By Ann Potterton, CEO at the Institute of Telecommunications Professionals

The UK government recently announced that its Apprenticeship Levy will go ahead from April next year and will have implications for the telecoms industry.

customer service, AI, automation

By Russell Palmer, Industry Solutions Director, Communications and Media, Pegasystems

Telcos are being confronted with the need to consider more advanced technological offerings to improve their contact centres, such as fully automated self-service machines, or automated advice from human-like avatars (or bots).



European Communications is now
Mobile Europe and European Communications


From June 2018, European Communications magazine 
has merged with its sister title Mobile Europe, into 
Mobile Europe and European Communications.

No more new content is being published on this site - 

for the latest news and features, please go to:



Other Categories in Features