greater visibility into detailed customer behavior and interaction across the entire business," said Daniel Neuhaus, head of the business intelligence center, Swisscom.  "In addition, the new system will provide a consistent foundation for customer and participant payments, and for standard reporting procedures. We'll also have an integrated IT infrastructure for future applications and processes that involve predictive analytics and simulations."

He said that the Teradata intelligence platform will also serve as a holistic infrastructure for both wireless and wireline information and facilitate the creation of a consolidated product profile, including hybrid products. Neuhaus said the new system will support enhanced views of the customer base for more accurate CRM segmentation. He also said end users will benefit from more readily-accessible information to drive customer support and customer dialogue, and help ensure a simplified flow of data for complex customer campaign management.

As part of the data integration process, Swisscom incorporated not only the available customer data histories for the mobile sector, but also data for the fixed network section - feeding all information into the Swisscom data warehouse. The same is true of the service assurance and service fulfillment data for the fixed network sector. Swisscom plans to integrate additional BI platforms and analysis applications into the Swisscom data warehouse by the end of the year. It also plans to consolidate billing information from a series of platforms to the centralized system to reduce complexity and cost. This move will also facilitate more consistent analysis and evaluation of its large volumes of product data.

"Integrating this information serves to not only provide a complete view of the customer as of right now, it also meets a class of business problems that require current and accurate data immediately," said Hermann Wimmer, president of the Europe, Middle East and Africa region for Teradata Corporation.  "World-class companies rely on enterprise agility and having the pulse of your company in the hands of business users allows for faster, smarter decisions."

Interoute, said to be the owner operator of Europe's largest next-generation network, has announced the availability of direct connectivity to BATS Europe, the second largest Multilateral Trading Facility (MTF) in Europe. 

Financial institutions can connect directly to BATS Europe via Interoute's high quality bandwidth service, Fast Trade, which offers ultra low latency connectivity between 25 countries in Europe.

"We are pleased to partner with Interoute to connect market participants to the highly efficient, low latency BATS Europe platform. We remain committed to providing market participants with a choice of connectivity providers that can provide our customers with the low latency and resilient experience they have come to expect from us," said Paul O'Donnell, Chief Operating Officer of BATS Europe.

Lee Myall, UK regional director at Interoute, said: "BATS Europe's 300 per cent growth spurt in 2009 is testament to its investment in leading technology and its innovative approach to financial trading. Not only has this proposition attracted many leading blue chip companies, but it has earned it a reputation for high performance across its trading platforms.  We are committed to helping BATS Europe to continue its delivery and innovation in this field." 

Supporting trades in securities across 16 European markets, BATS Europe provides world-class system performance with 99% of orders filled in 465 microseconds. Interoute's Fast Trade service was chosen as it guarantees ultra low round trip delay times and low latency between any trading hub on Interoute's extensive European network, which covers more than two hundred of Interoute's points-of-presence (PoPs). 

Interoute Fast Trade is a point to point service based on Interoute's SDH and wavelength platforms. Any Fast Trade bandwidth purchased is entirely dedicated to the customer, ensuring the latency does not vary during the working day.  Before it goes live, each Fast Trade route is tested for its exact round trip delay. This delay, measured to the nearest 100 microseconds, is then guaranteed in a premium quality Service Level Agreement (SLA) before the customer takes delivery of the service, ensuring a predictable high quality, high speed service. Furthermore, the Interoute SLA means that should the round trip delay not match the guaranteed level the customer is free to cancel the service without any additional charges.

BATS Europe, which launched on the 31st of October, 2008, currently matches more than 9% of trading in the FTSE 100, 6% of the FTSE 250, FTSE MIB and SMI, and 4-5% of the CAC 40 and DAX.

Covage, a French "operator of operators" that enables local access operators and Internet service providers to deliver IP services to government and business customers, has selected the ETX-201A Carrier Ethernet demarcation device from RAD Data Communications to offer wholesale broadband services to service providers, as well as deliver similar services directly to its own customers.

