Date: Thursday 25th June 2015
9:00am - 1.00pm
The Andaz Hotel, Liverpool Street
Click here to register for free



Big data: what’s really working for telcos?

European Communications’ fourth annual big data seminar brings together experts in the field to discuss what’s really working for telcos from a big data point of view.

Speakers from Telefónica, Arthur D. Little and Ineoquest will be presenting best practice, use cases and thought leadership. In addition, European Communications Editor Marc Smith will be presenting key findings from our latest big data survey.

The now perennial topic of big data continues to tax the minds of executives across the continent – from getting the staff and technology in place, deciding on the business objectives and turning insights into actions that can improve customer experience and generate new revenues.

But beyond the theory, what’s working in practice today? European Communications is bringing together some thought leaders to discuss this and much more.

Come along to hear what the industry is doing about big data in 2015. You can read more about the speakers and the agenda in the tabs above. 

The event is being held on 25 June in London. Click on the venue link to learn about the Andaz Hotel.

You can read the latest big data news here

You can watch videos from last year's big data seminar here



Attendees are invited to arrive at 9am for registration and a networking breakfast. We will start the seminar at 9.30, wrapping up at about 12.30. The seminar will feature the following presentations:


Marc Smith, Editor of European Communications, will introduce the day and outline the key findings from our fourth annual big data survey.


Vikram Gupta, Manager at Arthur D. Little in London, will focus on the critical aspects of best practice operating models as well as the range of option that telcos have at their disposal to implement the best operating model suitable to their requirements.

Vikram says: “Big data analytics provides an immense opportunity for companies to rediscover the scientific way of working – hypothesis-driven and based on rigorous data analytics. Implementing the most optimal operating model is key for organisations striving to maximise the benefits of big data.”


Stuart Newton, VP of Corporate Strategy at IneoQuest, will discuss how operators can bridge the data silos to enable multiscreen video monetisation and CEM.

Stuart says: “Delivering and monetising multiscreen video across a multitude of networks and ‘last miles’ at a quality level that keeps viewers engaged is incredibly challenging for video service providers today. To enable effective customer experience management for video, measurement and analysis must be performed across the entire delivery infrastructure in real time. But with OTT, there is no single owner of the infrastructure, or a standard way of collecting and reporting video quality metrics across the different parts of that infrastructure. This session will review today’s multiscreen video landscape, explore OTT’s complex ‘data silo’ challenges that impede the necessary end-to-end perspective, and suggest approaches to address these challenges so necessary for a mature and profitable multiscreen market.”


Networking break


Richard Benjamins, Director of Business Intelligence/Big Data at Telefónica, will provide an update on Telefónica’s big data strategy, including new business examples.


Matt Roberts, Big Data Marketing Director at Amdocs, will discuss key learnings that have been derived in the last year and some of the biggest challenges that still exist for service providers and how they could be overcome.

Matt says: "In the last 12 months Amdocs has seen Big Data initiatives at its customers propelled to the top of the boardroom agenda."

The seminar will end with a panel discussion featuring all the speakers when attendees are welcomed to participate in a Q&A session.

 *More speakers will be added so please check back for updates!

 Can’t make it on the day? European Communications will be live streaming the event.


Richard Benjamins, Director of Business Intelligence/Big Data at Telefónica

Dr. V.R. (Richard) Benjamins is Group Director BI & Big Data responsible for internal exploitation across Telefonica. Previously he was Director of Business Intelligence at Telefonica Digital, the digital branch of Telefoncia. Before that he was responsible for Global BI programs across Telefonica's footprint, and Director of User Modelling, where he was responsible for research and development in areas related to customer intelligence. His responsibilities included the development and technology transfer of products in data mining, big data, targeted advertising, personalisation, and privacy


Vikram Gupta, Manager at Arthur D. Little

Vikram specialises in corporate finance and valuation, strategy formulation and implementation, commercial due diligence, network and technology economics, operational effectiveness, spectrum valuation and auction strategy. Previously with Capgemini Consulting, he now works for ADL, the world's first and oldest management consulting firm.


Stuart Newton, VP Corporate Strategy, IneoQuest

Stuart joined IneoQuest in 2006 to build out the business for video service assurance across the service provider, broadcast, content provider, and equipment manufacturer market sectors. IneoQuest now has over 600 video service clients worldwide including leading IPTV, cable, satellite and content providers, and continues to drive innovation in video Customer Experience Management (vCEM), service assurance and behavioural analytics for multiscreen video delivery. Stuart has driven solutions for video initiatives such as Program Availability for operational reporting and service level agreement (SLA) compliance, and is currently focused on the challenges of delivering and monetizing multiscreen/OTT video services across converged fixed and mobile video infrastructures worldwide.


Matthew Roberts, Director of Product Marketing, Amdocs BDSI

Matthew Roberts is the Director of Product Marketing for Amdocs Big Data and Strategic Innovations business unit (BDSI) based in London, UK.   Big Data and Strategic Innovations includes a number of key Amdocs innovative solutions and initiatives including Big Data Analytics, Connected Home, Unified Communications and the Enreach Partners program.
Matthew has nearly 18 years of experience in Telecommunications and has held management positions at Vodafone Group, Motorola and Nokia.  Prior to joining Amdocs Matthew headed up the European Product Marketing team at LG responsible for new Content and Services in their Mobile Division for Europe.
Matt holds an honors Degree in Economics from the University of Reading.


Marc Smith, Editor, European Communications

Marc is a journalist and editor with over 10 years ’ experience in a wide variety of business sectors. Since helping to re-launch European Communications in 2011, he has specialised in the strategic direction of the telecoms industry, looking at how European telcos need to change if they are to prosper in this challenging yet exciting sector. He also oversees European Communications’ sister title, Mobile Europe.
Marc Smith


The Andaz Liverpool Street

This half-day seminar will take place within the Andaz Liverpool Street Hotel.

Andaz Liverpool Street London
40 Liverpool Street

Nearest stations: Liverpool Street, Moorgate and Bank
View map 



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