Poor data quality can lead to inaccurate bills and a poor customer experience. Whether the data quality issues arise from the presence of multiple billing systems, multiple CRM systems, lax data governance procedures, or some other cause, the problem needs to be tackled systematically for service providers to reduce the impact of data quality on the customer experience.
In this presentation, KPN, the leading telecommunications and ICT service provider in The Netherlands, will discuss the analytic techniques they used to improve their data quality related to data, IP, and residential services billing and the benefits they gained as a result which included higher customer satisfaction and more financial control.
Attend this webinar to learn:
- How KPN overcame the quality issues associated with having five billing systems and four CRM systems to improve bill accuracy
- Techniques required to improve bill accuracy for different services, including data, IP, and residential services
- Agile data integration methods that allowed KPN to bring together 18 data sources, including installed equipment, billing, and CRM data, to determine the accuracy of the bill
Rogier Wouters, Head of Revenue Assurance, KPN Netherlands
John Joseph, Vice President of Product Marketing, Lavastorm Analytics