Covage currently has direct and indirect interests in 14 long-term network concession areas, allocated by the French government in exchange for a commitment to roll out FTTH connectivity to diverse government and business customers. The national transmission network that Covage has deployed utilizes 3,700 kilometers of dark fiber infrastructure to create a ringed network from Arras in the north to Montpellier in the south, serving 2,372 communities with over five million inhabitants, as well as almost 158,000 businesses of all sizes.

"To meet the needs of major operators throughout its network, Covage developed a Layer 2 Ethernet service that ensures flow-based, transparent delivery of customer data regardless of the protocols used and without changing the customer's VLAN definitions," states Norbert Blanchard, Director of Operations. "To implement the service, Covage required an Ethernet demarcation device with data rates up to 1 Gbps to mark the boundary between customer and operator networks," he adds.
While a number of competing devices were tested in its laboratory, Covage found that only RAD's ETX was compatible with Covage strict technical requirements.

Moreover, Covage has recently deployed with success an Ethernet VPN for a major French service provider using RAD's ETX-201A demarcation device.
This Ethernet VPN is spread across three Covage network concession areas based in Burgundy - Creusot Montceau Networks, Grand Chalon Networks and 3CNET - and allows high bandwidth service capacity to 18 high schools.

"Working with RAD distributor FONEX, which was already a long term supplier to both  Covage in France and  Covage's sister company Axia in Canada, made things happen smoothly," concludes Blanchard. "FONEX helps up us in providing competitive yet adequate telecom solutions and services to our customers, in a very supportive way.

Combines Added User Value with Quick RoI and Sustained Revenue "Customers are embracing Carrier Ethernet services because they offer higher bandwidth, competitive pricing, flexibility, and scalability," notes Sammy Elalouf, Sales Director at RAD Data Communications. "On their end, carriers and service providers see an opportunity to enhance their business networking solutions portfolios with Next Generation services that are cheaper to operate and that combine added user value with quick return on investment and sustainable revenue potential," he explains. "RAD is helping lead the industry in developing the solutions required to make such advances possible."

Advanced Capabilities Ideal for Multi-Carrier or Mobile Networks RAD's ETX-201A Carrier Ethernet demarcation device transports Fast Ethernet traffic over Gigabit Ethernet fiber access links, delivering EPL and EVPL services. MEF-9 and MEF-14 certified, the ETX-201A features advanced Carrier Ethernet capabilities that make it ideal for multi-carrier or mobile backhaul networks. These include advanced Ethernet operations, administration and management (OAM) and performance monitoring support to allow proactive inspection and diagnostics over the entire service path. In addition, traffic engineering functionalities per user port, per Ethernet flow and per class of service (CoS) allow carriers and service providers to offer differentiated services with strict SLAs and guaranteed quality-of-service (QoS).

The RAD solution was recommended and supplied to Covage by FONEX France, a local RAD partner.

Zinwave, a specialist in next-generation in-building cellular and wireless technology, today announced that it has partnered with Pacific Wave Pte, one of Asia's leading wireless product distributors. With bases in Singapore and Indonesia, Pacific Wave further strengthens Zinwave's presence in Asia. This partnership is driven by significant demand in the Asian markets for Zinwave's unique active Distributed Antenna System (DAS).

Zinwave produces the Zinwave 3000 true wideband active DAS which uniquely provides in-building wireless coverage for any service and wireless technology between 136MHz-2700MHz, irrespective of protocol or modulation scheme.. It offers a flexible, scalable solution which adapts easily to future changes in services without the need for hardware upgrades.

