Orga Systems addresses billing challenge for mobile telecoms sector
The integration of Group 1 Software’s Customer Communication Management solution (CCM) has provided Orga Systems with a solution for handling bills efficiently, as well as for billing, rating and charging. Right from the start, Group 1 Software’s CCM solution will be integrated into the planning and installation of new pre-billing systems, providing intelligent data management, customer-specific communication, high-performance generation and distribution, integrated archiving and the e-presentation of documents. As a result, both organisations will be able to realise another important component in the pre-billing chain.
Orga Systems is a global leading expert, delivering an integrated suite of real-time billing products for flexible rating and charging, convergent payment methods, revenue control and the facilitation of an enhanced customer experience. Thanks to the integration of the powerful CCM-modules, Orga Systems can now make full use of the potential for versatile information in its billing products.
From that, solutions arise for mobile telephone enterprises, for example, which help to improve the personalisation of documents and customer communication. Mobile telephone enterprises now have the opportunity to provide households where each member has a cellular phone with one consolidated invoice instead of several invoices for each individual. Business customers also benefit from such combined invoices; invoices can be split up according to cost centres, giving a clear overview of which cost centre belongs to which employee. In this way, invoices can be processed much faster, simply because there is no time-consuming assignment of cost-centres.
Rainer Neumann, CEO of Orga Systems comments; “The co-operation with Group 1 Software provides us with an even wider spectrum for handling the real-time pre-billing chain for mobile communications. Besides our core competencies such as rating, charging and billing, we can now handle bills and offer additional services.”
The seamless integration of rating, charging and billing with customer-oriented bill handling supports Orga Systems in meeting customer requirements”, explains Jochen Razum, Managing Director at Group 1 Software in Munich. “In this way, mobile telephone enterprises have the opportunity to offer customers full support and a high-quality customer service in line with market requirements. This results in greater customer satisfaction, while at the same time, reducing operative costs”.
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