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Argent Networks Releases new Version of CRM for ArgentEclipse 2.0 at 3GSMWORLDCONGRESS 2005 Cannes, France
Argent Networks Limited, a leader in customer care and billing for telecommunications carriers, has announced today the release of ArgentCRM. ArgentCRM is an end-to-end customer relationship management (CRM) based on Argent’s billing platform ArgentEclipse. ArgentCRM provides an enhanced single interface and set of integrated business processes for managing all customer service and billing inquiries across all channels, market segments, and service types.
Service providers deploying the ArgentCRM software solution can dramatically increase call center efficiency and flexibility and introduce new services at a fraction of the cost of traditional custom-developed billing applications.
With integrated knowledge base, work order management, trouble ticketing, sales, marketing and service modules, support center staff can respond to customer complaints with current, consistent information. Call dispute resolution is expedited because several months of call detail records are immediately accessible without taxing critical operational systems. Customers ordering new services are activated instantly, stated Peter Meredith – Argent’s VP Marketing and Business Development.
ArgentCRM’s integrated churn management and loyalty management provides operators with a tool to help manage churn and reward customers. The typical customer churn rate is 20 percent to 40 percent. With ArgentCRM in place, carriers can quickly identify behavior that leads to defections and immediately launch retention and win-back programs.
Based on Java/J2EE, ArgentCRM and ArgentEclipse can be delivered on any hardware or operating system environment and deployed with any of the leading Java Application servers including BEA Weblogic, IBM WebSphere, JBoss or Sun JSAS making it a very cost effective solution.
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