"Zinwave is the first wideband active DAS provider in the world to gain LTE approval from the FCC " said Colin Abrey, VP of Sales & Marketing, Zinwave. "Our customers recognise just how far ahead of the competition our solution really is. As demand for our Zinwave 3000 active DAS in Asia has grown we've needed to think seriously about who we engage with. Pacific Wave's enormous success in the Asian marketplace and its position as a well respected distributor, place Zinwave in a strong position to deliver its leading active DAS solutions to more of the Asian market. We look forward to a long and prosperous relationship"

"Asia features some of the fastest growing economies in the world, and the demand for in-building wireless services is exploding," added Andrew Herman, Pacific Wave. "Furthermore, Asian networks have shown themselves to be amongst the most forward-thinking in the world. There is huge potential here for a truly future-proofed

in-building wireless solution like Zinwave's. The system can be easily planned, installed and maintained with minimum disruption and cost. This product perfectly compliments Pacific Wave's comprehensive range of wireless infrastructure offerings."

Zinwave's worldwide expansion continues to gather pace, with many distributors eager to resell the world's most versatile in-building wireless system. Zinwave has recently announced a distribution agreement with the highly-acclaimed US-based distributor Hutton. It has also recently announced a partnership with Crossover, the leading distributor of wireless solutions in Canada.

Furthermore, Zinwave will soon announce the completion of additional partnerships in the Middle East, as well as large-scale in-building wireless projects in Asia.

The Telekom Austria Group has launched a convergent voice telephony solution - A1 Network Professional - which enables the seamless integration of mobile and fixed net communication. Inbound calls can go, at the same time, to a fixed net line, a mobile device or a PC phone as ‘A1 Network Professional' enables both parallel and subsequent ringing. Each and every employee has one single voicemail for all devices, is reachable in-house via one single extension number and is able to access a central address book from any device. Furthermore, corporate customers can profit from the central administration of all functionalities and users, from a single point of contact as well as a single bill. This service primarily targets small and medium sized enterprises (SME) with 10 up to 100 employees, who need to be mobile and always within reach.

‘A1 Network Professional' offers solutions tailor-made to the specific needs of SMEs, providing staff members with a fixed line, a mobile phone or both and even a fax connection. All telecommunications services - be it mobile or fixed net voice telephony, fax connections, mobile or fixed net Internet access as well as additional online applications - are provided from one single source.

Hannes Ametsreiter, CEO Telekom Austria Group, said: "A1 Network Professional represents a central building block of the A1 product and service portfolio and is in line with our one-stop-shop strategy and positioning as global provider of comprehensive solutions for all communications needs of small and medium enterprises. This product demonstrates how convergent services offer substantial convenience for customers. Customers might do in-house calls at fixed line or mobile phones at 0 Euro. We have invested our extensive know-how in the development of this technologically advanced solution, which allows customers the easy integration and maintenance of the service. Small and medium sized enterprises especially, which do not have their own IT departments, increasingly need applications that are easy to integrate and operate."

Blames end of Camelot contract

Global Crossing Limited has announced fourth quarter and full year 2009 financial results for its subsidiary, Global Crossing (UK) Telecommunications Limited (GCUK).GCUK generated 78 million pounds of revenue in the fourth quarter and Operating Income Before Depreciation and Amortisation (OIBDA) of 16 million pounds.  (OIBDA is a non-GAAP measure defined and reconciled below.)  The company also reported cash generated from operations of 29 million pounds before interest payments of 15 million pounds.  

"Despite a challenging economic environment, we observed healthy demand for our robust suite of IP-based services in GCUK,” said John Legere, Global Crossing's chief executive officer.  “We see an opportunity to grow the business and further diversify our customer base in 2010, supported by an augmented sales force, our continued investment in the products and services demanded by the marketplace, and our recognised ability to provide a differentiated customer experience.”

Fourth Quarter Results


GCUK generated revenue of 78 million pounds, a sequential increase of 3 million pounds, or 4 percent, and a year-over-year decrease of 4 million pounds, or 4 percent.  The sequential increase in revenue was primarily due to increased sales in the company’s “invest and grow” business – that part of the business focused on serving enterprise, carrier and government customers excluding wholesale voice – including an increase in non-recurring fees.  The year-over-year decline in revenue was primarily due to the completion of the Camelot contract in December 2008, partially offset by growth in other “invest and grow” revenue.

