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Telia Mobile Denmark selects Amdocs as prime systems integrator to migrate customers to an Amdocs platform and provide better competitive offering
Companies extend long-standing relationship based on proven track record
Amdocs, the leading provider of software and services to enable integrated customer management and the intentional customer experience, has announced that Telia Mobile Denmark has selected Amdocs as its prime systems integrator to consolidate and migrate its billing and customer care systems to an Amdocs platform. Telia Mobile Denmark, a long-standing customer of Amdocs, expects the project to reduce operating costs and improve its service offerings.
Amdocs will consolidate Telia Mobile Denmark's legacy systems and migrate the former Orange subscriber information to an Amdocs platform that is currently being implemented at Telia Mobile Denmark. The new upgraded system will enable Telia Mobile Denmark to run a single, postpaid system for all billing, customer care, collections, dealer management, and other functions. It will also enable Telia Mobile Denmark to easily introduce new services to the marketplace.
"Since we previously worked with Amdocs on a successful billing implementation, we knew we were setting the stage for a low-risk, on-time delivery of the consolidated system," said Clint Goad, chief technology officer, at Telia Mobile Denmark. "Amdocs is a trusted adviser and the right partner to support our mission-critical business needs."
The new consolidated Amdocs system also provides Telia Mobile Denmark with the scalability required to customise and further develop as needed, without major upgrades. In addition, Telia Mobile Denmark will be able to rapidly introduce new services demanded by customers - decreasing product launch time from hours to minutes, increasing customer loyalty and satisfaction, while mining an additional source of revenue for the carrier. With a single view of each user on the consolidated system, Amdocs will help Telia Mobile Denmark build stronger, more profitable relationships with their customers.
Amdocs will also provide Telia Mobile Denmark with a comprehensive set of implementation and integration services, such as testing, training, post production support and business processes integration services.
"Amdocs is increasingly filling the role as a prime integrator due to our long history of deploying large-scale systems for top-tier carriers around the world and our vision for integrated customer management," said Michael Matthews, chief marketing officer, at Amdocs. "We are pleased to continue our long-standing relationship with Telia Mobile Denmark and to serve as the only systems integrator capable of delivering this fully-scalable end-to-end solution."
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