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European Communications was at Mobile World Congress 2012 in Barcelona to discuss the major talking points of the second day with two experts: Stuart Orr of Accenture and Tom Rebbeck of Analysys Mason.
Keynote speeches from companies such as Facebook and Ford Motor Company demonstrate how the telecoms ecosystem continues to evolve away from the core competencies of voice and messaging. What will the industry look like in the future?
European Communications was at Mobile World Congress 2012 in Barcelona to discuss the major talking points of the first day with two experts: Jean-Marc Steffan of Cap Gemini and Stéphane Téral of Infonetics.
The day began with GSMA chairman and Telecom Italia CEO Franco Bernabé stating that Investment in 4G networks is “the most important commitment” the mobile community has at the present time; we analyse whether this is really true.
Exclusive videos from European Communications' recent customer experience seminar are now available to view.
Attendees at the Understanding Customer Experience event in London on 18 January saw four presentations featuring operator Openreach, market research firm Kantar Worldpanel and management consultancies Accenture and Infosys.
What consumers really want and how operators are attempting to meet these expectations were some of the topics under discussion in the first two presentations. More specific angles such as how to improve physical retail outlets and how the customer experience agenda is changing were featured in the latter two presentations.
Two weeks ago European Communications and the Yankee Group hosted an exclusive seminar on the theme of mobile money.
Circa 100 attendees from the world of telecoms, retail and banking came to London to hear presentations, participate in a panel discussion and network with their peers.
Videos from the event are now available to watch exclusively on eurocomms.com – see the list below and simply click to view.
European Communications hosted two seminars in London and Paris on the theme of delivering a world class mobile customer experience. Videos of the seminars, available below, include expert presentations by analysts from the Yankee Group, panel discussions and one-to-one interviews.
Tackling issues such as the purchasing behaviour of consumers and mobile apps plus examples of companies who are winning the battle to deliver a captivating customer experience, these videos are a must-see for all those interested in this dynamic part of the telecoms ecosystem.