Gross margin was 27 million pounds for the quarter, a 4 million pound decrease sequentially and year over year.  Sequentially, gross margin was unfavourably impacted by benefits in the third quarter from a 4 million pound favourable regulatory ruling related to access costs paid in periods prior to 2009 and a 2 million pound non-recurring reduction in property tax charges.   The unfavourable sequential impact of these items was partially offset by increased revenue.  The year-over-year decline in gross margin was principally due to lower revenue. 

Sales, general and administrative expenses (SG&A) were 11 million pounds for the quarter, compared with 10 million pounds in the prior quarter and 14 million pounds in the fourth quarter of 2008.  The year-over-year variance was primarily due to a decrease in allocated corporate overhead costs.  

GCUK’s OIBDA for the fourth quarter was 16 million pounds, compared with 20 million pounds in the third quarter of 2009 and 16 million pounds in the fourth quarter of 2008.  The sequential decrease in OIBDA was primarily due to the non-recurring items benefitting gross margin in the third quarter.  Year over year, lower gross margin was offset by a decrease in allocated corporate overhead costs.  

GCUK recorded a net loss of 2 million pounds for the fourth quarter, compared with a net loss of 2 million pounds in the third quarter of 2009 and a net loss of 25 million pounds in the fourth quarter of 2008.  The year-over-year decrease in net loss was primarily due to an unfavourable foreign exchange impact on net U.S. dollar-denominated debt in the year-ago period.

Full Year Results

GCUK generated revenue of 309 million pounds in 2009, compared with 323 million pounds for 2008.  The year-over-year decline in revenue was primarily due to the completion of the Camelot contract, which was partially offset by increases in other “invest and grow” revenue.

Gross margin for 2009 was 106 million pounds, or 34 percent of revenue, compared with the prior year in which gross margin was 119 million pounds, or 37 percent of revenue.  The year-over-year decline in gross margin was principally due to lower revenue as described above and higher cost of equipment and professional services costs.  These movements were somewhat offset by lower cost of access and third party maintenance costs. 

SG&A was 40 million pounds for the year, compared with 43 million pounds in the prior year.  The year-over-year variance was primarily due to a decrease in allocated corporate overhead costs.
GCUK’s OIBDA for 2009 was 66 million pounds, compared with 76 million pounds in 2008.  The year-over-year decline in OIBDA was principally due to lower gross margin due to the factors described above, partially offset by a decrease in allocated corporate overhead costs.

GCUK recorded net income of 5 million pounds for 2009, compared with a net loss of 30 million pounds in 2008. The year-over-year improvement was primarily due to an unfavourable foreign exchange impact on net U.S. dollar-denominated debt in the prior year.


Despite the tough economic environment, sales of telepresence hardware, software and services grew to $567 million in 2009, according to ABI Research.


The telepresence supplier market was active in 2009, highlighted by Cisco's planned acquisition of Tandberg. While this acquisition has helped consolidate the high end of the market, supplier activity also created other important trends in 2009 which will be significant drivers for telepresence growth.


"Nearly any size company has access to telepresence and video conferencing services," says David Lemelin, director of the Enterprise Communications Research Service. "Suppliers are helping businesses transition to telepresence by introducing personal and room-based HD video conferencing solutions. Telepresence room rentals are also on the rise."


Expanding the options for access to telepresence products and services is critical for maintaining strong market growth.


"Video conferencing products that are a step above ‘talking heads' at reasonable price points allow companies to experience the benefits and incorporate them into their business processes," adds Enterprise practice director Dan Shey. "This begins a cycle of growth that will lead to using true telepresence systems."


