Nokia Siemens Networks 'first' to harmonize subscriber traffic data to help operators improve customer experience
Nokia Siemens Networks is claiming to be the first in the industry to offer harmonization layer for traffic data in multivendor networks that helps operators improve customer service and operational efficiency. The harmonization layer enhances the existing real time data analysis of NetAct Traffica with productized out-of-the-box probe interface for eased creation of customer key performance indicators. The productized interface between Traffica and probes allows operators to cut custom integration costs, says the company.
Telefónica Spain is one of the first operators to take full value out of the harmonized traffic data analysis, with the operator upgrading its existing NetAct Traffica solution with Nokia Siemens Networks certified probe for harmonized customer traffic data analysis.
Operators can select the most suitable probe vendor from the certified probe vendors offered by Nokia Siemens Networks. Selected vendors have to meet the Nokia Siemens Networks certification criteria, including technical and operational compatibility such as licensing, maintenance and support, and release compatibility. Certification also requires technical verification in customer environment.
"Traffica certification is a concept where everybody wins: operators, certified probe vendors and Nokia Siemens Networks. Our service management solutions help operators to maximize customer experience in multitechnology, multivendor environments. NetAct Traffica provides operators with consistent information for decision making, bringing accuracy and efficiency to their service life-cycle management," says Vesa Tuomisto, Head of Service Management Business Line, Operations and Business Software, Nokia Siemens Networks.
The first probe vendors to join the certification program are Nexus Telecom, Polystar Instruments, and Radcom.
"Nexus Telecom greatly values the possibility to work with NSN to build a future Service Management Platform. This co-operation allows to incorporate the Nexus Telecom know-how into this solution aiming to achieve a substantial competitive edge. Such a solution is a significant move towards future service management," says Thomas Sutter, CEO, Nexus Telecom.
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