KPN chooses the Cordys Business Process Management Platform for its strategic all IP program
Telecommunications operator KPN has selected the Cordys Business Process Management (BPM) platform as its basis to process online customer requests.
The Cordys platform is the link between several KPN systems for ordering, activating and invoicing new broadband services such as telecom, Internet and multimedia.
KPN began the roll out of these services in the beginning of 2008. The Cordys solution is therefore an integral part of one of its most important strategic initiatives - the All IP program of KPN, through which it is supporting its total infrastructure to IP technology.
Cordys is main contractor for the implementation as well as supplier of the Cordys BPM software. The Cordys BPM platform enables KPN to cater to the wishes of its customers and provide services to them in a far faster and more efficient way. It also allows KPN to reduce costs by enabling customer order services online - order fulfilment and invoicing is therefore almost 100% automated.
"Because of the intense time pressure we faced we were looking for a supplier who could not only provide a flexible application, but also has extensive knowledge of the subject matter so as to contribute to this strategic project," said Jan Muchez, CIO of KPN.
"Due to Cordys' commitment in managing the implementation, we have been able to complete the project quickly and flexibly. And we have maintained the correct balance between the direction of Cordys and the support of KPN co-workers and partners. The Cordys BPM platform also ensures that we can react efficiently and quickly to the ever-changing needs of our customers."
"The telecommunications industry is undergoing a swift and drastic transformation where operators no longer just offer traditional products such as speech but also a range of additional products," says Jon Pyke, MD Cordys UK.
"Operators are looking for new means and methods to offer additional services in order to strengthen customer satisfaction while reducing costs through process efficiency. The Cordys BPM platform makes this possible. We are excited that our platform will aid KPN in offering new services successfully and efficiently."
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