Other major trends and suppliers' contributions driving the market in 2010 and beyond include:


  • Saving on travel costs particularly for companies experiencing supply chain expansion;
  • Suppliers targeting companies with legacy video teleconferencing systems and expanding telepresence system interoperability;
  • Telepresence enhanced with unified communications features such as whiteboards, document sharing and webcam videos;
  • Growth of managed and cloud telepresence services from vendors such as Glowpoint, BT Onesource, Verizon and AT&T;
  • Telepresence products for mobile employees and devices such as laptops and smartphones.


ABI Research's "Enterprise Telepresence and Video Conferencing" study examines the customer and supplier trends that have shaped the market in 2009 and will influence the market in 2010 and beyond. The report offers a detailed view of not only the range of available telepresence systems but also the supplier environment offering telepresence hardware, software and services. Forecasts include telepresence revenues by region, vertical segment, network access, and managed services, and for endpoint shipments.

JDSU today announced J-Profiler, the latest addition to the J-Complete suite of test applications for the installation and maintenance of carrier Ethernet networks. J-Profiler saves hours of troubleshooting time for expert and novice network technicians as a monitoring application or traffic explorer for live, in-service links. J-Profiler is currently available for the T-BERD®/MTS-6000A Multi Services Application Module (MSAM).

In one feature set, J-Profiler enhances the troubleshooting capability for technicians who must identify network problems in circuits with up to thousands of active sessions, including Ethernet Mobile Backhaul networks where thousands of streams may exist across hundreds of cell sites. J-Profiler helps isolate problems by providing automatic and non-intrusive discovery of Virtual Local Area Network (VLAN), Q-in-Q, Internet Protocol (IP) and Transmission Control Protocol/User Datagram Protocol (TCP/UDP) streams. The tester also displays the bandwidth utilization and VLAN user priority set for each stream, allowing the technician to view Top Talkers by customer, traffic type, or application. This results in quick and easy troubleshooting of misconfigured virtual network circuits that are impacting other services.

"JDSU introduced J-Complete to help network architects, engineers and technicians better manage the potentially hundreds of problems across multiple layers that cause customer dissatisfaction with Carrier Ethernet networks," said Jim Nerschook, vice president and general manager in JDSU's Communications Test and Measurement business segment. "By providing an expert tool that dramatically reduces test times and requires no network down time, J-Profiler is an excellent new addition to J-Complete and enables unmatched operational efficiency."

J-Profiler also complements the JDSU Capture/Decode features available for the T-BERD/MTS-6000A; technicians can use J-Profiler for high-level observation and then use Capture/Decode to further identify and resolve the source of service quality issues across multiple network layers. Together, these two features help reduce the complexity and costs of managing Carrier Ethernet networks.

Using JDSU J-Complete Ethernet test features, technicians at all levels can make informed configuration changes on their own, based on industry best practices, without having to involve senior technicians ─ improving the speed and efficiency of problem resolution. From installation testing with enhanced RFC 2544 to advanced provisioning with TCP WireSpeed testing, J-Complete offers the robust tools needed to ensure end-user satisfaction.

JDSU offers a single-source Carrier Ethernet test portfolio that facilitates analysis of all seven layers of next-generation IP networks. The JDSU portfolio provides the industry's deepest set of test features in an integrated, end-to-end approach to testing Carrier Ethernet products and services, including lab and service verification, development and production, installation and maintenance, troubleshooting and overall service assurance. J-Profiler is part of JDSU's portfolio of Carrier Ethernet test solutions that offer service providers, network equipment manufacturers, government, aerospace and defense customers the confidence to successfully build, deploy, and manage carrier Ethernet and business class solutions.

The 7 layers Group of test & service centers is first to have three PTCRB accredited test laboratories for LTE available in the three major time zones in North America, Europe and Asia.

The 7 layers test laboratories in Irvine/California, Ratingen/Germany and Suwon/Korea are amongst the first to be PTCRB accredited for LTE. The accreditation was announced during the PTCRB #59 meeting held in Fort Lauderdale, Florida, USA. Device manufacturers targeting the LTE market in North America especially will benefit from the service. With this step 7 layers once again shows its commitment to LTE.

