Formula Telecom expands deployed base with large Billing & CRM implementation at Velcom, Belarus
Belarus’ GSM/GPRS Operator Utilizing FTS’ Leap Billing & CRM Solution
Formula Telecom Solutions, a developer and global provider of Billing and CRM solutions for the telecom industry and a member of the Formula Group, has announced it has successfully implemented its Leap Billing and CRM solution for Velcom – JV Mobile Digital Communications (MDC) Ltd., a leading GSM/GPRS operator in Belarus. This deployment enables Velcom to effectively serve its subscriber base of over 1.1 million.
FTS’ Leap Billing and CRM Solution provides Velcom with unlimited expansion and scalability capacity. FTS’ solution seamlessly interfaces with Velcom’s IT environment, provisions new services quickly and easily and allows customer service representatives (CSRs) in more than 450 centers to register new subscribers and provide interim, up-to-date billing information.
FTS’ Leap solution is a truly convergent, high performance billing and rating solution. It allows Velcom to rapidly configure and implement new services, rating and discount schemes, and its flexible framework enables unlimited growth.
Leap CRM is a full, user customizable, customer management, order management, sales and marketing solution. The system provides CSRs with on-line subscriber and service related information for maximizing customer contacts and turning every contact into a selling opportunity. It provides in-depth analysis of customer behavior and applies this knowledge to sales and marketing strategies, as well as treatment plans, resulting in improved response rates, higher qualified leads, increased customer value and lower costs.
Alexander Voytov, Velcom JV MDC Financial Director commented, “With FTS’ Leap solution, Velcom is more responsive and proactive to our growing subscriber base. The project was implemented within the original budget and timeframe and its flexible framework enables us to stay ahead of the market in offering new revenue generating products.”
“This completely integrated CRM and Billing Leap deployment enables Velcom to profitably expand into new content service offerings by streamlining its entire customer and order management process,” said Amos Sivan, FTS’ CEO. “FTS’ customer-oriented solutions put us at the forefront of the industry and provide a competitive advantage for operators such as Velcom in implementing next generation services.” [l=www.velcom.by/en/]http://www.velcom.by/en/[/l]
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