.gif)
Portugal Telecom Group Selects edocs for e-Billing
edocs, a provider of customer self-service and e-billing software solutions, has today announced that Portugal Telecom Group, a leading telecommunications and multi-media service provider has selected edocs' Telco e-Billing Manager solution to enable online invoice access capabilities for its customers in Portugal. Portugal Telecom is the leading telecommunications and multimediaservices provider in Portugal. It also has a strong presence in othercountries, namely the Brazilian mobile market. The company offers afull range of wireline, mobile, multimedia and data and networkingsolutions to both business and consumer customers. The company willuse edocs' Telco e-Billing Manager to support its customers, namely inits wireline business. "Portugal Telecom continues to invest in the latest technologiesto ensure the best possible experience for its customers," saidIriarte Esteves, Board member at Portugal Telecom Group. "With theedocs solution, we are adding state-of-the-art online customerservice, providing unmatched account access. This provides us with asignificant advantage over our competitors while improving operationalefficiencies at the same time." edocs' Telco e-Billing Manager is a complete, off-the-shelfapplication for service providers that gives customers valuable andconvenient web access to their communications bills and account data.Portugal Telecom expects the solution to improve customer servicelevels and reduce operating expenses by deflecting most commoninquiries from its contact center to its web site and reducingbilling-related paper and postage charges. "edocs' solution will enable Portugal Telecom to raise the bar forcustomer service and operating efficiency," said Jeff Barnett,Managing Director of International Operations for edocs. "PortugalTelecom understands the value of a comprehensive online self-serviceoffering and the significant benefits it offers its customers and itsbusiness. They are moving quickly to deliver it to their customer baseand will see significant ROI as a result." "There is tremendous opportunity for edocs in Iberia," saidAntonio Ferreira, edocs' Regional Director for Spain and Portugal."Internet adoption is growing rapidly, and leading businesses like PTGroup are increasingly looking to empower their customers to servethemselves online."
Share this article with others
Post to del.icio.us
Printed from http://www.eurocomms.com/online_press/1167/Portugal_Telecom_Group_Selects_edocs_for_e-Billing.html
Comment on this article
Skip to comments
We encourage users to analyse, comment on and even challenge European Communications's articles, including the one above - 'Portugal Telecom Group Selects edocs for e-Billing'
User reviews and comments that include profanity or personal attacks or other inappropriate comments or material will be removed from the site.
Additionally, entries that are unsigned or contain "signatures" by someone other than the actual author will be removed. We will take steps to block users who violate any of our posting standards, terms of use or privacy policies or any other policies governing this site.