LHS, a leading provider of telecom billing and customer care systems across the wireless, wireline, and IP telecom markets worldwide, today announced that the Belarus telecommunications provider BeST has just gone live with its billing and customer care system BSCS iX, integrated and deployed by Alcatel. BeST has introduced the fully convergent real-time based billing system BSCS iX for the rating and billing of its postpaid voice, data and content services. Additionally, BeST selected LHS’ iX Recharge system, a voucher and refill management system for pre-paid cards, which will be installed in the next phase implementing pre-postpaid convergence.
LHS’ billing system BSCS iX allows BeST the fast introduction of new and innovative services. Internet-based customer self-care options will lower the costs yet improve the quality of customer service, thus strengthening customer loyalty.
Crucial factors in the decision of BeST were the high availability option of the billing system, as well as the pre-integration of BSCS iX with Hewlett Packard’s OpenCall Service Access Controller (OC SAC), which will allow the real-time control of the used voice and data services.
The state-owned GSM (900/1800 MHz) network operator BeST was established in 2005. Alcatel, as a long term partner of LHS for system integration, implemented BSCS iX, with the support of LHS’ professional services.
“With BeST we have gained a further customer in one of our most important growth markets,” said Detlef Purschke, Division Officer Europe of LHS. “Our billing system allows BeST to be optimally positioned in its market and provides it with a leading edge over its competition.”