Do you know your customers and their needs?
In today's converged telecoms the market is increasingly challenging for operators resulting in greater diversity than ever before in services and customer behavior. Moreover, with an ever-growing number of players in the market, it is easy for users to switch from one operator to another. As a result of this the churn is still the most talked about topic for all telecoms companies.With this in mind and due to enormous success of Jacob Fleming's last year CRM event (with more than 80 participants!!), they have produced the most awaiting for CRM event of 2008 "4th Annual Strategic CRM in Telecoms" (taking place 8-9 October, in Barcelona). Following upon a precise and detailed research, this, without a doubt, a very successful conference will be discussing the latest CRM strategies in telecoms. During the three HIGHLY INTERACTIVE days the participants will be able to share insights and experiences as well as take part in interactive sessions and examine the best CRM practices of 2008.
Another exceptional benefit of this event is the one day pre-conference workshop "Linking Positive Customer Experience with Customer Performance", taking place 7th October, which will enable the participants to discover the basic drivers of customer experience illustrated by successful experiences and examine the way they impact customer performances. This intensive and interactive format will help define appropriate and realistic framework for Customer Experience Management contributing to customer performance practices.
You might be glad to hear that the event has been put together under the close guidance from the very well know BT and Vodafone CRM Specialists. The presentations and case studies will ensue from T-Mobile International, mobilkom austria, KPN, MTS, O2, Telenor Pakistan and well as PTC Era and many others...
Once at the event you are guaranteed to meet and greet the foremost CRM experts, Vice presidents, Heads, Directors and Senior Managers responsible for CRM, Customer Care, Customer Service, Customer Experience, Consumer Loyalty, Customer Retention, Marketing, Marketing Strategy, Business Intelligence, Data Warehousing, Database Marketing etc.
Jacob Fleming is well known for their high level, 5 star exceptional events, providing the best knowledge exchange and networking opportunities across the globe. With offices in Bratislava (Slovakia), Prague (Czech Republic), Budapest (Hungary), Barcelona (Spain), Dubai (UAE) and Cleveland (USA) specialize in organizing prestigious international conferences for Europe and GCC region, providing groundbreaking strategies and proven technical expertise in both business functional areas and vertical markets through energy, finance, media, pharmaceutical and telecom sectors.
For more information about the above mentioned event and the complete company overview contact Silvia Anderson on +421 257 272 131 or visit: http://www.jacobfleming.com/conferences/telecom/4th-annual-crm-in-telecoms?partner=eurocomms
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