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Convergys helps Telecom Egypt re-engineer billing processes
Convergys Corporation, a global leader in customer care , human resources , and billing services , has announced an agreement to provide consulting services to Telecom Egypt, the largest fixed line provider in the Middle East and Africa serving over 11 million subscribers,As part of the new agreement, Convergys is providing its industry expertise to implement a Business Process Re-engineering project to enhance Telecom Egypt's billing operations. Convergys will re-engineer all billing processes to align them with Telecom Egypt's new billing platform.
The contract announced today builds upon the 5-year licensing contract Telecom Egypt signed with Convergys in 2006 to manage the replacement of the existing billing system with Convergys' Infinys rating and billing solution.
"The new Infinys solution has provided us triple play billing capabilities and the capacity to support millions of new subscribers as we introduce increasingly sophisticated services," said Khaled Marmoush, Telecom Egypt Chief Information Officer. "We realized the importance of reengineering our business processes to fully utilize the advantages of the new billing solution and to improve our customer service. Convergys' global consulting expertise was invaluable to our transformation initiative."
"Telecom Egypt has wisely invested in Convergys' next-generation, convergent rating and billing solution providing the highest level of scalability, dependability, and flexibility to support the differentiation of its services," said Jean-Herve Jenn, Convergys President, International. "Re-engineering its billing processes will further improve Telecom Egypt's ability to support a high volume of transactions, new bundled service offerings, and retain customers."
With this new agreement, Telecom Egypt's objective is to ensure that its business is transformed to the defined "future state" in line with the Infinys implementation. With the completion on the final operational phase of the Business Process Re-engineering project, Telecom Egypt will fully realize the benefits of the Infinys solution.
Telecom Egypt moved its billing to Infinys to lower IT costs through the consolidation and elimination of redundant systems, utilizing a distributed open source platform, and limiting the need to pay for expensive and time-consuming custom system and application development. The Infinys solution also facilitates revenue growth and profitability for Telecom Egypt through its capabilities to support the rapid launch of new convergent service bundles, the roll out of next-generation IP based services, and the application of new business models.
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