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Intec launches Intec CEMS
Intec CEMS centralizes management of incoming errors, reducing aged error write-offs by up to 90%
Intec, a leading supplier of BSS/OSS solutions to the global telecom industry, has announced the availability of the new Intec Centralized Error Management System (Intec CEMS).
Using Intec CEMS, service providers can cut revenue losses by dramatically reducing error volumes, lowering the costs of managing errors, and recovering revenue from unbilled usage and service order errors. One major carrier using Intec CEMS is said to have recorded a 90% reduction in its aged error write-offs and a 60% reduction in its error volumes.
Intec CEMS addresses a common but increasingly costly problem for carriers: errors between the services supplied to, or ordered by, customers, and what customers are actually billed for. Intec CEMS has been proven in Tier 1 carrier production environments where on average 90% of all incoming errors are applied to case logic or corrected automatically within Intec CEMS without user intervention.
Correcting errors automatically allows carriers to avoid the revenue loss associated with errors that go undetected, uncorrected, or allowed to age to uncollectable status.While the problem of errors has been known for years, Intec CEMS's approach to managing and correcting such errors is said to be new.
A standardized tool for managing all usage error records and service order errors in an organization's revenue stream, Intec CEMS consolidates thousands of error types, from provisioning errors and rating inaccuracies to network failures and service order issues, into a central system. Centralizing error management in a single automated system allows carriers to actively manage the reduction and resolution of error conditions, increase staff productivity, and ultimately recover revenue.
Stephen Rickaby, Intec product management director of revenue assurance solutions, explains, "Intec CEMS is the first commercial product of its kind to address the process of consolidating, managing, reconciling, and automating error correction. Because the sources of errors are many and widespread across a carrier organization, analyzing, quantifying, and resolving these errors has been very difficult to address in a timely, cost-effective, and holistic manner. Intec CEMS allows standardized error management tools and methodologies to be shared across the organization for verifiable results."
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