7 layers' LTE technology expertise also includes:

- As active member of various international LTE interest groups, such as PTCRB and GCF,
7 layers announced the very first LTE test case validations ever in history.

- As specialist in developing LTE test specifications and test cases we are setting up 
LTE product verification schemes for early LTE network operators.

- 7 layers also supports test equipment manufacturers with LTE test case development and validation.

- 7 layers laboratories are already geared to take over a large variety of LTE development, interoperability, performance and conformance test services.

- Further to these LTE services the 7 layers Systems House has developed the highly automated, user friendly InterLab LTE-USIM Test Solution.

The extensive LTE technology know-how and LTE service portfolio of 7 layers covers the requirements of test equipment manufacturers, network operators and manufacturers alike.

The TM Forum today announced that it is entering into an exclusive partnership with Gravitas Global, a world specialist in Executive Transformation Development. The partnership will enable the TM Forum to meet the growing demands of its 700-strong corporate membership for executive development services.

According to the TM Forum, Communications Service Providers today experience new challenges in almost every aspect of their organization, from major network rollouts to new business models and expanding product portfolios.  Service providers and suppliers are now forced to deal with increasingly complex value-chains and outsourcing arrangements in order to compete in convergent, highly saturated markets.

The strategic partnership announced today provides TM Forum with the capability to assist their members leadership teams in successfully navigating these complex changes. A set of four highly interactive workshops, which can be tailored to focus on a company's specific transformation challenges, will be made available immediately:

  • Transformation Team Accelerator
  • Cultural Transformation Accelerator
  • Transformation Leadership Positioning
  • C-Suite Relationship Accelerator

While the need for change may be self-evident, the leadership team tasked with making the transformation will often come from different business units or operating companies, with competing priorities and perceptions of their needs. The Transformation Team Accelerator can radically accelerate the shared alignment and sense of common purpose of the Leadership Team with their organization's transformation goals, so they can rapidly develop a strategy and plan for the execution of their transformation program.

The Cultural Transformation Accelerator  is focused on ensuring the management team feels fully involved in the transformation program and addresses organizational  motivation and communication issues head on , ensuring everyone is committed to move the organization forward, often  towards a more customer-centric and innovative culture.

The Transformation Leadership-Positioning workshop is aimed at helping individual executives significantly raise their ‘Leadership Game', particularly when faced with significant leadership challenges due to transformation programs, when they need to give clear and inspiring direction to internal colleagues and external customers, suppliers and other stakeholders.

Effective interaction with C-level executives is a key requirement for all senior executives. Suppliers and providers must develop these relationships at the highest levels to successfully manage internal and external partnerships, for example with complex value chains and outsourcing agreements. The C-Suite Relationship Accelerator is focused on equipping the leadership team, and individual executives to deal successfully at this level.

"Success in today's business and IT transformation projects is as much about dealing with the softer skills of aligning an organization with new ways of working, as it is about mastering the technological challenges," said George Greenlee, SVP Portfolio Management, TM Forum.  "This partnership will combine the Forum's unique and independent industry knowledge with Gravitas Global's experience in helping executives navigate significant change programs, to bring the best learning experience to our members."

"TM Forum members deserve access to the very best senior executive and transformation alignment services for their people, and we are proud to form an exclusive relationship with the TM Forum to deliver these services to its members, worldwide," said Gravitas Global Chairman and CEO Richard Hawkins-Adams. "With over twenty-five years experience, in Telecom, Media and Technology, at C-Suite level around the world, we look forward to helping the TM Forum and its members meet the executive and team development challenges arising from the new competitive landscape."


Hitachi Europe and Telehouse International today announced that they entered a partnership contract for the development of a high density data centre area within Telehouse London Docklands West, the  data centre in the London Docklands, UK.  

