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Ryder wins contract from leading Irish telco
Ryder Systems, the European provider of bill management solutions for fixed and mobile operators, has been awarded a contract by Ireland's leading communications provider, eircom, to supply its Bill presentation and Analysis solution to their Small Business & Consumer customer base.
With over 1.2 million customers, eircom will use Ryder's solution to add increased value to its customers by delivering comprehensive billing information via an intuitive online portal, helping to build customer satisfaction and reduce billing queries.
Martin Gillick, Head of CRM Project Release Management in eircom retail, commented: "eircom required a scalable solution which could be rolled out to our Small Business and Consumer customer base. Ryder was able to provide us with a tool which is both functionally rich but also simple to use. The intuitive nature of the product enables us to roll the solution out with minimal need for intervention in customer familiarisation."
With the aim of increasing the adoption of online bill presentment, Ryder's online bill analysis tool will offer eircom's customers a greater understanding of their telephony usage. Through an easy to use web portal, users will be able to access a copy of the bill and view usage trends and summaries through charts, with additional functionality to create personalised reports to monitor usage patterns month on month, set specific watch points and drill down into the bill to extract specific information.
Andy Wilson, Sales and Marketing Director, Ryder Systems said: "Following user demand, eircom required a solution which allowed users to derive more value from their telephone bills. Our solution not only provides sophisticated billing information, but presents the data in a clear and understandable manner. The solution has been designed to make it easy for users to see at a glance the different elements which make up the bill, reducing queries and building customer satisfaction."
eircom, the leading communications provider in Ireland, provides a full range of services from fixed wire and mobile telecommunications to broadband internet. Ryder's online bill analysis solution will be available to eircom's small business and residential fixed line customers.
Martin Gillick concludes: "Ryder's solution will significantly benefit eircom's customers, not only providing them with an electronic copy of their bill but detailed information on phone usage in a customer-friendly format, which will help to build brand loyalty and reduce customer churn."
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