Microsoft

Sponsored feature: Microsoft

Customer Centricity

Composite desktop applications like the Microsoft Customer Care Framework can help operators by increasing speed time-to-market, reducing churn and enabling a 360-degree view of the customer.
By Guenter Dahm, EMEA Solution Specialist, Communications Sector at Microsoft

Microsoft and Alcatel form alliance to market contact center solutions

Offering will target underserved midsize enterprise markets in Asia Pacific, EMEA and Latin America

Microsoft and Alcatel  have announced a formal alliance to market a customer relationship management (CRM) and contact center solution for midsize companies with contact

Deutsche Telekom partners with Microsoft to launch IPTV services

Deutsche Telekom has reached agreement with Microsoft on an alliance to deliver Internet Protocol Television (IPTV) services to consumers across Germany. The contract will enable Deutsche Telekom to deliver next-generation television, as well as complementary interactive services and