As part of this partnership, Telehouse will provide Hitachi with the collocation space within Telehouse London Docklands West, which will be officially provisioned as a high-density data centre area. Hitachi will then use this space to install equipment based on the company's modular data center technology. This ‘small footprint' technology is capable of being remotely operated, managed and monitored which helps maximize operational efficiency.  

This collaboration gives Hitachi the opportunity to continue to drive technology development for eco-friendly data centres, and allows Telehouse to further expand its already significant data centre business by adding a high-density data centre capability.  With the constantly increasing requirement for evermore powerful IT equipment in data centres, Hitachi and Telehouse say they are both committed to exploring ways of lowering the environmental impact of the technology.   

In 2007 the Hitachi group launched the eco-friendly data centre project, which resulted in its modular data centre solution. Available in Japan since January 2009, this solution optimises the configuration of highly efficient cooling units to obtain the greatest level of power efficiency in a high-density data centre. This will mean space within the data centre will be used to its highest potential, whilst ensuring that CO2 emissions are being kept to a minimum. Telehouse London Docklands West itself is already leading the path to deliver more environmentally responsible data centres, with its unique capability to re-use heat created by the data centre to provide energy to local homes and businesses.   

Telehouse is one of the world's leading data centre providers with operations in the UK, France, USA, Japan and South Africa. The company is anticipating the expected increase in demand for high density data centres and sees Hitachi's modular type data centre as the ideal solution.  

Mr. Tokuji Mitsui, Managing Director of Telehouse International Corporation of Europe Ltd. said: "We are very excited by the potential of this strategic partnership with Hitachi Europe.  Their advanced technology and operational understanding of data centre environments will add tremendous value to the outsourcing services that we offer our customers and partners."  

Hideyuki Ariyasu, Managing Director of Hitachi Europe Ltd. added: "We are pleased to sign a strategic partnership contract with Telehouse International Corporation of Europe Ltd. Telehouse is a leading data centre service provider with its strong network infrastructure in EMEA. With this partnership we are looking forward to augmenting Telehouse's outsourcing service with the provision of Hitachi's eco-friendly modular data centre technology." 

United Utilities, said to be the largest listed water company in the UK, has signed a £30 million, five year deal with Cable&Wireless Worldwide to provide converged voice and data network services to its 300 UK sites including data centres, water works and two key contact centres.

With the deal, C&W Worldwide, which has managed the United Utilities private voice infrastructure for a number of years, has become the largest provider of communication services to the business. C&W Worldwide will also manage the transformation of United Utilities legacy voice estate, replacing aged technology with  IP telephony services.

When United Utilities colleagues access core business applications, such as SAP, they will connect over C&W Worldwide's resilient, high bandwidth next-generation Multi-Service Platform (MSP). By converging voice and data services onto the MSP platform, United Utilities will benefit from reduced cost of ownership and the flexibility to access a range of innovative data applications such as High Definition Video Conferencing, IPCCTV and IP Telephony.

Customer experience is a key driver for UU and through this contract with C&W it will help it further improve its operational infrastructure. The increased delivery speed and service reliability offered by the MSP will support United Utilities contact centre activities, including during periods of heightened call rates.

Mike Naden, IT Operations Director, United Utilities commented: "Our expertise is in operating and managing utility networks. We needed the same level of expertise brought to the management of our communications network, and C&W Worldwide was the obvious choice. We're very pleased with the total customer experience we're receiving from C&W Worldwide and look forward to continuing our relationship."

Jim Marsh, Chief Executive Officer, Cable&Wireless Worldwide, added: "United Utilities performs a critical service and having the right telecoms infrastructure and services in place is crucial. For us, managing its voice estate and keeping its sites in constant contact means United Utilities can do what it does best; keeping its public in water, gas and electricity supplies.

"Our secure, resilient network, applications and services, together with our expertise, put us in a strong position to help our customers carry out the often vital services they provide.  We believe we're the first choice for mission critical communications. It matters to us because it matters to our customers."