.gif)
Vodafone Hungary goes live with Amdocs billing and selects Amdocs Self Service
Amdocs will continue to serve as prime systems integrator and will enable Vodafone Hungary to deploy an integrated customer management (ICM) strategy for its 2 million subscribers
Amdocs, leading provider of software and services to enable integrated customer management and Vodafone Hungary, an affiliate of Vodafone Group, announced that Vodafone Hungary has implemented Amdocs Billing to support its 2 million wireless subscribers.
The Amdocs solution integrates all customer data and product offerings onto a single platform, enabling Vodafone Hungary to increase profitability by offering hundreds of new services to its subscribers in weeks instead of months. In addition, the company has selected Amdocs Self Service, which is part of Amdocs CRM. Amdocs was the systems integrator for the billing deployment and will also serve in this role for the Self Service implementation.
Amdocs Billing, Amdocs Self Service and Amdocs CRM are components of the Amdocs 6 pre-integrated portfolio of software products. With Amdocs Self Service providing online account management capabilities to the Vodafone Hungary subscribers, the integrated Amdocs solutions will enable Vodafone Hungary to create a single view of every customer, regardless of whether the subscriber has a pre-paid or post-paid plan, while all customers have a single access point to the carrier. This helps move Vodafone Hungary move closer to adopting an ICM strategy, which can help the carrier build stronger, more profitable customer relationships.
"As a systems integrator and solutions provider, Amdocs was able to provide a complete turn-key solution, helping Vodafone Hungary rapidly roll out the services our customers demand, thus ensuring our continued growth and profitability in a very competitive landscape," said Attila Vitai, CEO of Vodafone Hungary. "As Vodafone Hungary continues to take steps toward ICM, it is important that we can provide and offer superior services to all customers regardless of their account type, thus creating an intentional, differentiated customer experience."
With the integration of customer data and product offerings onto a single platform, Vodafone Hungary is able to increase profitability by significantly reducing time-to-market for multiple services - such as Wireless Fidelity (WIFI) and Multi Media Messages (MMS). In addition, the carrier can now offer time-sensitive promotions with the flexibility to quickly launch them and discontinue once the promotion is completed.
"To compete and to build profitable relationships with key customers, carriers have to offer a great number of new, innovative services quicker," said Michael Matthews, chief marketing officer of Amdocs. "Achieving that requires a solution that aligns business processes to help the service provider become more agile and to reflect a single view of the customer. Replacing its legacy billing systems with Amdocs' solutions - as well offering self-service capabilities - allows Vodafone Hungary to move toward providing all of its customers an intentional and differentiated experience."
In addition to Vodafone Hungary, Amdocs works with several subsidiaries of the Vodafone Group Plc., including Vodafone UK, Vodafone Ireland, Connex Romania, and Vodafone Netherlands, enabling these carriers to adopt an ICM strategy.
Share this article with others
Post to del.icio.us
Printed from http://www.eurocomms.com/online_press/11692/Vodafone_Hungary_goes_live_with_Amdocs_billing_and_selects_Amdocs_Self_Service.html
Comment on this article
Skip to comments
We encourage users to analyse, comment on and even challenge European Communications's articles, including the one above - 'Vodafone Hungary goes live with Amdocs billing and selects Amdocs Self Service'
User reviews and comments that include profanity or personal attacks or other inappropriate comments or material will be removed from the site.
Additionally, entries that are unsigned or contain "signatures" by someone other than the actual author will be removed. We will take steps to block users who violate any of our posting standards, terms of use or privacy policies or any other policies governing this site.