Telef
Single Amdocs platform consolidates support previously provided by numerous disparate billing systems – Telefónica de España’s savings expected to reach 60% of maintenance costs in 2005
Telefónica de España, the leading wireline operator in Spain, and Amdocs leading provider of billing and CRM software and services for true integrated customer management, have announced today that Telefónica de España has successfully completed the deployment of the Amdocs billing platform to support all of its wireline operations.
In addition to supplying the Amdocs billing software, Amdocs also provided Telefónica de España with system integration services to support the rollout. As a result, Telefónica de España is now able to rapidly introduce innovative offerings, including new broadband ADSL services, while the company’s operational and maintenance costs are significantly reduced. Savings in maintenance costs alone during 2005 are projected to reach around 60 percent.
The deployment was a successful collaboration between Amdocs and Telefónica Investigación y Desarrallo (Telefónica’s R&D unit). Several disparate legacy billing systems were consolidated, and more than 12 million residential and commercial wireline customers were migrated simultaneously onto the single, comprehensive Amdocs platform in what’s known as a “flash-cut” conversion.
“This is a significant step towards achieving our strategic commitment to consolidate and modernize our business support systems across the company for improved agility, flexibility and profitability, moving us a lot closer to following the strategy for an integrated customer management,” said Horacio Pérez Perdigó, chief information officer of Telefónica de España. “The successful, flash-cut move to the single Amdocs solution is a remarkable achievement for such a large scale, complex project, and the Amdocs selection was key to help Telefónica in this challenge and to ensure a cost-efficient, high quality delivery.”
The Amdocs billing platform will enable Telefónica de España to drive higher customer satisfaction by offering its customers convergent voice and data services and price plans, online pricing tools and advanced customer hierarchies’ support. The Amdocs platform will also enable Telefónica de España to shorten the billing cycle by more than 30 percent. Additionally, replacing several legacy systems with one modernized system will improve operational efficiency and reduce time-to-market for new services, while further enhancing operational flexibility.
“The smooth delivery of the Amdocs billing platform to support all of Telefónica de España’s wireline customers in Spain reinforces Amdocs’ position as the leading provider of comprehensive solutions to Tier One communications services providers, including wireline and wireless players,” said Michael Matthews, chief marketing officer of Amdocs. “The state-of-the-art Amdocs platform enabled Telefónica de España to consolidate multiple billing systems and offer the highest quality of customer service empowered by a single view of the customer. With advanced billing capabilities to support data and emerging services, the Amdocs platform provides Telefónica de España with a foundation for future growth.”
The rollout was completed in stages. With the acquisition and formatting, and error management modules previously deployed, the rollout was now completed for the rating, billing and price plans functionalities of the Amdocs billing system.
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