Tele2 Selects edocs for e-Billing and Customer Self-Service
Leading European Alternative Telecom Carrier DeployingBest-in-Class Solution for Business and Residential Customers
edocs, a provider of customer self-service and e-billing software solutions, today announced that Tele2 an alternative telecom carrier based in Stockholm, Sweden, has selected edocs' Application Suite for Telecommunications to enable e-billing, analytics and online account management for its business and consumer customers across Europe. "Tele2 understands the value of a comprehensive customerself-service offering and the significant benefits it offers itscustomers and its business," said Jeff Barnett, Managing Director ofInternational Operations for edocs. "With our solution, Tele2 willdeliver outstanding customer service while gaining dramatic operatingefficiencies and ROI." edocs' Customer Self-Service Suite for Telecommunications is acomplete set of off-the-shelf applications designed especially fortelecommunication service providers. The software gives customersvaluable and convenient online access to their communications billsand account data and includes a highly flexible engine for onlinepayments. The system also provides Tele2 with comprehensivecapabilities for analytics and reporting and service and ordermanagement. The company expects the solution to improve customerservice levels and reduce operating expenses by deflecting most common inquiries from its contact center to its web site and reducing billing-related paper and postage charges.
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